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Newest reviews for Grand Hyatt New York

  • Kumar
    9 September 2014

    The staff was very responsive and did a very good job to address our concern (about sheets when we checked in). The location was great and overall the stay was excellent.

    The bed was a bit lumpy. When we checked in the sheets had some stains and quite a bit of human hair on it. When we requested it be changed, they changed it right away.


  • Gavin
      New Zealand
    8 September 2014

    Nice and easy check in and out

    Gave us the wrong room number initially


  • Tom
    6 September 2014

    the facilities are nice and service was good. The location is also excellent

    rooms were a bit on the sparse side for a grand hyatt. Elevators extremely slow


  • Theresa
    4 September 2014

    The location is excellent.

    The bathroom is not as clean as expected, lots of dust.


  • Francesca
      United Kingdom
    28 August 2014

    The lobby is generous in size, and there is 24h coffee shop open. They provide water for customers. Rooms are clean and newly decorated.

    The view outside my window


  • Barry
    23 August 2014

    Reception desk was very good

    TV and AC were not good. TV flickered and AC did not cool.


  • Neil
      United Kingdom
    22 August 2014

    Location and nothing else

    Dirty small room. Had to request toiletries every day. Tiny bathroom. TV with no remote. Lacking in cupboard space and hangers.


  • Eugene
      United Kingdom
    21 August 2014

    Beautiful lobby and great location

    Bathroom was a bit tight for space


  • Michael
      United Kingdom
    17 August 2014

    The staff were very friendly and helpful. Lenny who checked us in was great. The room was spacious and clean. The beds were very comfortable. The location was excellent with just a short walk to Times Square. Plenty of amenities near by.

    Our fridge in the room was not working. Although it was replaced very quickly, it was replaced with a larger model which did not fit into the cupboard of the original, so it looked unsightly and took up room in our room.


  • Indrani
      United Kingdom
    11 August 2014

    Location was excellent and staff generally helpful

    For the price not to include wifi and breakfast is not acceptable


  • L
    10 August 2014

    The fact that I had a problem with my room and they changed it abd the picture online I was booking wasn't the same as the room I got

    I cut my foot walking in my room with a staple sticking up on the carpet. They do anything about it


  • Rebecca
      United Kingdom
    8 August 2014

    Location meant we could use subway as well as enjoy facilities of Grand Central. Could easily walk to many sites also. Staff very helpful, both at reception and concierge.

    Very busy hotel with conventions etc. I wouldn't use restaurant or onsite facilities as better choices elsewhere. Might consider club room next time if rate is good.


  • Edward
    5 August 2014


    Room service was a little pricy


  • Anonymous
    30 July 2014

    Some of the staff were friendly , nice room location was perfect .

    My room was not clean I found hair all over bed and bathroom . Reception was awful service


  • Murray
    29 July 2014

    Whilst there, my husband contracted food poisoning from an evening out, the staff were prompt to arrange a doctor to come and see him and the domestic staff did an amazing job he was very unwell and I would like to thank the staff for that


  • Katherine
    28 July 2014

    Our room was a very comfortable size and the location was within walking distance for most of our destinations.


  • Virginia
    18 July 2014

    Concierge was available ang gave good information.


  • Thomas
    18 July 2014

    There was no minibar service in the room. Also due to size of the fridge, products purchased from the Market downstairs couldn't fit in.


  • Anonymous
    15 July 2014

    The hotel is beautiful and the staff is friendly and very responsive

    These days it's all about the little extras that make or break an experience. -Internet $12 per day -no continental breakfast I stayed at the Hyatt because that's where the conference was. I paid over $1600 for a five night stay and the only reason it wasn't more was because I got a deal through a travel site months in advance. Throwing another $100 plus on top for internet is outrageous. Especially as there are other hotels in the are that give this service gratis.


  • Yolande
      South Africa
    10 July 2014

    Location was excellent

    Quality of staff not the same. Would expect friendly and helpful staff was a mix.


  • Anonymous
    6 July 2014

    Unable to be refunded for a night I don't spend at the hotel


  • Robert
      United Kingdom
    3 July 2014

    Very comfortable bed. Rooms (to the rear) are very, very quiet. Location (by Grand Central) is PRICELESS as it qftmeans you can be en-route to any part of NYC within 5 minutes. Breakfast is great but pricy. Dinners are equally good, and more competitively priced.

    Room safe didn't work - & 4 days later, the problem is not yet addressed. When trying to Pay to View films, they kept on coming up as 'sold out'. Breakfasts too expensive


  • Mohannad
    26 June 2014

    Location is amazing exatly in the heart of new york

    Room are small and not enough clean.


  • James
      United Kingdom
    26 June 2014

    The location was great for our first visit to NY, close to many interesting spots!

    Their was no coffe/tea making facilities in our room.....


  • Tracy
    21 June 2014

    Excellent location in midtown, attached to Grand Central station and wonderfully convenient to find something to eat but are too exhausted to go out. Love, love, love the extraordinarily comfortable bed! Stay here ever time we go to NYC.

    Do not like the decor in lobby, thought the decor was so much nicer a few years ago.


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