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Score from 1671 reviews Good 7.8/10

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Hilton Garden Inn Central Park South

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Most recent booking for this hotel was 16 minutes ago

Score from 737 reviews Very good 8.5/10

Newest reviews for Grand Hyatt New York

  • Francesca
      United Kingdom
    August 28, 2014

    The lobby is generous in size, and there is 24h coffee shop open. They provide water for customers. Rooms are clean and newly decorated.

    The view outside my window

    9.2

  • Barry
      United States of America
    August 23, 2014

    Reception desk was very good

    TV and AC were not good. TV flickered and AC did not cool.

    6.7

  • Neil
      United Kingdom
    August 22, 2014

    Location and nothing else

    Dirty small room. Had to request toiletries every day. Tiny bathroom. TV with no remote. Lacking in cupboard space and hangers.

    5

  • Eugene
      United Kingdom
    August 21, 2014

    Beautiful lobby and great location

    Bathroom was a bit tight for space

    8.8

  • Indrani
      United Kingdom
    August 11, 2014

    Location was excellent and staff generally helpful

    For the price not to include wifi and breakfast is not acceptable

    7.9

  • L
      United States of America
    August 10, 2014

    The fact that I had a problem with my room and they changed it abd the picture online I was booking wasn't the same as the room I got

    I cut my foot walking in my room with a staple sticking up on the carpet. They do anything about it

    8.3

  • Rebecca
      United Kingdom
    August 8, 2014

    Location meant we could use subway as well as enjoy facilities of Grand Central. Could easily walk to many sites also. Staff very helpful, both at reception and concierge.

    Very busy hotel with conventions etc. I wouldn't use restaurant or onsite facilities as better choices elsewhere. Might consider club room next time if rate is good.

    9.2

  • Edward
      Canada
    August 5, 2014

    Location

    Room service was a little pricy

    7.9

  • Anonymous
      United States of America
    July 30, 2014

    Some of the staff were friendly , nice room location was perfect .

    My room was not clean I found hair all over bed and bathroom . Reception was awful service

    6.3

  • Murray
      Australia
    July 29, 2014

    Whilst there, my husband contracted food poisoning from an evening out, the staff were prompt to arrange a doctor to come and see him and the domestic staff did an amazing job he was very unwell and I would like to thank the staff for that

    10

  • Katherine
      United States of America
    July 28, 2014

    Our room was a very comfortable size and the location was within walking distance for most of our destinations.

    10

  • Virginia
      United States of America
    July 18, 2014

    Concierge was available ang gave good information.

    8.3

  • Thomas
      Australia
    July 18, 2014

    There was no minibar service in the room. Also due to size of the fridge, products purchased from the Market downstairs couldn't fit in.

    7.1

  • Anonymous
      United States of America
    July 15, 2014

    The hotel is beautiful and the staff is friendly and very responsive

    These days it's all about the little extras that make or break an experience. -Internet $12 per day -no continental breakfast I stayed at the Hyatt because that's where the conference was. I paid over $1600 for a five night stay and the only reason it wasn't more was because I got a deal through a travel site months in advance. Throwing another $100 plus on top for internet is outrageous. Especially as there are other hotels in the are that give this service gratis.

    7.9

  • Yolande
      South Africa
    July 10, 2014

    Location was excellent

    Quality of staff not the same. Would expect friendly and helpful staff was a mix.

    7.5

  • Anonymous
      Austria
    July 6, 2014

    Unable to be refunded for a night I don't spend at the hotel

    2.9

  • Robert
      United Kingdom
    July 3, 2014

    Very comfortable bed. Rooms (to the rear) are very, very quiet. Location (by Grand Central) is PRICELESS as it qftmeans you can be en-route to any part of NYC within 5 minutes. Breakfast is great but pricy. Dinners are equally good, and more competitively priced.

    Room safe didn't work - & 4 days later, the problem is not yet addressed. When trying to Pay to View films, they kept on coming up as 'sold out'. Breakfasts too expensive

    7.9

  • Mohannad
      Turkey
    June 26, 2014

    Location is amazing exatly in the heart of new york

    Room are small and not enough clean.

    7.1

  • James
      United Kingdom
    June 26, 2014

    The location was great for our first visit to NY, close to many interesting spots!

    Their was no coffe/tea making facilities in our room.....

    8.3

  • Tracy
      United States of America
    June 21, 2014

    Excellent location in midtown, attached to Grand Central station and wonderfully convenient to find something to eat but are too exhausted to go out. Love, love, love the extraordinarily comfortable bed! Stay here ever time we go to NYC.

    Do not like the decor in lobby, thought the decor was so much nicer a few years ago.

    8.8

  • Anonymous
      United Kingdom
    June 20, 2014

    Location Breakfast/market area in lobby Self-service check-in/out luggage storage

    Room was different from the one I booked Having to pay for wifi Staff removed bathroom items and did not replace them

    7.1

  • Se
      Philippines
    June 18, 2014

    location

    No breakfast buffet

    7.1

  • Anonymous
      United Kingdom
    June 15, 2014

    Location is excellent

    Tiny rooms, noise from elevators

    5.8

  • James
      United Kingdom
    June 15, 2014

    The location in midtown was ideal for touring

    Having to pay $3 a bag to have the hotel look after our bag after check out and before our flight. We'd just spent a considerable sum with them.

    7.5

  • Lisa
      Canada
    June 15, 2014

    Front desk staff was excellent. Room was a good size and bed was comfortable. Location was great.

    Room service dishes were left in hallway too long. Prefer a smaller, less busy hotel. Bathroom was a little cramped.

    8.3

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