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Hawthorn Suites by Wyndham San Antonio NE
13101 East Loop 1604 North, San Antonio, TX 78233 – Show map
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6 Reasons to Choose Hawthorn Suites by Wyndham San Antonio NE
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169 verified reviews
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Hawthorn Suites by Wyndham San Antonio NE's staff speak: English
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Free! WiFi is available in the hotel rooms and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Laundry, Business Center, Fax/Photocopying
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
Extra beds are not available.
Free! One child under 4 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hawthorn Suites by Wyndham San Antonio NE accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note: the fitness center is closed for renovations. The Wi-Fi is also being upgraded, so it may run slower than usual at times.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 169 reviews
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A very nice stay. Beds were extremely comfortable. Breakfast was delicious. The staff was really friendly.
The second night of my stay there were kids in the pool until 3am. I was having a hard time getting sleep with all the rowdy noises. Also, all the staff were not on the same page. I talked to 3 different people and they all told me different times I can check out.
Room had living area and separate bed rooms, full kitchen was nice. Staff was friendly and helpful. Good location...only about 15 minutes to down town.
There was a kitchen with dishes, but no pots or pans or anything to cook with. Pool not very clean. Rooms were nice, but furniture outdated and carpet really bad.
No Internet connection the entire time, they never came to clean the room, there were nats everywhere in the kitchen and bedroom it was just horrible
The size of the rooms and comfort
The pool was broken
Initial service, room wasn't ready. Room wasn't that clean, carpet was super dirty.
This place had an apartment like feel with full size fridge and stove and balcony. Bed was comfortable.
When I arrived at 2 am I was given a room that had not been cleaned so they had to assign me to another. The rooms do not have microwaves. Parking is limited at least getting one remotely near your room.
We really enjoyed the location of our hotel everything very easy to get to,front desk staff very pleasant and helpful
The fact that our room was not ready when we arrived and the housekeeping supervisor has a bad attitude,the handicap accessiable room we were in the carpet in the bedroom stayed soaked our entire stay and as large of a hotel they should have more than one handicap parking space I had to unload my wheelchair bound husband on the side walk before I could park very unhappy about that
Unit was older but very large and clean.
Area hotel was in did not appear safe. Nothing happened while there, we were just uncomfortable with surrounding area. Had to keep checking on car overnight.
This property was very nice and I will definitely stay again. Hopefully soon!! Nice kitchen area and all!! Highly recommended.
Sofa bed mattress needed much attention.
Room was in good condition. Staff was friendly and helpful.
Gym facilities were not available, as advertised. Plaque in room said check-out was noon, however, we received a call at noon saying that check-out was 11 am.
Dirty and poor service
Great value for the facility type, quiet, really nice staff. Breakfast was well prepared and the staff worked hard until close to make sure everything was available. Great having a full kitchen and separate room from living area. Close to Randolph AFB, a big HEB grocery store and lots of restaurants. Downtown is only a short 15 min. drive so you get the fun without the riverwalk hassle!
Needs some minor restoration. Really could use a good mopping and carpet cleaning. Kitchen sink needed some baking soda to handle minor odor. Need to get Time Warner Cable to do their job and fix cable lines which dropped out often. NONE of these things are deal breakers however. Just a bit of a touch up and this is a great place!
It was pretty on the outside, It was arranged like a one bedroom apartment and looked like apartments. The grounds were nice.
My first impression of the lady who worked at the desk from 7 am to 3 pm was very rude and not helpful. I wasn't aware that check in was 4 pm. I had an appt at 4 pm and asked if I could check in at 3 pm. She absolutely wouldn't allow it. I knew they had to have at least one room. The breakfast was not that good, my room was filthy. I wiped the kitchen counter because I had spilled water on it and it was so dirty! GROSS! There was a stain on the carpet in front of the bed where you get in and out of the bed, it was a large yellow stain, either vommit or food. The couch had stains on it. Then at 3 am people were making a lot of noise in the court yard and woke me up. Too noisy. Then I received a call from the front desk telling me that check out was 11 am when on my Booking.com reservation it said noon. The lady was rude about it. I was going to check out anyways. Terrible experience and no flexibility to help the customer at all. The next shift was nicer and the older lady at 7 am was nicer. Super dissappointed with my experience. I won't stay there again. Trying to get to the hotel and going South was a hassle, had to find turn arounds.
Very quiet, and apt looking complex, comfortable. Huge area. Worth the money
Floors weren't so clean, there was hair and carpets were dirty
Front desk was rude
The size and comfort of the rooms were great The location was perfect. The breakfast was nice. I would recommend the hotel to friends.
The pool was not working. We had water leaking in the closet and the smell was horrible. The repairman did not fix it until the day we were checking out.
The breakfast area was a little small and should be extended to longer than 7 to 9.
coffee pot could have been full size.
It was like staying in an apartment.
We left for what we were doing that day late. Housekeeping knocked on our door and we told them we were still there. A bit later we left. When we came back that evening housekeeping had not been there. I have never stayed in a motel that didn't clean my room so I will not be staying there again and I will not recommend your motel to friends.
The suite was spacious, clean, & comfortable. I will definitely stay there the next time I'm visiting the area.
Pool was out of service & being repaired, but hopefully, will be nice once it is completed. Finding our room when we arrived at night was a challenge. Room numbers need to be displayed where they can be easily seen any time. No major issues...this is a nice facility & recommend it highly.
Needs to be updated!
I liked that I had a full kitchen and living areas. The only complain i would have is that the unit above mine had squeaking floors and I heard the the bed moving rapidly just above me. Otherwise it was a good stay
Units on the 2nd fl have squeaky floors
The apartment type accomodations
The pool was broken. I didn t feel safe. It seemed like there were people living living there
two rooms breakfast
unable to use pool and gym
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