Hawthorn Suites Grand Rapids  

Quick check-in, late checkout at no additional charge, and the second bathroom in the two bedroom suite was a bonus that super appreciated. All staff encountered were friendly. I will definitely stay again.

Honestly no negatives I can think of

Room size, and full kitchen

You can hear everything of the people above or next to you-paper thin walls.

Big rooms

Nothing at all

Staff

nothing

The size of the room, clean and comfortable. The breakfast buffet was great. Didn't partake of the supper get together but I think the idea is great. I would stay here again and will recommend to family & friends.

First two night were good.

Third night, party was thrown Derek front desk would not do anything about it Was threatened by teenage kids from party.

Our room was very quiet and private. Close to shopping, dining, movies. . . great location! Bed was comfortable and room was clean. Highly recommend.

Large rooms, lofted bedroom and extra full bath

The smoke detector was missing and the bathroom faucet handle popped off when using it

We enjoyed the homey feel of the room. Also the kitchen in the room was great for an extended stay.

The bed was a uncomfortable woke with a back ache each day.

second room was way nicer than the first. party above me until 330 in the morning.

first room had a toilet that was cycling. the cover to the light fell off and hit the floor. scared me. smelled of smoke. loud party next door..asked at 1130 to switch rooms.

The price for a 2-bedroom suite; the breakfast choices; the location.

It was a tad dingy; the armchair had a rather large tear on the left arm; the entry door had obviously been kicked in at one point and repaired - not very comforting...

The lay out of the place. Very comfortable.

Great modern room with full kitchen including dishwasher, microwave, and oven/stove. The kitchen is stocked with cookware and utencils. Nice fireplace. Full working furnace with thermostat a huge plus. Perfect for extended stays!

Lack of blankets on the bed. A comforter would be ideal instead of two sheets and a thin blanket.

Really nice, spacious, comfortable room!

Icy walkways. Key didn't work and we had to walk back and forth between our room and the office three times - fortunately we weren't too far from the office. Ran out of evening food before we ate (1/2 hour before end).

I enjoyed the location to major shopping area and public transit it was also very cozy and comfy great mini get away when the kids drive me and wife crazy

They were a little negligent with the winter care the stairs were slippery

The Good: 1. The suite was spacious, clean and comfortable. 2. The price was reasonable. I would have expected to pay more for reservation. The reservation was made room through the website: Booking.com. 3. The staff I dealt with were friendly

The Not So Good (kinda bad) 1. The walkways between the buildings were not cleared of snow. It had been snowing that day,but it did not appear the steps and sideways had been shoveled. The entry ways to the rooms were ice covered and extremely slippery. 2. It was difficult for us to find our suite. We found the building without any problem but had trouble finding our suite. The outside lighting is poor. There are no signs to direct us. The room number plaques are small and are difficult to see in the dark. We were in Suite 813. The number plaque was missing. We figured we were in the right place because the key worked. 3. There was no remote control for the television. 4. The drain stop for the bathroom sink was not connected. 5. The circuit breaker tripped repeatedly while my wife was using the dry hair dryer which was provided in the room. The breaker would not initially be reset.

The room was great....

They could not get extra towels or blankets.

I loved the option of a kitchen and the relaxing living space. Having 2 bathrooms with 4 people was a blessing! All of us said we would definitely stay there again! We go to Grand Rapids once a year and this was the best facility yet!

Our keys wouldn't work in the lock and we went back and forth to the office at least 3x to rectify that situation, but the staff was accommodating and cheerful. We also had snow and the stairs up to our suite got a little treacherous. Would've liked to see that taken care of more often. The breakfast was not accommodating for wheat free and dairy free options.

The suites were laid out nicely and felt very private.

Price. All suite.

Smell in room. No blanket in room. Furnace to close to head if bead. Uncomfortable mattress. Desk receptionist not particularly helpful or clear in her explanations.

Great value for the suite (full kitchen and nice living space) staff was vey helpful and food and shopping right accross the street

Room was nice and large and layed out well.

Room was not clean. Closet smelled like smoke, dishes in kitchen in room had food stuck on them, freezer smelled therefore ice cubes smelled, sofa was grubby and there was a hair in the bed. Left feeling unclean and washed everything as soon as I got home.

Cold outside air was blowing through the door seal causing the room to become very cold. Even though the furnace was on the whole night, we were uncomfortably cold. The next night i asked for some blankets, and was told there were none available. One lone blanket was delivered to the room later.

The value for the money!!! Unreal! It's the least expensive hotel in GR, but also one of the most clean, comfortable, and full of amenities. I always recommend you to my friends headed that way, and no one has ever been disappointed.

Don't change a thing!

Even though we did not use it we thought it was nice to have the mini kitchen available. We also thought the bed was very comfortable. We are also Wyndham vacation resort owners.