Gild Hall - A Thompson Hotel

la gentilezza e predisposizione verso il cliente del personale.

la stanza era un po piccola e non si riusciva nemmeno a tenere la valigia aperta

La disponibilità della reception e l'ampiezza delle camere

Ci sono delle stanze nei piani medi (credo) dove si sente un rumore infernale del condizionatore del palazzo di fronte per 24 ore al giorno. Per fortuna mi hanno cambiato stanza, altrimenti avrei cambiato hotel.

E' un hotel moderno ed ha un ottimo rapporto qualità prezzo. Le stanze sono spaziose e pulite. La comodità per la vicinanza al metrò.

great location for business...convenient to everywhere. Rooms are clean, quiet, comfortable and affordable.

I travel to NYC on business all the time and sometimes my plans change...dates change...my client reschedules....etc. Your cancellation policy and inflexibility with allowing the changing of dates makes it impractical for me to justify staying there every time I'm in NYC. I can only book a room infrequently, when I'm absolutely sure my appointment is firm.

For the price, I didn't find it to be as customer friendly as I'd hoped.

I wish the hotel staff had been friendlier/more hospitable. Also, I believe the bathtubs should come equipped w/ a railing on the side(safety reasons). Also, a continental breakfast would be nice on Sundays since the restaurant doesn't open until 8:30 AM.

The hotel is unique in that the rooms are large. Staff is great and location to subway is also a big plus.

I really liked the fact that it was smallish and boutique in style. The linens and toiletries were wonderful. The staff really added to the experience by being 100% helpful and accommodating. Their restaurant does great fish and chips! Also the Unicorn Pub down the road does a fabulous Sunday brunch "all you can eat" for $20.00...great value!

Some rooms are bigger than others so enquire if your not happy with yours.

The room was comfortable and well furnished. Very helpful staff.

The staff were very friendly.

The room was small - for what was described as a Premier King Bedroom. But that's NY, I suppose.

location (downtown, very close to subway), design, fitness facility

The rooms were well appointed, nice linens, shower was great, ipod dock a nice touch. The booking.com deal on the rooms made them very good value for a four star hotel. I don't think I would have felt good about the value if we paid the advertised full price.

The rooms are a little small (I have stayed in several hotels in NYC) so I know the comparisons. Room service didn't answer the phone when we called, but when we ordered breakfast it was good (although quite expensive). I really find it irritating that the more expensive the hotel the more likely you have to pay (10 dollars a day in this case) for internet. Free internet is a basic to me.

Reception staff were nice, but slow and seemed new. Concierge was absolutely brilliant though.Good location.Nice rooms with iPod docks and good minibar.

i like very much the decoration of the hotel and the friendly staff.