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518 West 27th Street, Chelsea, New York City, NY 10001, United States of America – Show map
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157 verified reviews
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Hotel Americano's staff speaks: French, Spanish, English, German
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Outdoor Pool (seasonal), Terrace, Sun Deck
Food & Drink
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning
Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children or adults stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 2.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 157 reviews
Value for money
Show reviews from:
This designer hotel in the Meatpacking District has rooms with separate sitting areas, with floor-to-ceiling windows offering views of the New York skyline or the Hudson River.
Score from 996 reviews Very good
Completely renovated in June 2012, The Roger is a boutique urban retreat with a landmark location on Manhattan’s Madison Avenue.
Score from 1067 reviews Excellent
In Manhattan’s Greenwich Village, this boutique hotel is a 10-minute walk from the New York University campus and Washington Square Park. Free Wi-Fi and cable TV is included in all rooms.
Score from 1118 reviews Excellent
This boutique hotel is in the center of Manhattan, only a 10-minute walk to Madison Square Garden. The hotel features two on-site restaurants, free Wi-Fi and a 24-hour front desk.
Score from 780 reviews Very good
The rooms are very clean. The Staff is extremly friendly and helpful. A good atmosphere. We loved it.
Excellent staff, very comfortable beds, very clean, very stylish, close to highline, many galleries, 20 min walk to Empire State Building, 10 min to Meatpack District
Roof top and pool were closed, noisy construction site nearby (not to avoid in this area)
The Hotel is on the 'fringe' of everything and is short walking distance from all the main attractions such as chelsea, midtown, High Line and Meatpacking. Its a nice size (i.e. not too big but big enough still to have a buzz around it). My room was fairly sizeable on the top floor of the hotel, very modern contemporary decor (this is a design hotel) and was really well equipped with free wifi, Aesop toiletries, lots of wardrobe space and a nice big comfortable bed! If the weather is bad then you can pretty much stay self contained as the hotel has a great lobby cafe and bar and the ground floor restaurant offers some fab food at reasonable prices. While I didn't have one the room service Bento boxes look great value for money. The Staff are very friendly, polite and courteous. Overall I can only recommend.
Little bit disappointed the rooftop bar and pool were closed for maintenance works and I wasn't told in advance, but apart from that I can't think of any real negatives.
A modern and very comfy hotel, excellent beds and pillows. Quiet rooms which made for a good night's sleep. The location right next to the Highline is great, just a ten minute stroll to Chelsea market for your breakfast, and easy walking distance to many of the attractions. Great Cocktails.
Room was small; permanent strong smell of cat urine (I suspect that this place was abandoned for years and that the floors were not properly treated to remove the urine smell soaked into the concrete); Loud parties booked in basement and on rooftop so that you can't get any restu during the day or at night. Hotel offered earpluggs but you just couldn't filter out the bass coming from both ends, thudding along the walls and concrete floors. The entire building carries the sound because there is no isolation between floors or walls. Again, cheap facelift not a quality renovation.
location, staff, bar on the roof, the view towards uptown,
poor lighting for the bathroom mirror, super small wash basin completely blocked with the tap...actually it is a joke, no design/no function :)) if you change these 2 minor details you have an amazing hotel. Ok, i guess it is difficult to make the wash basin smaller, but can you consider to use an equally mini size tap?
Impeccable customer service. Awesome staff. Absolutely everything was offered to us at the level one would expect after paying a premium for their stay. Pleasantly surprised with the overall experience.
the overall design and amenities, I wish I used it a little more
the shower curtain was a little too small that the bathroom got wet. also the sink was difficult to wash my face because the ledge above it was there. Design wise it looks good but I think it could have worked a little better functionally
1. The rooftop bar, which is the primary allure of this hotel, was closed for a private event. I have since learned that it is regularly closed for private events. This is unacceptable, especially for guests of the hotel. 2. The bed was ridiculously uncomfortable. Actually, it was only an old, worn mattress on the floor. 3. The room had only 2 small windows, with no view, and thus very little natural light. 4. The main wall of the room, between the 2 windows, was like some unfinished plasterboard, cut out like a large door, with a hole where a doorknob would go, but awful looking.
Design, comfortability, friendly staff and food.
Rate is lil bit high. No breakfast included. They ruined my suit when I left it on store for few hours after I checked out, I have not complained about it yet but I will send to the manager, it was awful and unprofessional at all.
Design. Location. Housekeeping staff were caring and efficient. Pool and the view.
Pool staff - inattentive and a touch too much attitude. Queen rooms are quite small, book a king if you can.
Cleanliness Friendly/helpful staff Funky rooms
Everything was fantastic
Booking.com is the leading interface today for booking a trip. The other thing I liked is that I only had to stay one night.
For the price, the room was too small, the decor, fixtures and amenities were all very cheap in look and feel. The room is not practical for true overnight guests. By true, I mean actual hotel guests staying in the City; it is quite suitable for the hourly crowd that filters in from Scores (a large and loud strip club across the street). By practical I mean having any type of table top, shelving or seating to make the use of the room both comfortable and efficient for your stay. Good luck getting ready because the bathroom is as small as a portapotty and there is hardly a spot to rest your toothbrush. While beauty and taste are subjective, service shouldn't be and there simply wasn't the faintest sign of hospitality in the wannabe hip Chelsea hotel. As a former hospitality executive myself, I would send an army of guest service trainers to shape up this sorry excuse for a hotel. It is more like a hostel with hip music, rude hipster employees and dark lighting to hide the economical design choices. No, I am not an old bitter man. I live in Williamsburg Brooklyn, work at a leading creative agency and would be considered the ideal demographic for this shameful excuse of an upscale attempt at being a trendy hotel. For the money, stay somewhere else! Heck, there are plenty of other great neighborhoods. Uber to Chelsea (if you need/want to be there) is $15/20 from most places one would stay as another option.
The bed design is very poor, it is very dangerous especially at night to step off the platform. I almost fell on the concrete floor because it was not lit. I would suggest for them to use some kind of light to illuminate the gap between the platform and the floor
The Staff were very helpful, cheerful and dealt with any requests very quickly. The coffee was Great (An Americano) Will definitely stay here again when in NYC.
The Elevator could have done with a Vaccume, and the Aircon. wasn't switched on in the hallways leading to the rooms so you walked out of the Elevator into a very hot corridor- Maybe they had issues at the time of our stay. The pool upstairs was very dirty, with a sludge of sunscreen lotion and hair floating onto..so we just didn't go up there. In saying that, our room was very clean and we loved having the use of the Aesop Products.
Modern, trendy, great location and friendly staff. The concept of the hotel is amazing and the rooms are excellent. If you decide to go to the rooftop, you won't regret it.
The carpet on each floor is stained and dirty. It cheapens the hotels look. The airplay sometimes worked.
It is close to Chelsea piers
Bed was on the floor. Room was in front of hotel, there was not enough sound proofing to prevent outside noise
Toiletries were nice and there was a good number of towels in the bathroom. Relatively friendly staff.
Cramped hallway - and therefore you can easily hear doors closing and shutting. Not helpful for someone really looking to get sleep. Very awkward location in a fairly desolate street for Manhattan; there were limited eateries withing immediate walking distance and there were numerous homeless people and beggars around. Internet at certain times was slow.
The hotel is quite clean, new, and well located in NY. A great value.
The hotel is quite trendy, which is cool, but the location is just a bit "off." Definitely would recommend to trendies, but small rooms and minimalist deco, with active night life would not allow me to recommend for families.
location in the middle of Chelsea
location a long trek from the subway or PATH, no desk chair and no tissues in the room!
Can't fault the hotel. Great location, fantastic staff, rooms spotless, rooftop bar amazing, food spectacular. Only problem was that I didn't have more time there. Will definitely be starting there again.
Such an easy and natural place to base oneself in the city for a short trip. Could not have been more convenient. Fantastic for a solo traveler. Good dining/drinking/working spaces on ground floor and roof terrace.
Minor difficulties connecting to web.
location was good
pool not larger than a bath - cannot be called pool !! - pool lounge used by a lot of young people not hotel's customers and making a lot of noise until late - I informed the hotel we were celebrating our 20th wedding anniversary and nothing particular has been organised or offered to celebrate not even a bottle of water! would not recommend too expensive for what it is - on the top a lot of work is taking place close to the hotel so impossible to rest after 07.00 am.
Some employs and the wi-fi
Sme employs, noisy day and night, more a bar and a restaurante than a hotel, bed on the floor, swiming pool in the middle of the restaurant, and I asked to wake me up and they didn't
Great location for high line! Very friendly staff. Nice room. Great roof top restaurant! I will stay here again.
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