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199 Bartlett Cove, Gustavus, AK 99826, United States of America – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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4 properties in Gustavus
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20 verified reviews
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Glacier Bay Lodge's staff speaks: English
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Fishing, Hiking, Bicycle Rental
Food & Drink
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (free), 24-Hour Front Desk, Tour Desk, Concierge Service, Business Center, Fax/Photocopying
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Heating
From 3:00 PM
Until 10:00 AM
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 20 reviews
Value for money
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Location in the national park, proximity to easy trails and day cruise
It was built around 1970 and hasn't been updated. Furniture is old, mattress is creaky and uncomfortable, the shower and shower curtain were very old
The location the glacier boat tour
Bathrooms in lodge had not been cleaned in 3 days. They should be cleaned twice a day!
Love manager Jeff. He is a great help!
Location, location, location, views, views, views. Trip up Glacier Bay
staff was not very friendly. appeared to be short of staff, most employees, especially dining room and wait staff seemed overworked, forgetful, and frazzled. Management shd be fired. They were out of many basic essentials.
The location is beautiful with most rooms having a view of Bartlett Cove. The National Park staff was also wonderful. There are guided hikes and a great 8-hour boat trip into Glacier Bay. We saw moose, brown bears, bald eagles, porcupines and glaciers.
The room is very expensive when compared to other B&B's in the area, granted, they have no view. The food is terrible. The menu is very limited and they run out of many items on the menu leaving even fewer choices. The restaurant is run by Aramark and the quality, service and selection is among the worst I've ever seen. While on this trip, we did eat at the Gustavus Inn because we were tired of bad food at the Lodge. The dinner at Gustavus Inn was fabulous. You need reservations and its $50 per person, but good quality, fabulous preparation, and excellent service ... Just the opposite of the food at the Lodge.
The welcome and the evening talks.
Lack of variety of activities: one big boattrip and rain forest trails. The whole area is too flat with only lake inlets and hemlocks. A new lodge should be located way up closer to the glaciers.
The staff was excellent and accommodating when we needed to make a last minute change to our reservation.
For the price you pay, the rooms and facilities are greatly outdated, small, and uncomfortable. There isn't any cellular service on the property, and the only wi-fi is in the lobby of the lodge. If you want to completely check out from reality, this place is for you. However, the only real activity to do is the glacier bay boat tour.
Location in the park. Quiet. Nature trail. Handy to boat tour of Glacier Bay.
The switch for the light I most wanted to use was hidden where it took me half an hour to find. Clerk at desk could not help. Had to walk back to main building to get ice. Main building not open at night.
staff was super friendly, very helpful loved to Park Service programs beautiful setting
restaurant mediocre rooms dated and sparse
beds not very comfortable
location is great - once we got to the lodge everyone was great
getting reservations was difficult - dining service could be more efficient - long waits - accomodations need updating - mattresses are awful -
Our room with view of bay. Waitress Sarah and waiter Giorgio. Proximity to bay. All inclusive option.
Location not convenient for going to Gustavus especially if you wanted to eat someplace else. The shuttle was available only for airport or Gustavus pier. Round trip taxi would cost $60. Breakfast buffet was dull. The scrambled eggs looked like square pieces of tofu. The coffee had zero coffee taste. Other food options were not apparent, so, if you wanted toast (not on buffet) you had to ask. Same for sweet potato French fries which weren't on the menu but we saw on other plates. You heard from other guests how delicious they were. Why not let the guests know about it? Problems with communication between lodge, Aramark corporate office and the individual concessions. For example, we had made a reservation for half-day whale watch with Aramark but the taz boat captain (concession) received the wrong date. We wasted a half-day going back to the lodge and back again in the pm for the trip. Same problem with communication between Kayak concession, guide and front desk. If the guest does not keep checking you will miss your appointment. The coordination between Aramark, the Lodge and the concession needs improvement!
There were salmon jumping out of the lake, but none on the menu!!
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