Grosvenor Suites  

Best value hotel in San Francisco.Best location. Friendliest and most helpful staff. Well appointed suite of rooms with magnificent 180 degree view of city skyline and beyond .Impeccable standard of cleanliness . Wonderful housekeeping. Delicious breakfast.

Nothing...and I doubt if anybody could find a fault with this marvellous hotel.

One of 2 elevators was not working. Inconvenient in busy hours.

Room was clean and staff were friendly. Overall it was good value for money and served my needs very well. It was a reasonable walking distant to my conference centre and I enjoyed the daily walk. Lots of places to eat at nearby and lots of shopping.

Staff were wonderful...helpful and informative

We had a lovely bay view room and as it was fleet week this was great. Its also very handy for catching the cable cars. The room was very comfotable and spacious and also good that breakfast was included and we could take it up to the room and enjoy it looking at the super view.

We had a frightening experience which was badly handled.The fire alarm went off early hrs Tues morning we tried to get the desk for advice but no answer. The instructions on the door said in the event of fire, instructions would be given over the speaker. We opened the door onto the landing and could smell smoke so started to run down the stairs. We got from the 18th floor to the 10th then met people coming up who assured us it was ok to go back. We met an elderley man and a young couple with 3 children and we helped them back. There was no anouncement of any kind from any staff and no apology or mention of it when we checked out next morning. We were going to have a word with the manager but as there was a fire officer waiting to see him we didnt, but really feel he needs to know how badly it was handled. Had it been more serious I fear some people may not have made it out.

Nice view from upper floor. Convenient to trolley line. Convenient to shopping. Spacious room. Comfortable beds. Kitchenette handy. Decent complementary breakfast.

Small bathroom.

We wanted to play in Chinatown and the hotel was in walking distance. We had checked out on Saturday but was allowed to leave our car in their garage until we were ready to leave. With parking being at a premium, especially for Chinese New Year, it was greatly appreciated. We stayed on the 14th floor and had a great view. The breakfast was good and the dining room was small but very clean. The kitchenette was well stocked and useable.....even though we didn't need or use it.

The room was adequate. The bathroom was very small. We had two queen beds and the mattresses were fine but we could tell they were old. We were very confused about the parking situation at first. We arrived very late and it didn't help that it was raining and we didn't know where to go. The person at the desk explained that there were 3 parking garages but we had some difficulty understanding him and how to know which garage to park in. Turns out the first garage is an open air garage but with limited parking. The 2nd and 3rd garages are at a lower level and each have small rolling garage doors. This confused us...again probably because of the late hour and the rain. We chose door #2 and found a lot of parking and access to the hotel elevator. The hotel is across the street from the Mark Hopkins and down from the Fairmont..but don't expect the same kind of hotel. If you have low expectations, you will love this hotel.

Had a suite on the 18th floor and the view was great. The space compared to a standard room in Union Square is much, much greater. It was also very quiet although you can still get some street noise even that high. A tv in both the living room and bedroom was nice and cable service is good. Ability to fix simple meals. Reasonable rates. Decent and free WiFi.

If you are on foot, the walk up the hill from Market or Union Square is significant. Doable but if you are towing a heavy overnighter hail a cab. The walk down isn't so bad. The good rate is in part because of their being near the top of Nob Hill. Most all shopping and dinning is down hill.

I liked the location of the hotel as it was close to everything and transportation.

I did not get the room that I thought I was going to get when I booked on line and I thought the bathroom was too small for the type of room we had.

proximity to cable car and sights. Helpful staff when i had queries.comfy beds.

add bread to taost to breakfast menu. Room 1504 bathroom door wouldn't shut or lock properly. Main lamp on off didn't work. rooms too warm.glasses to drink from would be nice.

The roominess of the suites, the friendliness of the staff, particularly the night clerk Ryan who helped with a tricky iPad question. The location couldn't possibly be better for the price

Location was good, Ryan- receptionist excellent.Room size good and everthing in good working order.