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109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017, United States of America – Show map
Excellent location – rated 9.1/10! (score from 933 reviews)
Rated by guests after their stay at Grand Hyatt New York.
|Grand King Room|
|Grand Double Room|
|Deluxe King Room|
|Executive King Room|
|Grand Club King Room|
|Grand Club Double Room|
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532 properties in New York City
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936 verified reviews
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Grand Hyatt New York's staff speaks: Chinese, Spanish, English
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Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available
Chinese, Spanish, English
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 50 per person per night when using existing beds.
One older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 933 reviews
Value for money
Show reviews from:
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With a fantastic location just steps from Times Square, this Manhattan hotel features on-site dining with stunning city views and modern in-room amenities, including flat-screen TVs.
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In the Theater District of Manhattan, 5 blocks from Times Square, this hotel features a fitness center and rooms equipped with 46- inch flat-screen TVs.
Score from 1688 reviews Very good
Staff need more experience to deal with costumer
Not regular hot water in bath
Good location, comfortable bed
During my stay the hotel was crowded with youngsters, not up to standard for this type of hotel. Result : lot of noise in the corridors, long waiting time in front of elevators, lobby looking like a kindergarden. Summery : was more low class motel in a higher class environment. Don't take the so called "hotel loom at same price as taxi", it's about 30% more expensive.
The club room and facilities/food selection. Staff in there were very friendly.
It took along time for lifts. The floor in the room was dirty by the beds and side table and never cleaned when they came.
Location, coffee, etc in lobby, had reasonably priced parking.
Room was very quiet. Bed was very comfortable. Staff were pleasant.
Could not access secure WiFi. Limited storage space in room. No washcloths in bathroom.
Absolutely not worth a 5 star hotel rating. For the price you pay- no coffee machine in the room, no slippers, lobby is always packed like a railway station! If you are looking for a 5 star experience go elsewhere
I liked the fact that this hotel is located right at Grand Cental Station. Very convenient.
Bathroom looked clean, but I found hair in the shower that did not belong to me. What actually gets cleaned I wondered. Other than that the room was comfortable and I would stay there again.
It was great arriving by train to Grand Central and entering the hotel without having to go outdoors in the cold, wet or snow. My room was very spacious for a city hotel room. It was clean and comfortable. I was lucky enough to have a corner room which afforded me a little view down Lexington Ave. The bell staff where extremely helpful with any of my questions or needs. It was also nice having a market with prepared foods for a lite snack.
I did not expect that you would have to pay to enter the business center in order to look up an address on the computer. I have never been in a hotel where there is a charge. I could see charging for lengthy usage or printing. However, just to walk in the door for a 2 min. look up it seemed extreme.
The location to Grand Central/transit/food was amazing
It took housekeeping forever to clean the room. Well past 1500!
- Staff - Hotel Location - Room Service - Hotel`s snack store
- I had to change rooms more than one time and I had to pay for an upgrade to find a decent room. - The first room the staff gave me had torn sheets. I called housekeeper to ask them to change the sheets and I waited for 45 minutes but my request was not fulfilled so I had to return to the front desk and ask for another room. - I had stayed about 10 times before in this hotel without any complaints but this time was definitely the worst experience I had with the hotel.
I like the bed..
It was to expensive for one night and it didnt included nothing. It to expensive for just the room..
Location. Clean room, lovely in many ways but disappointing
Bedding was very poor, expected more from this hotel chain! It was -7 outside and we only had sheets and a cheap acrylic blanket.... Very Very disappointed. There were no tea/coffee making facilities in the room either...I've stayed in cheaper hotels and had better.
The location of the hotel is great for touring Manhatten. The staff were all very friendly and professional.
The air conditioning unit was very noisy.
I absolutely LOVED the location! Being connected to Grand Central combined the ease and convenience to shopping and travel without stepping outside.
convenient location, when it's cold we can go and do everything without going outside in the cold air
despite the ID they still put my address wrong at the check out. very careless.
Upscale facility. Clean, well-appointed room. Friendly, courteous and very helpful staff. Numerous place within walking distance for dining or snacking. Very good value in NYC for the money...I had a discounted rate of only $159.00 + tax from Booking.com for a decent sized room with a queen bed, a desk, a small sectional, flat screen tv and plenty of drawer storage and closet space. Room had the usual complimentary toiletries, hair dryer and an iron and ironing board, but no coffee machine.
I wanted to use their valet parking, but despite driving around the hotel more than once, didn't see anybody to take my car. There is no driveway; so, you have to try to pull up to the curb in front which, at the time of my arrival, was impossible. Fortunately, I found a garage about a block away on same side of 42nd Street as the hotel which was connected by a short tunnel to Grand Central Station. The hotel is constructed over Grand Central Station from which there is an entrance directly to the hotel. So, I was able to walk to hotel from the parking garage all the way inside and sheltered from the elements (Nice, because it was snowing and sleeting outside!) Further, the hotel valet parking was $70.00; the garage was only(?) $45.00/day.
The hotel is quite conveniently located. Either for business or leisure, everything is within the walking distance. The Market shop within the hotel is a great idea for a grab-and-go snack.
The hotel is way too big and way too busy. It felt like constantly being at the Grand Central. There's no glamour about it. The staff seemed inadequately trained with no real interest in assisting guests. A bit disappointing.
Staff was extremely helpful and kind
Very nice hotel, with spacious bedrooms. Friendly staff. Perfectly located to explore Manhattan.
Little cold in the bedroom. Free wifi due to start later in the month of our stay.
Position is wonderful, room was very nice.
Very slow room service.
Convenient if you using the green line subway.
No shower gel provided. No coffee maker or water pot. No free wifi.
Close to everything
the only person that greeted us was the valid parking employees. I grab our luggage and place them on the kart. Once I self check my family a employee approach me asking me why am I using the kart? I stated that I needed to bring my bags in to my room. He told me customers are not allowed to use the karts. I asked him why a you telling at me this. If customers are allowed then how I got it. The shower was clogged. Room was not the same as booking.com pictures. Very disappointed
faster wifi, stuffs not as friendly
The location was very central , the Hotel was very clean
Got 2 tickets for a show thru' the concierge and they charged $199.00 + Tax per ticket when we got to the show they were for sale at $99.00 from the box office????? Try to charge us for drinks that we were supposed to have had in the restaurant/bar when we neither ate or drank on the premises. Doormen suggested we took a stretch limo for a night out at a flat $35.00 for the trip when we got to the destination, give driver $50.00 note and he just took it and give no change, drove off and left us standing dumb founded. Paid $12.00 to have our baggage held on departure day for one hour until we had breakfast, came back in less time and the guy had his hand out again for tip to help us take bags to taxi. (This facility is free in any other hotel we have stayed in.) We have stayed in Hotels all over the World and a very basic thing to have is tea and coffee facilities in the room but not here, they had a very expensive tea/coffee facility in reception, with guess it again, tipping expected.
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