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Newest reviews for Hawaii Prince Hotel Waikiki

  • Karen
      Australia
    September 17, 2014

    Loved the location, away from the crowds but an easy 12 min walk to waikiki. We loved the pool area, the lounges were lovely. The rooms were spacious, Beds were very comfortable, the view was superb and the bathroom huge. Loved that it was a 5 min walk to Ala Moana. We went after the sun was down so we didn't waste our days. The doormen were incredibly friendly and helpful. The coffee was great downstairs.

    For us the hotel lacked the welcoming hawaiian spirit we loved so much on our previous visit. The seats in the lobby were stained and definitely not where I'd choose to sit. It could have been a hotel anywhere in the world.. No ambiance at all. The people in the hotel were not exactly full of warmth and although efficient it was clinical. The feather pillows were horrendous, and even though we asked for other toes of pillows these were flat & lumpy and delivered to us in ripped pillowcases. I also don't understand why the quilts were feather, they were very hot. Our maids were touch and go, we had to swap rooms due to a neighbour filling our room with cigarette smoke( it's a smoke free hotel), they were very quick to react and fabulous help. The courtesy bus is great to leave from the hotel but we waited on 3 separate occasions for a lift home & it never showed. As were several other guests. We didn't hate the hotel, we just didn't love it as much as our previous hotels in Waikiki. I think with a few new lounges, more approachable staff and attention to detail it would be easy to accomplish the Aloha spirit.

    7.1

  • Mike
      Australia
    September 13, 2014

    Proximity to Ala Moana. Great value for money and lovely views from upper floors. Very clean. Nice amenities in bathroom. Comfortable bed. Away from Waikiki crowds.

    Nothing.

    10

  • Donna
      Australia
    August 30, 2014

    close to big shopping centre and food places, shuttle into wakakii beach,bus outside .great room with beautiful view,quiet hotel ,good pool area

    long way out from wakakii beach ,expensive parking,drinks expensive

    7.9

  • Daniel
      Costa Rica
    August 26, 2014

    Spectacular View right on top of Honolulu Harbor, excellent location to get around Oahu

    Rooms were dated, needs some updating

    7.9

  • Donald
      United States of America
    August 16, 2014

    Great rooms in the two bedroom suite. Great view of the Harbor. Easy drive from the airport. Friendly service.

    Some confusion and parking the last night we were there. The lot sign said it was full and directed us elsewhere. as it turned out, it was still open for guests, so we had to pay for parking and walking that was not necessary.

    10

  • Kris
      Australia
    August 13, 2014

    Francis the assistant manager was very helpful and tried his best to improve a bad situation.

    The condition of the property is shabby. Lobby is ok but both of the rooms I was in were tired and in need of an update. They accidentally assigned my room to someone else after I was already in it and a strange man walked in on me. Room service warned me that it might take 45 minutes to get two beers up to me room. Claire at the front desk was rude and showed no Aloha at all!

    5

  • Larry
      United States of America
    July 27, 2014

    I requested a queen bed but two twins were in the room

    7.5

  • Peter
      Australia
    July 20, 2014

    Concierge very helpful. Liked the view Trip organiser (Patricia) very good and helpful. Rooms were nice and spacious.

    Front desk staff unhelpful. No free Wi fi. Room smelt musty.

    7.5

  • Kevin
      New Zealand
    June 17, 2014

    A nice view over the marina. Large lobby with fast lifts. Large room, comfortable and clean.

    It was nothing startling to attract the big dollars, so I ranked value for money as "poor".

    8.3

  • Brendan
      United Kingdom
    May 5, 2014

    Easy to find from the airport. Spacious rooms with smashing view over marina and ocean. Easy walking distance to main Waikiki strip and felt very safe even late at night, although there were sufficient restaurants and bars close by.

    The bar closed at 10.00p.m, due to local licencing laws; so not the hotel's fault. That I couldn't have stayed longer!

    9.2

  • Douglas
      Australia
    May 5, 2014

    Some staff (especially at nite duty) need proper training(information supplied are not correct) also, for this room price WiFi should be covered.

    8.3

  • Florde
      United States of America
    April 23, 2014

    Location

    No free wi-fi

    7.5

  • Maria
      Philippines
    April 16, 2014

    The location was perfect, very close to Ala Moana Mall and the view from our window which is the marina, was very nice. The staff were very helpful and the room was clean.

    There was no free internet in the room. The wallpaper needs to be changed as some parts were peeling off. There is no garden.

    7.9

  • Emiko
      Japan
    April 9, 2014

    It's close to both shopping mall and park&beach. I like L'Occitane's shampoo. That's why I stay here more than 10times.

    Water pressure of shower was a bit low.

    8.3

  • Mika
      United States of America
    April 8, 2014

    Overall we liked the hotel very much.

    No private beach. Not many restaurants or shopping places at the hotel.

    7.1

  • Jiaqi
      China
    April 5, 2014

    Wifi not free

    8.8

  • Arndt
      Canada
    March 24, 2014

    Rooms are 'roomy'; location is fine for Ala Moana (beach and shopping center), and it is not really part of Waikiki, which we rather prefer.

    Had a windy day, and the elevators located on the outside of the two buildings (3 each) can start to shake. This was the case for the Diamond Head Tower, and when we wanted to descend from the 17th floor for breakfast, the elevators were not functioning. Phone calls to the operator, after many, many rings got a "Oh really? I didn't know that." response. The phone before the elevators just rang forever with no one answering. We finally walked down the emergency exit stairs to the parking garage, a kind of scary experience. We were 30 minutes late for a breakfast appointment. We were later told that we should have just used the service elevator (not an outside one); telephone operators should be able to give this instruction to guests immediately!

    7.9

  • Lucille
      United States of America
    March 23, 2014

    The view of the marina and ocean was wonderful!

    They were working on the elevators during our stay which made them very slow.

    7.5

  • Aaron
      United States of America
    March 17, 2014

    Good location for the price. We didn't spend a lot of time at Waikiki so we didn't need to be on the beach. Nice quality hotel and grounds.

    7.5

  • Kaz
      Canada
    February 25, 2014

    View / Restaurant

    Fitness Jym / Front door, not auto

    6.7

  • Jefferson
      United States of America
    February 10, 2014

    The bell men. Reception girls

    10

  • Q
      United States of America
    January 20, 2014

    Big bathroom.Clean room.You can lie on the bed and watch the sunset from the pacific ocean

    It is not in the middle of the waikiki beach

    9.2

  • Danny
      United Kingdom
    January 15, 2014

    Stunning hotel, had an amazing honeymoon. Lovely decent size rooms, very friendly staff, free shuttle to Waikiki was perfect although we walked during the day which took no longer than 15mins.

    Nothing to not like, the rooms do not have balconies but I guess that is reflected in the cost c x

    9.2

  • Barbara
      United States of America
    January 14, 2014

    We loved the wonderful view of the Marina and the ocean. We also enjoyed the seafood buffet, everything was very fresh and tasty. We would definitely come again when we come back to Hawaii .

    We really needed more handicap facilities such as grab bars in the bathroom and shower.

    8.8

  • Carol
      United Kingdom
    January 3, 2014

    Convenient for both airport and cruise port, both being within a 15/20 minute car journey. Quick check-in and friendly helpful staff. Amazing waterfront location and as we were allocated a room on the 28th floor we enjoyed amazing views out to sea and along the coast towards Pearl Harbour. Was also within easy walking distance of shopping mall and Waikiki beach. Room allocated was 2804, which was opposite elevators, but noise wasn't an issue as room was huge and had entrance corridor, plus louvered doors that closed the bedroom area off from entrance door. Amazing bathroom with separate shower, bath and a toilet enclosed in its own area portioned off for privacy with a frosted glass door.

    Slow to arrive elevators, although notice was posted advising these were being upgraded.

    7.9

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