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Newest reviews for Fairfield Inn and Suites by Marriott San Antonio Northeast / Schertz / RAFB

  • Leslie
      United States of America
    July 30, 2014

    the location was great. everything on our agenda for a quick fun weekend was near the hotel.

    Linen and towels not refreshed without asking.

    8.3

  • Jeanette
      United States of America
    July 30, 2014

    The room and building was clean and comfortable.

    The wi if would only work in the lobby. The man that checked us in tried to help but the manager acted like I was bothering her. She wanted me to call someone, when it asked her to do it she blew me off and never followed through.

    8.8

  • Melissa
      United States of America
    July 22, 2014

    Pool closed at 10 and the pool man let us stay at the pool until we finished our dinner. The front desk helped us print out our water park tickets

    8.8

  • Anonymous
      United States of America
    July 13, 2014

    Staff very friendly. Room comfortable and clean.

    Lobby smelled like stale smoke. Breakfast wasn't that great.

    8.3

  • Corina
      United States of America
    June 17, 2014

    Inform that I went thru your company had my confirmation number and my receipt showing that it paid in full. Bill me again without informing or why did.. have not receive a call yet from the manager..

    7.1

  • Rudy
      United States of America
    April 11, 2014

    Closeness to freeway and local establishments..

    9.5

  • Mia
      United States of America
    April 8, 2014

    The staff was awesome! The bed was very comfy. We had a King room with a joining King suite. The king room was a lot better than the king suite. Should have traded with our son. Awesome shower pressure and the water is extremely soft.

    The floor in our room was wet. I placed towels down to soak up some of the water. I was told by the staff that the carpet had been cleaned and it wasn't completely dry. I think they should have made sure this was taken care of prior to our arrival. Every time we plugged in the iron the power would go out in the section of the bedroom at both outlets. Very little food on the breakfast buffet. I was told there would be waffles that Sunday morning. Never saw a waffle maker or any waffles. Will we stay there again? Yes, because we already know what to expect.

    9.2

  • Theresa
      United States of America
    March 13, 2014

    We reserved 3 rooms and requested the same floor didn't happen. One room on second day breakers tripped and couldn't be fixed had to change room putting rooms further apart. Last morning a piece of dried toast was found under edge of bed in room 3. Both mornings the breakfast buffet was messy no cleaning of surfaces was done. Spilt cereal, and other items littered bar. Cleaning on second morning was just towel change, emptying trash and in 2 rooms the covers on beds were just thrown up this wasn't even done in room 3. Overall very disappointed. We chose this hotel because of rating but wouldn't stay again since there are several other choices in the area. E

    6.3

  • Anonymous
      United States of America
    January 29, 2014

    I liked the complimentary Shampoo and conditioner

    Room was cold, beds were hard, pillows were uncomfortable. Continental Breakfast was unappetizing at best. The bathroom was not clean, feces on bathroom walls in room.

    5.8

  • Kathleen
      United States of America
    January 5, 2014

    I like the way it was set up sofa bed & tv in one room & the bedroom in another. It was very clean.

    10

  • Madeleine
      United States of America
    December 27, 2013

    It was clean and quiet. The staff was helpful too.

    There was not enough food at the breakfast buffet. It was thanksgiving weekend and apparently the staff was not prepared for the number of people eating. I got there at 9:20 and there weren't any eggs left.

    10

  • Karen
      United States of America
    August 26, 2013

    Spacious room and friendly staff.

    Everything was great.

    7.5

  • Anonymous
      United States of America
    August 9, 2013

    Staff was extremely friendly and helpful and the location was very convenient.

    No fridge in the room and the room was very small.

    8.8

  • Pamela
      United States of America
    August 9, 2013

    Very nice and clean hotel. Wonderful breakfast. Beds were very comfortable and clean. Bathroom was clean.. They do an excellent job cleaning.

    Kind of pricey at almost $200 a night. And, in addition to the cost of the room there was an additional $200 hold on my funds from the hotel. They said it was a mistake and I had to call the bank. But, it was taken care of.

    9.6

  • Karen
      Canada
    August 2, 2013

    queen suite accommodated our family of 5 pool and hot tub everything we needed to do was with in 30 minutes

    during our stay the pool was used by a boy's softball teams thus we couldn't really play with our kids in the pool also the cleaning crew didn't like to vacuum or clean our room during our stay

    8.3

  • Rebecca
      United States of America
    July 24, 2013

    Loved the hotel and the employees everything was so nice clean and quite! Anything we needed the staff did their best to help even if it meant going out of their way!

    Nothing this hotel was fabulous!

    10

  • Stephen
      United States of America
    July 23, 2013

    Room was comfortable. Privacy was honored.

    When we asked for cleaning it was nothing more than towel and linen changes and trash removal. The bathroom was not cleaned, I could see the outlines of our personal toiletry items which had been put away so that the bathroom could be cleaned. Floor was not vacuumed, and coffee supplies not replenished. Disappointing.

    8.3

  • Jerry
      United States of America
    July 15, 2013

    no fridge, no microwave, way too pricey for those combinations.

    7.9

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