I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes.