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230 North Michigan Avenue, Chicago Loop, Chicago, IL 60601, United States of America – Show map
Excellent location – rated 9.1/10! (score from 156 reviews)
Rated by guests after their stay at Hard Rock Hotel Chicago.
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Hard Rock Hotel Chicago's staff speaks: English
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Fitness Center, Spa, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 60 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
All older children or adults are charged USD 30 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking for more than 9 people, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 156 reviews
Value for money
Show reviews from:
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 1758 reviews Excellent
Located a 5 minute walk from the shops on Magnificent Mile, this unique architectural hotel offers on-site dining options, modern in-room amenities and easy access to popular sites.
Score from 643 reviews Wonderful
This downtown Chicago hotel is next to Millennium Park and 2 blocks from The Art Institute of Chicago. It offers stunning city views, on-site dining and elegant rooms with free Wi-Fi access.
Score from 2902 reviews Good
Featuring a rooftop pool encased by a glass ceiling, Essex Hotel Chicago also includes a terrace with city views and free Wi-Fi access. The hotel is 1 mile from the world famous Chicago Museum Campus....
Score from 50 reviews Very good
Hotel staff was very helpful and friendly
I thought the parking was to high.
Very friendly staff and service.
Location, comfort, clean! Everyone was very accommodating and friendly. I'll go back
The location was great. Close to trains and local atractions. The view from our room in the tower was spectacular.
I didn't feel that for the price paid that the ammenities matched. I didn't like that we needed to be careful not to remove anything from refridgerator or face charges for those items. Wi-Fi was not included. Housekeeping was knocking on the door at 8:15 am which is very early. Just found the hotel room not clean and very noisy.
Location was excellent, paid for upgrade to suite which meant bigger spacious room but did not have kitchenette area. View was excellent as their were windows on 2 sides...corner room. Bar area fair ...nice club feel on Saturdays. Other than that quiet hotel as fair as club scene goes Sunday-Friday.
The suite I paid to upgrade to showed Hard Rock charitable donation on bill at $40 per day instead of showing room upgrade. That's suspicious! To use a microwave in my upgraded suite was $10 to bring it up to the room. No free WiFi. Room for 4 had to ask for more towels to accommodate us which was brought up quickly. After we left tips for housekeeping didn't have to ask for a thing. Front desk staff doesn't seem overly friendly (talkative) which seems unpleasant at times. Con. desk and bell hop were very nice and accommodating... Overall good hotel it's the extras that's missing!
comfort/cleanliness of room (once we were moved from initial room)
Room booked was not room given upon arrival. Room did not have a couch as advertised. Room also had nonworking heat, nonworking TV, nonworking phone and size of room was NOT spacious. Had to go down to front desk then wait a while before front desk staff sent someone up to look into issues. Staff said room heater was broken and remote was broken/TV not working right. Waited some more, then taken to a room with more space, a chair, working heat and working TV/remote. Concierge also not helpful on Thanksgiving with regard to booking circus tickets the next night. Staff booked wrong time and many issues with computer occurred. Had to redo the whole thing ourselves later. Attached restaurant was EXTREMELY expensive for dinner, so didn't even try it. Breakfast was closer to normal in price but only fair in quality.
Stayed two nights. Enjoyed the band in the evening, though I was a bit surprised that neither night the bands performed Rock. Room was nice, appreciated the décor, though the lounge chair was mainly there for looks, not comfort.
Staff took care of things promptly, but there were a series of miscellaneous minor problems: 1) No shampoo 2) TV didn't start properly 3) Shower temperature was inconsistent. 4) Curtain was off the hook so didn't close.
Decor, location, beds.
free wifi needs to be available in the rooms.
-Location -Size of room -Great view -Friendly staff- especially the cleaning staff personnel -Great bed
-Slow slow elevator -Only one working and no explanation
too expensive for such a dated hotel. cost of overnight parking was crazy.
The location couldn't be better and that is certainly reflected in the cost, walking distance from everything in the loop, river north, navy pier. In a room with a view of Michigan Ave looking at Wacker onto the river. The staff was friendly and helpful will all requests.
Average room that does little to jump out and impress you. Minimal space for valet parking, taxi, etc.
This hotel is situated in the heart of everything. It is only 2 blocks away from Millenium Park and Cloud Gate (aka The Bean), 2 blocks away from the Chicago River; shops, restaurants and bars are all around you. We were also in walking distance to Soldier Field for a Chicago Bears game. So much to do in this area that we actually only spent our very last day North of the Chicago River at Navy Pier and the Magnificent Mile.
My upgrade wasn't available upon check in. Even though I was warned that it possibly would not be, I was looking forward to having a room in the tower with a better view of the city. Our room was a Platinum King room and it was huge. It was located on the 3rd floor and had a street view. Our toilet ran in our bathroom. But I was so exhausted every night that it did not keep me up. Not too much to complain about. Had a great time here.
Great location, fabulous building and helpful staff. Free hire of guitar for your room!
The suite has seen better days and the WiFi was very expensive.
I was charged twice for one night stay. You try to contact them and there is no email or anything to get ahold of them and being overseas is harder to contact. The staff was uptight, rude and unhelpful. They looked at you like you were some low class person. Also upon check in they said I had no reservation and said booking.com failed to book my room.
lobby has good decoration. Good location
no minibar no free wifi elevator #2 has problems with certain floors. It's tricky. basic room wihtout design.
Great locaition, super nice staff, clean and comfortable!
too dark, unwelcoming staff, barely talked to customers. the pillows were too soft and the room hot- air conditioning control was not working
Beds really comfortable, bright modern décor. Amazing views form the 21st floor!
"Free" wifi in the lobby isn't tried to charge us $15. Poor for a hotel that aims itself at younger end
Staff (except hotel manager) was extremely friendly. Very willing to assist in anyway possible.
Dirty sheets, expensive parking and poor hospitality from the manager.
décor front desk and concierge staff boutique feel ample sized room
rough towels construction noise (kept us up at night) restaurant (except the excellent Manager)
Bar closed alot... no day activity at all and closed early at night. Weird
Fast check in. Helpful concierge staff. Elevators were fast. Cleaning staff was nice.
The hotel seemed run down. The room required a deep cleaning. Bedding smelled. Shower curtain smelled. Bathroom needed cleaning that regular housecleaning would not have time to preform. Three Stars and that's being generous.
Good location, theme carried through the hotel. Friendly staff, and quiet rooms.
I wasn't very impressed that there wasn't free wifi in the rooms - it's pretty basic in most hotels now, and for the price you would think it would be included!
Centrally located, competent and kind personnel and outstanding concierge named Sheila who made my stay with her perfectly tailored suggestions adapted to my taste
Room was noisy located just above the club area and across from construction site. Staff did not offer an alternative. Probably an isolated problem give room location
We had everything right at our fingertips! As a family with a toddler we needed everything to be nearby. Walgreens is right across the street for baby items. Also the location of the hotel was so convenient. We arrived, valet'd the car for the remainder of our stay, because we knew we could WALK everywhere we planned to go.
Although the staff were helpful, we felt they were too helpful. There was an abundance of staff at every corner. Now the lobby & main floor is not that big, therefore we felt obligated to tip & used their assistance, just like they wanted.