Hawthorn Suites by Wyndham Universal Orlando, a Sky Hotel & Resort

The cleanliness of the hotel & rooms, the breakfast was nice and the pool area. The location of the hotel is really close to everything.

What I did not like about the room, is when u walked in, the room had a little smell of mildew. But other than that everything else was great.

Large rooms with enough space

The bar closed at 9pm and the breakfast was very poor

cleaner,breakfast

decoration of rooms

Location was great. Comfort was awesome, Services were wonderful.

We did not get a wake up call on the day of our departure. We had asked the night before, but in some confusion, it was not written down. Thank goodness we woke up at 4 am, and were able to catch our flight.

It was value for money, excellent location and excellent customer service.

Room - spacious and comfortable

Breakfast - poor

It's in Orlando!

The front desk staff were not polite. Room service did not take care of belongings - we left the do not disturb sign on the door last 2 days to prevent them from entering!

The hotel staff was very kind and supportive, the breakfast and the cocktail were great.

It was very conveniently and centrally situated, just off I-4. Very near to Disney, Universal and all other attractions/parks and a short walk to the trolley stop on International Drive. Lots of car parking. A good business center which did not charge for printing airline boarding passes, although on our visit the printer was out of ink! Excellent high speed WiFi internet in rooms.

Nothing at all for the type of hotel (suites) it was.

Great Location. International Drive is 5 minute by walk. Lynx 42 bus stop is at the corner which means airport transportation is easy. Staff was excellent. They are very kind and helpful. Hotel is clean.

Breakfast is almost same everyday. There is meat by some people (like me) may prefer eating fruit. Please take a waffle machine. It would be great. Most people like waffle at breakfast.

Our suite had everything we needed, was comfortable and clean and the included breakfasts and Happy Hour was a plus.

The breakfast area was a little crowded at times, and the slight lack of choice over a week was a bit of a disappointment - but not a showstopper.

The location was close to the attractions we wanted to visit. The rooms were a reasonable size and sufficient for 4 people (2 adults and 2 children), cleaned regularly. The free breakfast was 'ok' though little variety. Toast, bagels, egg and/or sausage were the daily choice with fruit juice and/or coffee/tea. Free wi-fi internet good.

Apart from the small pool there was little to do at this hotel from a family point of view. The receptionist on arrival was rude and did not create a good first impression however the staff spoken to in relation to later issues were less rude yet just about functional and not what could be described as 'friendly'. The condition of the rooms was average, plug sockets not fixed to the wall correctly and internal door locks that did not work correctly.