Grand Hyatt San Francisco Union Square    

The hotel is modern and contemporary in it's design and decor. There is a Bart stop only a couple blocks away which was convenient getting to and from the airport. Front desk staff was great.

Though I wasn't around the hotel in the evening, there were annoying teenagers lingering & loitering inside & outside post prom, at 2am when I did get back from drinking. Other than that, I would stay at this hotel again.

Loved the chic, sophisticated feel to the hotel and the rooms were lovely with state of the art technology. The bed was comfortable and the bathroom roomy and well appointed.

Nothing

Location is great. Right where you want to be in San Francisco for a short trip. I had use of the Club Room, which was terrific; wonderfully friendly and a nice place to drop in to get a snack or drink.

Someone had vomited down the hall from where my room was. There was also an empty wine bottle and glass left in the hallway. It stayed there for a couple of hours until I finally called housekeeping and asked them to clean it up. Shouldn't have been necessary.

the facilities were very nice and it's very comfortable.

The room services were taking very long time, and the service was delivered after serveral calls to push through.

Very nice hotel, design modern.

Possibly rooms a bit small.

Location

trash on the streets

Well centered in town, staff and room was clean

Very small restaurant had to wait to get a table for breakfast, breakfast was average

I have always stayed at this hotel everytime I visit San Francisco, and the location is the best !! Nothing beats a hotel with a great location !

I arrived in the evening only to find out that I did not have a room inspite of the fact that I reserved my room over a month ago with a credit card guarantee. How does this happen ? We were therefore placed in another hotel that same evening and it was not a good thing most specially around 11:00 pm at night !!

I love the location. Great for shopping. The bed is extra comfortable especially when you have been shopping all day.

I loved the bed and the view from my room. The room was also very comfortable.

I didn't like the check-in area at all...too space-age. I also wasn't thrilled with the lounge. I've stayed at this hotel in the past and I enjoyed the feel of it before. There was also no robes or slippers in the room, which is very unusual.

View over union square Hotel bar Clean Comfortable Location Gym on 35th

Reception Parking-cost No pool Could hear neighbours coughing in hallway

I am not able to activate my account on their terrible website for the gold passport card even after staying 8 nights. I contacted on the reception twice but of no use.Another thing was that on last day, they tried to charge me for premium internet but then when I insisted that I have not taken that and have not used, they waived off that charge of 44 dollar.

location and gym

chipped furniture but wasn't that big of a deal. just seemed odd when everything else was top notch

Thr room was small but in many ways well designed. In essence it was good value.

The rooms were very high tech. Some of it worked....some did not.

Great location. Very clean, very soft linens, very comfortable beds. Great service. Love the decor.

Nothing. Everything is great.

The hotel was very nice and the staff were extremely helpful. It was very close to my meetings, which made it very convenient

The fan on the air conditioning unit was very loud, so I was not able to sleep very well.

The location of the hotel was perfect and the staff was very cooperative. Likewise, fitness center has good equipments with a nice view over the city.

Great location. Union Square is the heaven for shopping and easy access to almost everywhere around town.

The staff was very professional and friendly. I liked that the hotel was centrally located, right in the middle of Union Square. Great for shopping, dinning, sight seeing.

Location

Room dirty/needs fixing complained they didnt care

Wonderful location and kindness Staff

Detachable shower, modern, excellent bedding

Location

nothing, we got a room at one of the higher floors with a great view

Great location

The free wifi has bad capacity. Not able to use Viber or Skype. Instead GH offers upgrades in the range of 13 to 15 use / day to get "fast" wifi. Amazing policy of a hotel of this standard. You get better connectivity for free (or the price for a coffe) at Starbucks. Not the money but the principle that pisses one off.

Room style & decoration; modern design.

Little to no personalization; perfunctory staff interaction