Our stay started on our sour note... After driving more than 15 hrs from
ca, and finally arriving at the hotel at 4am, we not greeted with a warm
welcome by Barbara, the night mgr. She was extremely cold and
unfriendly. No smile, no hello, no eye contact, no thank you, no
hospitality, no customer service. She was plain rude!!! We said hello
and her reply was, "you know we're still going to charge you
with the one night's stay." She mumbled when she spoke, and
with her being Hispanic, having an accent, and speaking very fast, she
was very difficult to understand. But at that point, we didn't care,
we just wanted to get out of there and into our room to get some sleep.
The location was terrible. Because of all the trucks passing by, and the
hotel room windows not being double-paned, it was noisy day and night.
The bed sheets had cigarette stains, the rooms were old and outdated
(and smelled that way, too), the bathroom door wouldn't shut... The
hotel is pet-friendly, but provided no "pet area" to walk
around on so we always had to walk to the gas station across the street.
This hotel is definitely a first and last one for us, and we will not be
recommending it to anyone.
We were looking forward to staying here because it seemed like a good
deal for the location and it had positive reviews. Unfortunately, the
only thing positive from our stay was the free breakfast. They actually
had a good selection of waffles,eggs, sausage, breads, bagels, cereals,
pastries, fruit, and yogurt, which was a whole lot more than the
continental breakfasts that more expensive hotels serve. It was also
nice to see the smiles of the staff that worked the breakfast,
they're very accommodating. The only positive about the hotel's
location was the casino and the nice gas station directly across the
street. We don't gamble, but I'm sure for those that do, staying
in a hotel directly across is a bonus. The gas station was a very nice,
contemporary, and clean facility. It was helpful for us in that it had
lots of grass area when walking our dog.