Herbert Hotel    

In the center of Union Square next to all of the stores.

Staff was rude. Not very helpful. No A/C in rooms.

Immediately when I entered the room, it smelled very strongly like chemicals (wet paint) and the staff person refused to give me another room when I complained. She did care that I was pregnant and uncomfortable. The next day we switched room, however even though we had the window open, the night my husband and I spent in the room with the bad smell was the worse night we have ever spent in a hotel. Although I stayed at the hotel for 3 days and I left a compliant with a manger about this, I never heard back.

Location

Nowhere to hang clothes. Just a bed and a TV in the room.

The decor was wonderful, staff courteous and excellent and helpful. The initial room I was put in was dusty and had no ac. they moved me to room 700 that had all the features I liked. Trom was col and elegant I have recommend it to my colleagues.. DO NOT INCREASE THE PRICE IT FILLS A NICE

The dusty room i Was first ut with no ac

The location was very convenient to the conference hotels. This is a big plus, because the large nearby hotels are much more expensive. There are many places to eat nearby from more expensive restaurants and cafes to two Subway, and three Starbucks. The internet worked well. There is a corner grocery not far away. The walls and halls on floors 2 and 7 were freshly painted white. I am not sure whether the rest of the floors have been finished because we went down to the basement with a workman and saw lots of tools, paint buckets, etc.

Apparently, not all renovation has been completed. The lobby area, where the check-in is, had no seating. When I asked, the counter person said there were two couches on order. Also, the fact that there was absolutely no drawer or shelf space in the room for one's clothes, and no desk or equivalent where one could put one's computer, was a drawback.

Walking distance to shopping plaza/restaurants.

Shared restroom/ shower. No ice machine. Front desk person was no where to be found at check in... Door is locked w/ no sign saying on lunch/dinner break.

Great location near the convention center and Grant square. Got alot for the cost. Not necessarily a high end hotel but very clean and the staff were very kind helpful and courteous. Beds were very comfortable. Definitely would stay there again.

If you want a high end hotel then this one is not for you.

Location, staff excellent

Very good location. Clean. Good design.

Too expensive the share restroom room. Just one shower and one bathroom to share.

The hotel was centrally located in Union Square, with good value compared to nearby offerings. The room was very clean.

There was no luggage rack or bench to put a suitcase on. We were digging through our suitcases on the floor or hoisting them onto the bed whenever we needed anything.

Loved the simple and classy loft-style design of the hotel. Junior suite with private bathroom was comfortable and clean. Location was central and convenient. Staff were polite, knowledgeable and helpful.

Booking.com website stated clearly that free public parking was available for this hotel, but there was not. The only parking option was the multistorey at Ellis and O'Farrell which cost $51 per day. Staff at the hotel suggested two alternative multistorey lots but they were the same price. This substantially increased the overall cost of staying at the Herbert Hotel, and had I known this, I'd have looked to stay elsewhere. This additional daily charge drastically reduced the value for money of the Herbert Hotel. The wifi was often unreliable. The bath was rather stained, which unfortunately made it look dirty even though it was clean.

I stayed at a hotel in Chicago the night before I stayed at the Herbert. I payed roughly the same price for the two and when I stayed in Chicago I had a suite with an office and separate bedroom and huge bathroom. When I stayed at the Herbert I had a tiny room with a bathroom in the hallway. The door separating my room from another was made of paper and I could hear every word they said. I was awakened several times by the sound of a street trolley's bells. The Herbert Hotel is the noisiest rip off I have ever given money to and I will never stay there again.

Staff friendly, location, informal front desk

Poor room decor

Location, able to go in and out

Shower did not work.

The room (Queen Bed) we had on the fourth floor had recently been renovated and was lovely, and had double glazing on the front roadside windows.Couldn't be more central for shoppers. Discount on our charges for disruptions.Breakfast / lunch / dinners only 2-3 doors away

The entrance area was being renovated and the next door building was being worked on. (Early morning disruptions)

Modern rooms without wood flooring and white chattels and the most heavenly comfortable beds. Great location on the doorstep of Powell and union square.

Hotel is currently renovating and dusty/chalky in reception, which can't be helped, felt a little bit of this in my lungs and nostrils even in my room, which was slightly unpleasant, but is not really an ongoing negative just unfortunate timing for us.

Location, room and view onto union square

Noise from the road, not double glazed so would recommend ear plugs

great location, halfway between powell street station and union square

It looked like a haunted place with warning of ripped off walls and floors . No staff at front desk lot of noice whole night

The staff was amazing. The building was under renovation, but the room was still cozy and the closet was huge. The location was AMAZING. I'm definitely staying here again.

Taking a shower at the end of the hall, like a college dorm. Maybe there are rooms available with in-room bathrooms, but I didn't get one. I'll make sure to get one next time.

Excellent well located Room very clean Fair rate

Noisy At this time is being remodeled so it smell fresh painting Front Desk people are really unfriendly even a little rude

location

Location, right by the shops and cable car.

Noise level, reception staff (except one), lack of wifi in rooms

good room size lovely bathroom location to maceys and cable cars very clean

only 1 chair in room. staff only returned greetings if I first said hello or good day.

The location

No internet other than the second floor, under construction and I wasnt notified, front desk does not pick up the phone when I called from the room or my cell phone. I would have to walk down the 6 floors just to talk to them. The tv is nice but the remote didnt work and your channel selection is terrible. I would not recommend this hotel until it is finished