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Newest reviews for Hotel Granduca

  • Adrian
      United Kingdom
    August 26, 2014

    No wifi in the dining area.

    9.6

  • Steve
      United States of America
    July 1, 2014

    Very professional and courteous staff.

    10

  • Kimberly
      United States of America
    June 12, 2014

    I was told that I could arrive at the hotel 1 hour early to decorate my room for approximately 10 family members for my son's grad celebration which would have lasted 2 hrs. When I got there I was told I could only have 3 people in the room at one time. I was then told I could use the library to set up hor d'oeuvres. After approximately 30 mins one of the managers came and rudely told me we would have to remove the hor d'oeuvres, my son's grad cake and leave the library. The average age of my guests were 55 as it was strictly the elders of my family. I called 3 times prior to ensure that I would be able to have this at the location and was told all 3 times it would be fine. The manager was VERY rude however I kept my composure and spoke to her in a very calm manner letting her know she was being rude. This all took place in front of the security guard who she called prior to addressing me and the front desk receptionist. After I left the site to attend my son's graduation 2 hrs later I returned because I forgot an article and there were people taking photos, drinking in the library and it appeared that it was a wedding party. She nearly ruined my son's graduation event had I allowed her antics to take me out of character. I have stayed at the Granduca many many times for leisure as well as referring my clients there to stay while on their international travels. When we have out annual family Polo event, it has been the hotel of choice. However, I will NEVER stay at this establishment again, refer any of my clients or patronize any fundraiser they may be involved with. I will definitely let my associates know how my family was treated by the manager. It's very unfortunate that she obviously judged my book by the color of my skin. It was definitely a racial issue and it will not be overlooked. You will loose far more money than not. Booking.

    6.3

  • Adokiye
      Nigeria
    May 27, 2014

    I loved the decor

    10

  • Virginia
      United States of America
    April 25, 2014

    We loved our stay at Hotel Granduca. It was a peaceful oasis in busy, noisy Houston. Our room was beautiful. The staff was exceptional. Our favorite moments were sitting on the back patio overlooking the beautiful garden and pool. We are planning to spend every stay in Houston at this incredible hotel.

    Our breakfast was very expensive. The first morning it was delicious and prepared beautifully, the second breakfast was not prepared as well and were surprised at the large bill for the two of us.

    10

  • Emad
      Qatar
    April 24, 2014

    As a guest you will be charged for self parking $ 18 a night plus tax

    4.6

  • David
      United Kingdom
    April 9, 2014

    Decor and room were excellent and so were all the facilities and staff.

    Meal in the restaurant was poor we had to send 1 main course back as it was cold; and the replacement came and it was also only warm & not hot so it wasn't eaten. Someone else also complained about the food not being hot.

    9.6

  • Ali
      Saudi Arabia
    April 2, 2014

    The Gym was available 24/7

    Breakfast starts at 6:30. I would like to talk my breakfast at 6 am.

    9.6

  • Cliff
      United States of America
    February 25, 2014

    This is a lovely hotel but overpriced without a special deal, which we had. The drinks in the bar were delicious but overpriced. There was so much problem with our breakfast that we were told we wouldn't be charged for my wife's; but we were.

    Nothing not to like.

    9.6

  • Patrick
      United States of America
    February 19, 2014

    Friendly staff; nice pool; convenient location to the Galleria area. Overall, it is a nice hotel.

    Reservation mix-up resulted in getting a room with 2 beds rather that 1 king bed (poor choice for Valentine's weekend) and didn't receive morning newspaper after I requested it (a minor inconvenience, but unexpected from a highly-rated hotel).

    8.3

  • Derek
      United States of America
    February 4, 2014

    It was very nice I really liked it

    I didn't like that they made a big deal about a couple extra people in the room

    10

  • Raymond
      United Kingdom
    January 1, 2014

    One of the best hotels I've stayed at. Room was really a small apartment; quality was outstanding. Staff first rate - not like some hotels in Houston.

    the cost

    9.2

  • Anonymous
      Australia
    November 5, 2013

    Excellent rooms and service

    In suite dining not so good and bathrooms probably need updating

    9.2

  • Charles
      United States of America
    October 15, 2013

    While I was there I was ironing my shirt to go out and there was something on the iron that transferred to my shirt, I called the front desk, just to get a new iron and they got someone to not only get the stain out but iron the shirt for me.

    10

  • Michael
     
    October 8, 2013

    Great feel to the hotel supported by an amazing staff.

    coffee service dropped off a bit early, but the restaurant is fantastic.

    10

  • Anonymous
      United States of America
    September 10, 2013

    Staff, facility. Car service.

    I requested 2queen beds in room but when I arrived only a king was available .

    10

  • Anonymous
      Brazil
    July 24, 2013

    We liked everything about the hotel, the staff, the atmosphere, the room, the breakfast outdoors and the restaurant. The hotel is impeccable!

    There is nothing to complain about.

    10

  • Anonymous
      Brazil
    July 22, 2013

    The hotel is excellent with an european atmosphere and all the amenities to make our stay very pleasant. The restaurant is also very good. We liked the staff also and the breakfast served outside.

    10

  • Matthew
      United States of America
    July 1, 2013

    The whole experience was positive

    Not much about this place not to like

    10

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