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Show map Four Points by Sheraton Manhattan SoHo Village

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Most recent booking for this hotel was yesterday at 15:28

Score from 143 reviews Very good 8.4/10

Newest reviews for Four Points by Sheraton Manhattan SoHo Village

  • Chaemo
      Canada
    August 31, 2014

    It located perfect area to shop and travel. Room was cleaner than I expected

    Staff gave us second floor, I don't care about view and I paid little but I told them when I checked in, my friend never been US(not nyc). They need to be flexible sometime. There bed has big problem, I got injured last day felt they don't care about my kinda serious scar. they said pharmacy is around corner

    8.3

  • Maria
      United States of America
    August 7, 2014

    Price, location, staff. Just a great place for a NYC fix.

    10

  • Martin
      United States of America
    July 29, 2014

    block to railway station making travel convenient.

    8.3

  • Anonymous
      United States of America
    July 28, 2014

    The location and and service

    The rooms are small and dengy. I expected more quality

    5.8

  • Anonymous
      United States of America
    July 23, 2014

    Hotel was very clean. They also were able to hold our bags for the day while we went around town, as our flight was in the evening. Great customer service!

    10

  • Christina
      United States of America
    July 22, 2014

    The location. The hotel is located in a West village neighborhood; in a quiter section of Manhattan therefore, lots of neighborhood restaurants and shops. This hotel is not for tourists who experience nyc for the first time. For me this hotel is the go to hotel whenever I visit nyc which is often. Subway access is less than a block away. Wednesday happy hour is nice!

    With this kind of rate that they charge, the hotel should provide all day coffee access in the lobby. I've stayed in other chains in the city; they provide this service.

    7

  • Anonymous
      Canada
    July 21, 2014

    Overall great but the bed was not as comfortable as i'd expect from a Starwood property.

    Uncomfortable bed

    8.8

  • Jennefer
      Canada
    July 13, 2014

    Everything about this hotel is great. 5 Stars in my opinion.

    Nothing.

    10

  • Estephanie
      United States of America
    July 7, 2014

    Decent location to Soho. Rooms are New York average but they are comfortable. I went with my girl for 1 night before independence day and I spent a valuable time there, exepct for thing!!. 3 hours before our check out my girl and I, we were decided to pay half day to stay longer there; when I spoke with the lady at the front desk she said that we can be there only until 4pm which was insane!!! They charged us $118 for half day and the only extra time that we were able to stayed there was 4 more hours!! This is insane, when I asked to the front desk agent she replied to me that the reason was because they wont have housekeeper available to clean the room after 4pm. Excuse me!! But I been booking in different hotels in my life and I never heard something like this and what is worse is the fact that is located at Soho!!! Come on, give me a break, one of the greatest neighborhoods in NYC and they dont have housekeeper on independence weekend? On overall the property wasnt bad compared to some upscale hostels that we scoped before booked there. Also they offer free bottled water for free which is a nice gesture. But I would say that Customer Service is their issue!!! I also wrote en email complaning about how much they charged me for only 4 extra hours and its been 72 hours and I didnt heard from them either. In summary, the property is nice and the rooms are ok; however some members from the front desk department didnt do well their homework of keep guest satisfied and incentivate them to return to this property. For better or for worse for me, customer service is more important than Gold; I think I probably wouldnt return and either recommend it to my clients or friends.

    Decent location to Soho. Rooms are New York average but they are comfortable. I went with my girl for 1 night before independence day and I spent a valuable time there, exepct for thing!!. 3 hours before our check out my girl and I, we were decided to pay half day to stay longer there; when I spoke with the lady at the front desk she said that we can be there only until 4pm which was insane!!! They charged us $118 for half day and the only extra time that we were able to stayed there was 4 more hours!! This is insane, when I asked to the front desk agent she replied to me that the reason was because they wont have housekeeper available to clean the room after 4pm. Excuse me!! But I been booking in different hotels in my life and I never heard something like this and what is worse is the fact that is located at Soho!!! Come on, give me a break, one of the greatest neighborhoods in NYC and they dont have housekeeper on independence weekend? On overall the property wasnt bad compared to some upscale hostels that we scoped before booked there. Also they offer free bottled water for free which is a nice gesture. But I would say that Customer Service is their issue!!! I also wrote en email complaning about how much they charged me for only 4 extra hours and its been 72 hours and I didnt heard from them either. In summary, the property is nice and the rooms are ok; however some members from the front desk department didnt do well their homework of keep guest satisfied and incentivate them to return to this property. For better or for worse for me, customer service is more important than Gold; I think I probably wouldnt return and either recommend it to my clients or friends.

    7.5

  • Brynne
      United States of America
    July 1, 2014

    Courteous front staff clean room fast elevator walking distance to clubs celebrating Pride.

    I would stay at the hotel again but skip the restaraunt. The menu was reasonably priced but the food not so great.

    7.9

  • Robert
      United States of America
    July 1, 2014

    Soho location is great. Proximity to the subway, the village, Canal Street and Chinatown.

    Nothing

    9.2

  • Margaret
      United States of America
    June 26, 2014

    the room had an overwhelming smell of cigarette smoke. I'm not sure that the sheets were clean -- they were very dirty looking. It was not a pleasant stay -- we will never stay at this hotel again. Disgusting.

    4

  • Anonymous
      United States of America
    June 25, 2014

    location

    7.5

  • Mark
      United States of America
    June 19, 2014

    Clean and comfortable. Got a great price on Booking. Would stay here again.

    9.6

  • Juan
      United States of America
    June 18, 2014

    The chair for the desk need to be replaced

    7.1

  • Karim
      United States of America
    June 11, 2014

    soho good area in the heart of soho, closer to spring and prince best street of soho, the reception the girl was very helpful and really welcome me

    Sheraton also if they are good to corporate and boring for me, i am always feel i am going to seminary on those hotel

    5

  • James
      New Zealand
    June 8, 2014

    Excellent location. Very helpful and extremely pleasant and obliging

    Room too small

    7.1

  • Henry
      Colombia
    June 4, 2014

    Staff was very very helpful. Perfect room, very clean. Near to everything.

    None

    10

  • Joey
      United States of America
    May 28, 2014

    Location of the hotel ..

    Was told three different times my room wld b ready..and was not..

    7.5

  • Serkan
      United States of America
    May 25, 2014

    Its so close to SoHo, very comfortable and quiet hotel room but sometimes window make a loud...

    Nothing

    7.5

  • Anonymous
      United Kingdom
    May 13, 2014

    safe, clean, staff helpful. I consider it a trust worthly place stay.

    8.3

  • Lin
      United States of America
    May 13, 2014

    The hotel is conveniently located in SoHo, within a short walk to the Metro. Lots of restaurants and shops in its vicinity. Room was spacious and comfortable.

    9.6

  • Yvonne
      United Kingdom
    May 6, 2014

    A basic straight forward hotel which was in a good location -near to the restaurants and shops of SoHo and Greenwich village. Small rooms but comfortable beds and pillows with a modern efficient bathroom (shower and bath, lots of hot water, space for everything) This belongs to the economy offering from Sheraton which works well and where the staff are helpful and friendly. I was not sure about location when I booked but it worked well for us as it is near to the subway and in a quiet location.

    I think it was a bit over priced as it was very much a no-frills establishment. A high floor is essential if you are interested in a view of any kind

    7.9

  • Michael
      United States of America
    May 2, 2014

    The room and views were great stood on the 20th floor had a great time

    8.8

  • Anonymous
      Canada
    May 1, 2014

    Illia checked us in and she was wonderful. She was very friendly and helpful. Our group was in two rooms and we checked in a different times. When I asked if we could have a room on the same floor as our friends, she immediately made the necessary arrangements. Shortly after we got to our room, Illia called to ensure everything was fine. When we found that the safe in our room would not lock, she immediately sent the engineer to come and fix it. He too was very friendly.

    The air conditioner was noisy. We were able however to open the window and so it did not matter.

    9.2

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