The hot weather in NYC caused a power outage, consequently no hot water or even any water.
We should have been told the reason, instead of saying that it would be back in 10 mins or words to that effect.
We would have understood that the problem was beyond the hotels control.
The friendly staff, the free coffee and tea at reception, also the little cakes which really were enough to satisfy our breakfast needs.
The location is excellent, Madison Sq Park a quiet haven from the madness of the city, very close to Union Sq and it's fantastic market, close to the subway,we would stay there again if we go to NYC again ( that is if it is available, seemed to be a very popular hotel )