Helmsley Park Lane Hotel

The View

They gave me a Junior Suite that look more like a regular room

Great view, ask for the rooms loking into the park above 20th floor it is totally worth it. !!!

They urgently need a renovation in furniture (everything clean and working) ... or declare it vintage 70's

The location was perfect for us. Lots of things to see close by.

It was all fine with us.

The reception staff was extremely helpful. The view to Central Park is exceptional from this hotel. I like the colorful 'baroque style' room designs. This was my fourth stay at Helmsley Park Lane Hotel and I will surely return here when visiting again New York.

Beauitful view of Central park. The room was a great size-largest of any hotel room we stayed in in NY. Newspaper was available. The staff was very helpful.

No coffee in the room. No ice machine.

It was a great location but the lobby and hotel in general did not endow a feeling of opulance that the fees would suggest.

Ambiance

The toilets should be changed. They look dirty, as if they had not been cleaned.

The reception staff were extremely courteous and most helpful and upgraded our room when we queried our original room.

Our original room did not have the advertised views of Central Park and the cupboards for hanging clothes smelled strongly of insect repellent.

The location, the view, the enterior design. The front desk's efficiency.

Housekeeping made a mistake and tried to charge us for a bunch of expencive items we never had (bottle of champ..etc.). Plus the maid came into our room 8:30 pm waking us up, we were in bed, sleeping ( jetleg ), we simply didn't assume we'd need to put a sign on the door in that hour.

the location was great

this hotel was overpriced for the level of the room. The room was small, smelled. the bed was very uncomfortable, the shower leaked the tub did not drain properly and the tap at the sink leaked all over the counter. The tv reception was poor. Overall this hotel was very disapointing. The Hampton Inn for half the price is a far better value.

Location, comfort, except as described below, and friendliness and helpfulness from the staff

Too much electronic lighting in the room. Hard to get it dark at night, and the big blue light under the television is particularly intrusive. Couldn't either unplug or place under the bed the brightly lit alarm clock.

The room was spacious, light, with a partial view of Central Park. The location was convenient to everything - walking distance to east and west side neighborhoods. The bed was comfortable.

The room was nice, but not clean. I complained about the toilet not being clean at 8:45pm, and when I returned to my room after being out for the evening, the toilet had still not been cleaned. They sent a maid to my room at midnight. The desk help was also hit and miss - some of the staff were pleasant and some were not.