Hotel Gansevoort    

The Staff were very friendly and most professional

The fact that one had to prove they were a desk in evenings. The staff were very welcoming once status ascertained. I thin there should be a separate entrance to the bar.

Location and comfort. Door/portering/domestic staff exceptionally friendly and helpful.

Reception staff moderately "snobby" and items were charged to my room which I hadn't received.

The location

Was a nightmare at high end prices! Housekeeping was the worst experience we have ever had. Left someone else's robe with dirt on it in the room. Offered sorry compansation was two clean robes to take back home!!! Not only dirty but also rude and insulting! Front office first blocked the whole stay of our creadit card and 15% for extras; than every day they continued blocking another 1000 usd although we were having only 1 bottle of 9 usd water only per day as extra. They are perfect at saying sorry and at consistantly repeating the mistake.

Location is just wonderful! We loved the MPD. Staying there really made ou trip. The rooftop bar and pool and the view were amazing.

At nights there is a lot of noise on the street.

Helpfulness of Staff

Admission of non-hotel customers to rooftop club requires additional discretionary control

Great service!

location, room

"scene"

Location!

A bit noise during weekend.

Trendy chic hotel, cool decor, LOVE Exhale Spa downstairs for their Core Fusion class, location can't be beat

Cleansing products are terrible, room not super clean, had a lot of dust, air conditioning had just been turned to cool so was not working

Wonderful comfortable bed and complimentary champagne for our wedding anniversary. great bar and service on rooftop!

Noisy ventilation fans outside / below our room window. Couldn't keep window open @ night.

Location

Food was poor, breakfast as well as the bar on top. Service at bar upstairs was also poor, took almost 25 minutes to get a check for a $700 bill. Bar was cold and quite disappointing, would not stay there a second time. Would not recommend it. Value for money is fair at best. They tink of themselves as vey trendy though...

Location and Spa.

Because the hotel's heating/cooling system was set to winter mode, the cool function in the room's climate control blew hot air. I only realized after returning to my 80+ degree room. The only alternative was opening the window to a noisy NYC. My wife and I were up half the night and woke up with sore throats. I've stayed all over top NY hotels, and many fine hotels throughout the world. This was a first.

From check-in to check-out we found all the staff to be friendly and helpful. The design of the hotel was very contemporary and chic, and we were pleasantly surprised by the size of our room. The surrounding area had plenty to explore with easy access to transport. This hotel really was fabulous.

It is quite expensive, but we thought it was worth it compared to other hotels for the same price.

The people are friendly, the concierge is helpful. The location is great if you are looking for a hip area, party, dance or shopping

Room could have been nicer

Very friendly & welcoming staff upgraded at no charge Spa heated pool on roof top

Location, amazing staff out standing

The noise from the busy hussal and night club life outside would penetrate through the glass needed to be more noise resistant .

Social in place to stay among bohemian crowd

Bar in lobby to small

Staff and location were great. Super clean room with a complimentary upgrade.

one hour delay in room availability couldn't get in until 4:15 pm

District

One of my favorite hotels in NYC. Love the design, the views, the posh rooftop bar. The rooms are fair size and fun, the bed super comfortable, everything very clean. The location by the High Line may not be in the very center but definitely one of the most charming areas in Manhattan.

Room although on the smaller side, didn't feel cramped. Loved the decor, very sexy and trendy.

Very loud drunk neighbors throughout the hallway on our floor. It's a party hotel though so just be forewarned if loud music and drunk people knocking on your door at 5am isn't your cup of tea, this hotel isn't a good choice.

Location

Noisey nightclub above room. Hotel trying to charge me a bar bill that doesn't exist

Loved the convenience of the drive up and valet, although $50 wa a little expensive. $265 room with 2 lunch salads and 1 small pot of coffee and a bottle of water (room service) and valet put the room charge to $460. Ended up being pretty expensive for one night. We may consider staying again, but more expensive than we expected.

Staff we're amazing. We went to celebrate my partners 30th and they help arrange champagne and chocolate Strawberries for our arrival in the room and managed to upgrade us and give us an early check in. The plunge bar was very cool and had some cocktails which were great. Shame it wasn't the weather to use the pool :-( The rooms were immaculate and cleaned and tidyed everyday which a turn down service which was nice after a busy day. When it came to leaving as we wasn't able to get back to our room in time to check out we called the hotel who got our bags out the room ready for us so we didn't need to rush back. We had an amazing time and would recommend it.

Just a shame staying the the hotel didnt give any special entrance into the Provocetur nightclub and we thought is was part if the same building which it's not, just over the road.