We did have to complain twice with no real resolution. The refrigerator in the room was not cold with no temperature control. We were ultimately told that it is not a refrigerator, but rather a "cooler." Also, the water temperature in the shower was terrible to use. It was either scolding hot or freezing cold, no in-between. While we were advised someone would take a look at it, there was no resolution during our stay. Lastly, while we did not complain about it, I believe our room was near a garbage area outside, as the room smelled terribly bad on certain days.
Location of the hotel is great, and price was good for five nights in the city. While the room was small, it was manageable and to be expected for a boutique hotel. The staff were friendly and helpful, and while the hotel is undergoing renovations, we didn't notice any additional noise or associated problems.