Fairfield Inn & Suites by Marriott Chelsea    

The attitude of staff, especially Thomas Nunez. Great guy, really helped with info, advices , etc.

Poor breakfast, small gym

Excellent location and neighborhood. Within walking distance to major attractions and transportation. Friendly and helpful staff.

Free Wifi in all rooms, contenental breakfast, friendly, courtious staff, customer service

Nothing.

Staff very friendly and very helpful. Buffet breakfast was perfect - fresh fruit, eggs, toast, yoghurts, cereal, juice and coffee - I think they have recently improved it, all tasted great. Rooms clean, modern and spacious and beds extremely comfortable. Highly recommend.

Thomas at the desk was amazing and went out of his way to listen to your needs in new york

Nothing

Great location in flower district. Friendly front staff. Quiet on the 11th floor.

Poor housekeeping. Each day our service was lacking something: coffee, cups, etc. For the cost of the rooms, I expect higher end services. Plastic glasses, paper coffee cups.....???? Rooms are VERY small, as well.

clealiness staff attitude

noise

location, staff, facilities

I loved staying here! Amazing rooms, very clean, the staff was awesome!! Location was great!!!! Staff was very friendly they helped us out and helped us get to places. Breakfast was a bonus very nice to have a hot breakfast :) will be returning next time I go to New York will recommend to family and friends!

Nothing!!!

We loved everything about this hotel. The location was incredible - subway lines were close but we found that it was so central that we could get to most things on foot. The staff was unbelievably friendly and accommodating - they made it for us. The rooftop patio was a nice bonus. Breakfast food was plentiful with a good selection. I will absolutely stay here again and recommend it to my friends.

Storage space for clothes/suitcases was quite small - esp. for 2 people sharing. But this is NYC and was to be expected!

Great location if you don't mind a bit of walking & subway station at the end of the street if you do! Nice room & decent breakfast. Helpful staff at reception. Friendly local bars as well - recommended.

Nothing!

The stuff was very rude and we had a lot of touble with our room and charges. We couldnt get in touch to find a manager to solve our problems. The room we booked wasnt the one we finally got when we got to our hotel and it took two days to give us the room we had already paid.

Thomas and Mia were the best. They were friendly and energetic and approachable. They made us love our stay even more (if that's possible). I can't rave enough about them. The room was clean and comfortable and the location was excellent. We would definately stay at this hotel again.

The room did not have a bar fridge. Not a big deal, but it would have been nice.

Thomas - who worked at the front desk, was so friendly and helpful. I would stay at this hotel again because I had a great experience and was treated so well. The location is fantastic and the rate was great for NYC.

The staff was absolutely amazing. They were friendly, accommodating, and went out of their way to make our visit not only to the hotel, but the city, amazing.

I only stayed 2 days. I wish I could have stayed at this hotel longer.

I loved everything about the Fairfield Inn. It was clean, the breakfast was awesome, the staff was friendly and it was in a great neighborhood.

Very large bed, which was great. Was given a wet room upon late arrival which staff changed the following morning to a new room with bath. Shower was very powerful, with plenty of hot water. The staff were incredibly courteous, and could not do enough to make the stay enjoyable.

Breakfaat, staff,location

Roomstoo small but that's expected in the City

one computer left broken, with no staff member exhibiting any desire to explain or repair it.

Good location (flower shops very nice in the mornings); friendly and helpful staff; decent breakfast; Wi-fi; large room

Nothing too important, but a cleanup of the windows would be appreciated

Convenient location, free wi-fi, breakfast included, free coffee and tea around the clock

Breakfast monotonous and not very tasty

The location with less than 10 mins walking from Penn station. Super fast check in, The room was super clean, bed was comfortable and huge lcd screen. Was so impressed to be honest. Good value for money, I only stayed 1 night.

Everything

Booking.com u are a bunch of complete wankers. I went to change my booking and u wanted to charge me and the hotel said no need and changed it themselves free of charge.

Wonderful staff who were very helpful. Very clean with a comfortable bed.

In microwave and refrigerator would have been a lot more Convenient.

I like the website convenience.

The room smelled of mildew and mold. Please get rid of the mold and mildew under the carpets and behind wall paper.