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Property Highlights

Places of Interest:

Union Square (0.2 miles)
Show map Grand Hyatt San Francisco Union Square

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Newest reviews for Grand Hyatt San Francisco Union Square

  • Anonymous
    August 28, 2014

    Staff was very friendly and helpful, excellent location. We would stay at Hyatt again

    During our stay it was very noisy at night due to construction


  • Enrico
    August 20, 2014

    No shower cabin just a tend! Noise from the street due to poor windows.


  • Peter
      United Kingdom
    August 18, 2014

    Refurbished roooms

    Gym could have been larger


  • Anonymous
      United States of America
    August 10, 2014

    The location and the staff

    Could hear street noise and TV volume was controlled and hard to hear when lying in bed.


  • Mary
    August 8, 2014

    Probably the location.

    Overpriced and not a true grand Hyatt. More of a three star. Very basic facilities and could have been cleaner. A month in the US and one of five hotels we stayed in and our least enjoyable.


  • Anonymous
      United States of America
    August 7, 2014

    Nice facilities and clean room

    Group of older college aged girls and upon check in the staff were extremely unhelpful and quite of our rooms wasn't ready even though we checked in well after check in time and they didn't seem to care......were extremely helpful to everyone else at check in except for our group even though we were still paying guests


  • Kathryn
      United Kingdom
    August 6, 2014

    We came before and had cocktail at the top, we came back because we loved this so much Now sadly no more. Will we return probably not.

    As above no rooftop cocktail bar what a shame we won't return


  • Anonymous
    August 4, 2014

    Location, very good free wifi

    Extremely expensive for the offered quality, no bathtub, no bathrobes, no slippers, bathroom cosmetics not refilled every day


  • Linda
    August 2, 2014

    Free wifi and location



  • Samad
    July 28, 2014

    Great location.

    Extremely NOISY ROOMS! The maif had NO RESPECT for the Privacy tag at the door. They would vacuum the corridor at 8.30am. I reported it and no one cared..they would sorry. I changed room and same thing. I gave up. All the walls are extremely thin. You can hear noise next door, you can hear walking from the room above. It has amazing to see the volume of people stay at this hotel and yet it is the worse room I have stayed in. The bed and pillow was not comfortable. Should take a look at Epiphany Hotel in Palo Alto to see what I mean. Such a great room, no noise, great bed and the pillows was wow!


  • Anonymous
    July 23, 2014

    Great location

    Noise and windy rooms


  • Rolando
    July 22, 2014

    wonderful staff great location great food

    construction noise reception area, staff do not look comfortable


  • Anonymous
      United States of America
    July 19, 2014

    location was excellent; facilities were up to date and beautiful; loved that I could raise and lower the shade from the electronics panel next to the bed!


  • Xin
      United States of America
    July 17, 2014

    It's nice Hotel with great service!


  • Cheryl
      United States of America
    July 6, 2014

    Good locations! Staff are friendly and helpful.

    The room is toooooo small!


  • Brian
      United States of America
    July 4, 2014

    Furnishings were very comfortable. Lots of items available in case you forget things.

    Smell was unpleasant in the third floor lobby areas due to the laundry on the floor. View from 3rd floor was terrible. Doors let lots of noise through from the hall.


  • Leticia
      United States of America
    July 1, 2014

    The only positive of or stay was the location of the hotel. Once we parked around the corner, we didn't have drive

    1. Didn't like the doorsmen. The men were unshaven and looked like they were doing community service. 2. Didnt like the reception desk set up. It was confusing and crowded. 3. The hotel lobby was hot, with ridiculously low seating furniture that was dirty. 4. Didn't like the high price. Room , hotel is not worth the price. 5. Didn't like the lack of toiletries in the room.


  • Ertugrul
    June 30, 2014

    Location is perfect Free wi-fi.

    Terrible check in. We've waited more than a hour to check in. Terrible windows. Room was windy and very noisy. During check out, i was trying to carry my luggages, lots of people saw me but no one helped me!


  • Anonymous
      United States of America
    June 27, 2014

    - location - very conveneint - gym (well stocked with a variety of equipmrnt & great view) - bar good size overall

    - bed was soft and ended up with really wrenched back. not great for the rest of our vacation


  • Anne
      United States of America
    June 26, 2014

    The hotel is in a good area of the city, and right in the shopping district. Cabs, buses, and cable car are easy to access. The hotel staff are really nice. I would stay there again.

    Parking is expensive.


  • Susan
    June 25, 2014

    Staff were very helpful and gracious.


  • Desmond
    June 24, 2014

    i loved my stay

    just one thing i noticed, i thought the windows had smudges on them and thought maybe the maid had overlooked this, but i hate to even mention this as the hotel is fantastic thanks grand hyatt


  • Robin
    June 19, 2014

    The location was just perfect for exploring the area. Plenty of dining options within walking distance.Very clean and up to date.

    I had booked a room with a view of Union Square and was not accommodated, very dissapointed as the price did not change either.


  • Natalie
      United States of America
    June 15, 2014

    Location, amenities, restaurant, staff...all excellent


  • Anonymous
      United States of America
    June 14, 2014

    Location and regency club

    The sway back bed and air conditioning that did not work well when temp reached upper 70s


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