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109 East 42nd Street, Park Avenue at Grand Central Terminal, Midtown East, New York, NY 10017, U.S.A. – Show map
Excellent location — rated 9.1/10! (score from 725 reviews)
Rated by guests after their stay at Grand Hyatt New York.
|Grand King Room|
|Grand Double Room|
|Deluxe King Room|
|Executive King Room|
|Grand Club King Room|
|Grand Club Double Room|
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Grand Hyatt New York's staff speak: Chinese, Spanish, English
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Food & Drink
WiFi is available in all areas and charges are applicable.
Private parking is possible on site (reservation is not needed) and costs USD 65 per day.
Room service, 24-hour front desk, Express check-in/check-out, Currency exchange, Tour desk, Luggage storage, Concierge service, Babysitting/child services, Laundry, Dry cleaning, Meeting/banquet facilities, Business centre, Fax/photocopying, Gift shop
Newspapers, Safety deposit box, Shops (on site), Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Allergy-free room
Chinese, Spanish, English
From 16:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
All further older children or adults are charged USD 50 per person per night when using existing beds.
One older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years stays free of charge in a child's cot/crib.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 725 reviews
Value for money
Show reviews from:
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every day again we needed to ask for towels and bathroom sundries
Quality place. Clean and good bed. It's prime location equals price but this is the heart of nyc. Will return.
Shower was a bit aged. Needs update.
Location and facilities
The location was fantastic for site seeing the north and central parts of Manhattan... The hotel was very busy,but expected being the day before the Maceys parade. Staff was a pleasure and informative... Bed was a very relaxing comfort after a day of walking and shopping around town.was very soft.
Sadly the only negative was the weather.. Was very damp and rainy the 2 days we were there.....
room was next to an elevator or some sort of heating system then went on and off all night horrible...barely slept
Location Size of rooms comfort of beds
Very expensive Not to standard of other Hyatt hotels i have stayed in not good value for money price due to location and not service or amenities cheaper hotels are better very impersonal cleanliness of rooms They seemed only interested in business clients lots of conventions going on Staff not interested in tourists
Check in Room Size Friendly Staff Location
Locatin is perfect. Front desk employee is polite and helpful.
non comfortable bathroom,housekeeping is poor, concierge lady is rude, no mini bar nothing in fridge. Elevators are too late.
I've stayed in this hotel several times and I always enjoy me experience here. The location, cleanliness and staff are good.
I paid for an upgrade but the room that was given was just the same room that I stayed in the past. Don't pay extra for an upgrade!
We liked the grand club room where we could have breakfast, drinks and hors d'ouvres included
That tax was charged at 18% when we got there which we didn't realise plus 200 a night for incidentals which had to be taken at check in leaving me with little money left
Location and staff
Towels cheap room small not many amenities
Uncomfortable seating everywhere...
TV did not work.
The location was excellent since we travelled around by subway.
I didn't like the fact that there was no coffee pot in the room and that we had to pay for WiFi. With the cost of the room, those items should be standard in the room.
They did not grant me reward point though the lady who register us told that we will get reward point in this stay but while checking out other staff told us booking.com costumer does not get gold card reward.
Location and comfortable bed
Poorly prepared room, poky bathroom compared to size of room, No curtains only roller blinds that failed to cover the windows properly resulting in a very noisy room with traffic and sirens disturbing sleep all night.
The doormen were wonderful and the location always easy to find.
I'm not a fan of such a bustling lobby. There is no real organization of a main desk, just laptops all around with no designation of where to check in. The main issue, however, was the hard mattress. I prefer a more mellow experience like the Hudson which has bars and excited areas, but also a very quiet lobby.
Location. Large room.
Housekeeping. Had to ask for tea and coffee making and when it was delivered it wasn't restocked. Was told I had to pay for wifi and when I questioned it was told lobby wifi works in room.
deeply touched with the positive,personal and professional way of guest service handling provided by the conventions Manager.
no guest service focus No human touch Total absence of Hospitality Front office staff always talking to each others and playing with mobiles with long cue of guests in front. Door men work for an other hotel not for the Hyatt ....... In the safety and security plan it's mentioned Double lick your door and deal with security chaine to keep secure in your room !!!!!!
Very comfortable bed.
The bathroom was too small and was not clean upon arrival. The toilet seat had dry urine on it.
Difficulty getting our reservation from Booking.com into their system. We called ahead to confirm and they didn't have it in their system but said it would be added. No progress when we showed up and had to wait an extra 15 minutes to check in.
-huge... but crowded -conference center rather than hotel -Grand Club access way too expensive (100 USD per day) when not complimentary, and opening hours way too limited (7am...)
No amenities provided, such as bathrobe, shoes, old telephones at the desks in the room, room service only until 11pm, paid WIFI was extremely slow during peak hours, unable to work.
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