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109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017, United States of America – Show map
Excellent location – rated 9.1/10! (score from 936 reviews)
Rated by guests after their stay at Grand Hyatt New York.
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|Grand Club King Room|
|Grand Club Double Room|
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939 verified reviews
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Grand Hyatt New York's staff speaks: Chinese, Spanish, English
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Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available
Chinese, Spanish, English
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 50 per person per night when using existing beds.
One older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 936 reviews
Value for money
Show reviews from:
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Little bit noisy aircon
Great location, big rooms, very large comfortable bed, super fast wifi.
Staff need more experience to deal with costumer
Not regular hot water in bath
During my stay the hotel was crowded with youngsters, not up to standard for this type of hotel. Result : lot of noise in the corridors, long waiting time in front of elevators, lobby looking like a kindergarden. Summery : was more low class motel in a higher class environment. Don't take the so called "hotel loom at same price as taxi", it's about 30% more expensive.
Good location, comfortable bed
It took along time for lifts. The floor in the room was dirty by the beds and side table and never cleaned when they came.
The club room and facilities/food selection. Staff in there were very friendly.
Location, coffee, etc in lobby, had reasonably priced parking.
Could not access secure WiFi. Limited storage space in room. No washcloths in bathroom.
Room was very quiet. Bed was very comfortable. Staff were pleasant.
Absolutely not worth a 5 star hotel rating. For the price you pay- no coffee machine in the room, no slippers, lobby is always packed like a railway station! If you are looking for a 5 star experience go elsewhere
Bathroom looked clean, but I found hair in the shower that did not belong to me. What actually gets cleaned I wondered. Other than that the room was comfortable and I would stay there again.
I liked the fact that this hotel is located right at Grand Cental Station. Very convenient.
I did not expect that you would have to pay to enter the business center in order to look up an address on the computer. I have never been in a hotel where there is a charge. I could see charging for lengthy usage or printing. However, just to walk in the door for a 2 min. look up it seemed extreme.
It was great arriving by train to Grand Central and entering the hotel without having to go outdoors in the cold, wet or snow. My room was very spacious for a city hotel room. It was clean and comfortable. I was lucky enough to have a corner room which afforded me a little view down Lexington Ave. The bell staff where extremely helpful with any of my questions or needs. It was also nice having a market with prepared foods for a lite snack.
It took housekeeping forever to clean the room. Well past 1500!
The location to Grand Central/transit/food was amazing
- I had to change rooms more than one time and I had to pay for an upgrade to find a decent room. - The first room the staff gave me had torn sheets. I called housekeeper to ask them to change the sheets and I waited for 45 minutes but my request was not fulfilled so I had to return to the front desk and ask for another room. - I had stayed about 10 times before in this hotel without any complaints but this time was definitely the worst experience I had with the hotel.
- Staff - Hotel Location - Room Service - Hotel`s snack store
It was to expensive for one night and it didnt included nothing. It to expensive for just the room..
I like the bed..
Bedding was very poor, expected more from this hotel chain! It was -7 outside and we only had sheets and a cheap acrylic blanket.... Very Very disappointed. There were no tea/coffee making facilities in the room either...I've stayed in cheaper hotels and had better.
Location. Clean room, lovely in many ways but disappointing
The air conditioning unit was very noisy.
The location of the hotel is great for touring Manhatten. The staff were all very friendly and professional.
I absolutely LOVED the location! Being connected to Grand Central combined the ease and convenience to shopping and travel without stepping outside.
despite the ID they still put my address wrong at the check out. very careless.
convenient location, when it's cold we can go and do everything without going outside in the cold air
I wanted to use their valet parking, but despite driving around the hotel more than once, didn't see anybody to take my car. There is no driveway; so, you have to try to pull up to the curb in front which, at the time of my arrival, was impossible. Fortunately, I found a garage about a block away on same side of 42nd Street as the hotel which was connected by a short tunnel to Grand Central Station. The hotel is constructed over Grand Central Station from which there is an entrance directly to the hotel. So, I was able to walk to hotel from the parking garage all the way inside and sheltered from the elements (Nice, because it was snowing and sleeting outside!) Further, the hotel valet parking was $70.00; the garage was only(?) $45.00/day.
Upscale facility. Clean, well-appointed room. Friendly, courteous and very helpful staff. Numerous place within walking distance for dining or snacking. Very good value in NYC for the money...I had a discounted rate of only $159.00 + tax from Booking.com for a decent sized room with a queen bed, a desk, a small sectional, flat screen tv and plenty of drawer storage and closet space. Room had the usual complimentary toiletries, hair dryer and an iron and ironing board, but no coffee machine.
The hotel is way too big and way too busy. It felt like constantly being at the Grand Central. There's no glamour about it. The staff seemed inadequately trained with no real interest in assisting guests. A bit disappointing.
The hotel is quite conveniently located. Either for business or leisure, everything is within the walking distance. The Market shop within the hotel is a great idea for a grab-and-go snack.
Staff was extremely helpful and kind
Little cold in the bedroom. Free wifi due to start later in the month of our stay.
Very nice hotel, with spacious bedrooms. Friendly staff. Perfectly located to explore Manhattan.
Very slow room service.
Position is wonderful, room was very nice.
No shower gel provided. No coffee maker or water pot. No free wifi.
Convenient if you using the green line subway.
the only person that greeted us was the valid parking employees. I grab our luggage and place them on the kart. Once I self check my family a employee approach me asking me why am I using the kart? I stated that I needed to bring my bags in to my room. He told me customers are not allowed to use the karts. I asked him why a you telling at me this. If customers are allowed then how I got it. The shower was clogged. Room was not the same as booking.com pictures. Very disappointed
Close to everything
faster wifi, stuffs not as friendly
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