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Newest reviews for Park Lane Hotel

  • Alan
      United States of America
    September 14, 2014

    Location, cocktail hour

    Shower water pressure was no good

    7.9

  • Christopher
      United States of America
    September 14, 2014

    Incredible city views, very responsive staff

    Hidden costs not explained earlier, overpriced WiFi

    8.8

  • Dennis
      United States of America
    September 14, 2014

    Shower head was very, very weak.

    7.5

  • Anonymous
      Saudi Arabia
    September 12, 2014

    Location is very good in middle of manhattan

    There is no refrigerator and microwave in the room

    9.6

  • Sasha
      United Kingdom
    September 11, 2014

    Central position. Size of room

    No minibar No tea/coffee making facilities Tired decor

    6.3

  • Anonymous
      United States of America
    September 9, 2014

    bell staff, maintenance staff and front desk staff all very helpful

    fee for wi-fi

    8.8

  • Gary
      United Kingdom
    September 9, 2014

    Reception staff and Duty Manager were extremely helpful, friendly and courteous. The room was spacious enough for the two of us.

    Tap in sink in room initially dripped; and then, when fixed, didn't work at all. No free wi-fi.

    7.5

  • Daniel
      United Kingdom
    September 7, 2014

    Decor and food

    Paying for wifi, curt and indifferent service, problems with room arrangements, generally as poor value for money as I have come to expect in NYC

    5

  • Lesley
      United Kingdom
    September 7, 2014

    Location excellent

    Wi-fi only available at a cost.Ridiculous nowadays. No coffee making facilities in the room so had to dress and go to Starbucks for an early one. Had high hopes and was quite disappointed.

    6.3

  • Amer
      Saudi Arabia
    September 7, 2014

    Location is fantastic

    8.3

  • Christine
      United States of America
    September 6, 2014

    Superb location. Good hotel. Rooms are good size. Comfortable place.

    I had requested a room on a high floor. I did not get it (16th floor is not really high at the Park Lane). This is the third time we stay there. More attention should be paid to customers'requests.

    7.5

  • Melissa
      United States of America
    September 4, 2014

    Everything. Literally, everything. They really know how to treat a first-time visitor. I purchased the base room, and was upgraded to a partial park view on the 39th floor! Room 3910. Wonderful, friendly staff all around (front desk, bell, housekeeping, Harry's Bar). And this is right on Central Park. Incredible location for the price!!

    I had two minor issues: the toilet was loose and would bang against the wall (room 3910), and there is only ONE electrical outlet in the bathroom. The top part of the plug is a light switch, so you literally have just one outlet to use for either hair dryer or styling appliance, but not both at the same time.

    9.6

  • Alexandros
      Greece
    September 4, 2014

    The room and its view

    the cost

    5.4

  • Hossam
      United States of America
    September 4, 2014

    everything

    price

    7.5

  • Herlinda
      United States of America
    September 3, 2014

    I like the location. The staff that clean the room everyday did an excellent job.

    8.3

  • David
      United States of America
    September 2, 2014

    We stayed for my wife's 30th birthday. The location is incredible, close to the park and shopping. When they learned it was my wife's birthday, they promptly upgraded us from the 24th to 41st floor and from a city view to a partial park view. The view was amazing! They also sent up two slices of cake and a half bottle of wine, really nice of them. We had a great experience overall and would love to go back!

    8.8

  • Robert
      United States of America
    September 2, 2014

    Location, great staff, lounge and resturant, rooms are clean and comfortable

    10

  • Graham
      New Zealand
    September 2, 2014

    Great location Helpful and friendly staff Good sized rooms

    8.3

  • Rose
      Australia
    September 1, 2014

    Location was excellent with access to transport and shopping and restaurants and, Central Park

    Air conditioning kept my room too cold.

    8.8

  • Konstantina
      Greece
    September 1, 2014

    Breakfast

    5.8

  • Anonymous
      United States of America
    August 31, 2014

    No coffee in room

    9.6

  • Anonymous
      United States of America
    August 31, 2014

    Our first stay at Park Lane was wonderful. Our second stay was such a disaster that the GM sent an e-mail to me asking me to give them another chance and we did. This trip was 5 STARS. We had a beautiful refurbished park view room on the 38th floor. The hotel was quiet and we slept like babies. The bed was one of the most comfortable beds that I have ever slept on. Our room was clean and housekeeping was outstanding! One of the most comfortable hotel stays I have ever had. I take a major trip at least twice a year and found the Park Lane did a superior job to make our stay as nice as possible. I would give them 5 STARS and I would highly recommend the Park Lane to my friends an family.

    10

  • Julie
      United Kingdom
    August 31, 2014

    Get a complimentary upgrade to a park view room which was wonderful. Staff are really lovely.

    9.6

  • Huntley
      Canada
    August 31, 2014

    Like the location for the value

    Not a very friendly staff, no free wifi any where in the hotel.

    7.1

  • Anonymous
      Greece
    August 31, 2014

    location view room was spacious and clean

    hotel interior and especially windows need refurbishment

    8

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