눉The care for details in the facilities is uneven. We stayed at a couple of rooms. Overall, they were comfortable and clean, but one would have a noisy bathroom fan, another a cracked a/c cover, the hangers in the closet kept falling, details like that. The nearby ice machine was broken and one of the elevators needed frequent repairs. I would've liked to see more attention to detail in the care for the facilities.
눇I loved the kind, corteous and respectful staff, the easy street parking, the 24 hr coffee bar and the stunning views. The quiet rooms were truly quiet. In addition, the hot breakfast and subway shuttle were extremely helpful to us as a family. Overall we felt safe and well cared for. I liked that the hotel was low-key, efficient, no-frills, yet the staff would try to quickly fulfill every request or need. It wasn't a place for entertainment; it was a perfect "base" that allowed us to concentrate on stuff going on elsewhere. High five to Kenneth, Nina, Sharon, the cafeteria staff, shuttle drivers, guards, the other front desk staff and cleaning crew... Really a great team overall.