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Score from 1115 reviews Good 7.5/10

Newest reviews for Hawthorn Suites Orlando

  • Anonymous
      United States of America
    August 31, 2014

    The hotel

    dirty pool area

    9.2

  • Olonade
      Nigeria
    August 30, 2014

    The staff are very friendly and helpful. The one bedroom suite is spacious and clean. The bed is comfortable. We loved our stay at the hotel. We like everything about the hotel..... We would go back to the hotel pretty soon.

    10

  • Joanne
      United States of America
    August 27, 2014

    The location is excellent if you want lots of room for a family. Very close to Disney about 15 min.

    9.2

  • Debbie
      United States of America
    August 26, 2014

    The pool was nice and the room a/c was cold.

    The cable was not hooked up in our room, the ice maker was broken and the carpet and walls were dingy. Our room had a very moldy smell in our room too.

    4.2

  • Anne
      United States of America
    August 21, 2014

    Everything very nice!

    9.6

  • Anonymous
      United States of America
    August 17, 2014

    The complimentary breakfast was nice. Children enjoyed playing video games via wi-fi.

    The freezer dethawed, leaked out of the fridge & soaked the carpet. Toilet wouldn't quit running, had to shut off via value behind the bowl. Wished we could've checked in before 4 pm.

    7.9

  • Andreina
      United States of America
    August 16, 2014

    It was Ok if you want to not spend much money only for sleeping, the breakfast is inluded in the rates and have options for everyone, we really like the location, the staff treated very kindly, it also have a little business center that you can use without any cost, I need to print some tickets and used that facilitie.

    There was some smell of humidity in the room and the way from our building to the pool needs some maintenance.

    8.3

  • Anna
      United Kingdom
    August 12, 2014

    Lovely hotel great location would recommend to family and friends.Staff very friendly

    10

  • Anonymous
      Jamaica
    August 11, 2014

    proximity to OCC

    7.5

  • Anonymous
      United States of America
    August 10, 2014

    The bed was comfy

    The hotel room was dirty. It smelled really bad. The air conditioner was not working in one of the room. The water was cut off and we had to wait over an hour and when it finally came back on it was brown. So we went and bought our own water and food. The breakfast was nasty. Totally frozen. Flies everywhere. Thank goodness we were only at the hotel to sleep and get showers.

    3.8

  • Brandon
      United States of America
    August 7, 2014

    clean rooms, nice view of pool, good staff, good food

    bathroom tub leaked all night, pull out couch was old

    6.3

  • Luciano
      United States of America
    August 7, 2014

    Did not like anything. The room had wter leaks everywhere...mold on carpet in vanity area...the maid service never showed up we had to call to get service ech day there....

    Everything smelled like mold mildew...we bought Lysol to combat the smell. Linens were never changed...restroom towels had to be requested. The pool and hot tub were dirty and broken, the bed was suken in..it was a horrible stay.We spke with the maintenance and service managers who offered nothing but apologies and excuses. This is our second booking thrpugh Bookings.com and definitely our last. They apparently do not vet the hotels properly and misrepresent to the max. They added fees upon arrival and charged the full amount of the stay to prevent unhappy guests from leaving. The whole experience left us with a feeling of being scammed!

    3.8

  • Anonymous
      United States of America
    August 5, 2014

    Service Cleaning Toilet overflow A/c not working No towels for pool No towels in room during day time

    5

  • John
      United Kingdom
    August 5, 2014

    Stayed two nights in holiday before moving on found everything to be quite good ,nice pool with bar and plenty of chairs.

    7.9

  • Victor
      Puerto Rico
    August 4, 2014

    nice plce

    location is not near main ibternational drive and the water smel bad

    7.1

  • Maria
      United States of America
    August 3, 2014

    We stayed here and had a great time. I had 4 teenagers with me and they enjoyed the pool, hot tuband other areas of the hotel. We went to the parks in Orlando Fl and when we got back to our rooms they smelled good and they were clean. We slept peacefully and had good breakfast too. Defenetly enjoyed Hawthorn..

    10

  • Lisa
      United Kingdom
    July 31, 2014

    Our primary purpose was an affordable hotel for one night for our family of 2 adults and four children prior to our visit to Discovery Cove. This hotel suited that perfectly, we had two adjoining rooms - one with two double beds and one with one double bed, admitting and dining area and kitchenette. Two bathrooms was a bonus. It was clean, tidy and comfortable and only five minutes away from where we needed to be. Very affordable.

    8.3

  • Michelle
      United States of America
    July 30, 2014

    .....Probably just the location.

    I DID NOT like the customer service. Upon check in there was a gentleman there (only one person. Checking in people-horrible long wait) he was not friendly by any means ... I had asked a few questions in regards to the price and stuff... He was very short and rude. I needed a crib -which they had a pack n play -which was filthy!!!! I had to ask for a sheet -which was dangerous in my eyes because it was not a pack and play sheet and was a full sheet. -when we got in the room it looked nothing like the pictures. Needs to be updated bathrooms were gross possibly mildew ? My family -traveling with 3 kids 7months,2 yrs, 7 yrs -and I arrived back to the hotel around 11 pm after going to Old Town and there were a group of teens I believed to be smoking right near the door .We were disgusted. I definitely do not recommend this for a family or even for leisure.

    3.8

  • Emily
      United States of America
    July 27, 2014

    I liked the fact that breakfast was included. I also found the beds to be comfortable and it was nice to have a mini refrigerator and microwave.

    There was a smell of smoke (although it is a non smoking hotel) and having the shower/bathtub and toilet separate from the vanity/sink area would have helped in letting 2 people get ready at the same time.

    6.3

  • William
      United States of America
    July 27, 2014

    Located closed to all the attractions. Staff were friendly and helpful.

    Internet was spotty at best. Frustrating trying to get online while at hotel.

    9.2

  • Humberto
      United States of America
    July 27, 2014

    The location was very good and the rooms were spacious and breakfast was good.

    The staff was rude especially Jeyson and the ac never worked. Very low staffing. Mid summer in Orlando should have more then 1 front desk employee.

    5.4

  • Luis
      United States of America
    July 24, 2014

    Comfy and Clean Good amount of beds and they were comfy! Kitchenette was execllent

    TV's are a bit dated Breakfast uses powdered eggs....

    8.3

  • Vasyl
      United States of America
    July 23, 2014

    Over all it was good

    There was some rust on the door in bathrooms that are a part of the door. Other little that are fixable but not fixed.

    6.7

  • Bill
      United States of America
    July 20, 2014

    The location is ideal, SeaWorld and Aquatica right next door as is I-4 and International Drive. Pool was excellent.

    Old hotel needing major upgrades, had the 1 bedroom and the only ac was in living room with a fan/vent in wall to bedroom to bring cool air in there never saw that before. No bedding for sleeper sofa had to go to front desk to get it at 10pm was only 1 person at desk and he couldn't leave. Dead roach in hallway next to office was there 2 days kids noticed.

    5

  • Anonymous
      United States of America
    July 19, 2014

    Bathroom was dirty. Room smelled funny. Old decor. Needs updated. Didn't know it was privately owned before I booked.

    5

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