If this is the best hotel in Juneau, then Juneau has a long way to go in providing quality lodging service. We paid a subsancial amount of money for two nights. After requesting several times, we finally got an additional towel.
To be fair, we got more then we requested, but the point is, we should have not have'd to baggered the staff in the first place. Our room was not serviced on our second day. I had to personaly procure coffee, creamers, and two cups ( the bed was not made, nor were the towels changed ). I met another guest that was in the same situation. The desk clerk said "they were short staffed that night". This is a night that Juneau had five enormous cruise ships in port with +/- 10,000 passengers aboard. Some of them must have wanted to spend the night in Juneau. In fact the desk clerk told me that they were full...how can the management allow for short staffing when the hotel is booked full? The problem is that there are few choises for somewhat quality hotels in Juneau, and they are aware of it.
Location was good. Provided Airport pickup and delivery. Staff responded when pushed, sometimes. Room was adequate, but not worth the cost ( maybe it's an Alaska thing )