They started doing construction with power tools at 8.30am right outside our door. We complained 4 times and it never stopped. one time the manager even came up to check on it and still it didn't stop. We talked to the manager and he said, incredibly, that he didn't notice any drilling. Duh, the manager shouldn't have to check whether there's drilling, he should know. And he shouldn't question the guest. Once they finally acknowledged the problem, they said there isn't supposed to be any work done before 10am, we're very sorry sir. As if that's supposed to help us and as if, again, it wasn't his fault. Look, you screwed up. Show me the money, don't show me lame apologies or excuses.
Expected a lot worse in NYC for this price. Room was predictably small but cosy and comfortable, as well as stylish and clean.