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Herald Square Hotel
19 West 31st Street, New York City, NY 10001 – Show map
Excellent location – rated 9.3/10! (score from 1539 reviews)
Rated by guests after their stay at Herald Square Hotel.
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1539 verified reviews
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Herald Square Hotel's staff speak: Spanish, English
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Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 30 per day.
24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Laundry
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Herald Square Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card are required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1539 reviews
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location (!!) You can walk to some very important places and also have different subway stations close to the hotel. free tea and coffee in the mornings and evenings :-)
view out of the room (a wall...) - but that's NY ;-) If you want to spend some time in your room, it is too small - but NY isn't for staying in your room... so it was ok
great location very central and helpful staff
Old hotel Bad smell
The location was excellent. We were either within walking distance of tourist spots or close to public transport to get us to were we wanted to go. The beds were really comfortable and the bedroom and bathroom were clean. The service when our tv broke was speedy and they replaced it without any fuss. I was very happy with my stay and would recommend it to others
I loved the cofee machine, location, helpful staff, luggage storage, cozy room.
AC unit was loud, but it's an old building, so it was nice to have AC.
The location is excelent and quite near the Empire State Building with lots of diners and food courts around. The room was very good, clean and well maintained. Staff was professional and available to help.
The lifter closer to the room was often occupied by maintenance, probably, due to the repairs on the outside. I really hope it will be quick to sort it out.
Location staff cleanliness
View from room and corridor
Easy to walk to many attractions, room at the back was so quiet hardly realised we were in such a busy city
WIFI facility coverage. Business Centre facility.
Perfect location,2 blocks away from Empire State Building and Macy's/shopping area,clean spacious bathroom, and extremely comfortable bed, excellent value for money
The location was pretty good. Pretty centrally located and was easy to get on the subway and be equal distances from stuff uptown and downtown. There is guest laundry. Room was cleaned well and even though hotel was older, it didn't seem run-down.
Our room was a bit small. However, it wasn't really an issue because we were out most of the time. It was the size of a smallish bedroom with a normal sized bathroom.
We were given one of the newly refurbished twin rooms which was considerably large and spacious. It was modern with a big bathroom with 2 sinks. the towels were new and fluffy and the bedlinen was white crisp cotton with lovely thick duvets.
Nothing to complain about
Nice room: confortable, clean and spacious.
The check in time at 3pm is too late.There is a luggage storage service but have to tip for that. No breakfast (but free coffee machine)
By far the worst hotel stay I've ever experienced. Stay as far away from this place as possible. It was hot as hell the a/c didn't work, power kept blinking off and the people are very rude.
You had to be buzzed in like you were at a prison. The staff at the front desk had no social skills and were not pleasant. The bed sheets looked dirty with hair still on the sheets. I am not a complainer and always smiled and said thank you. It was one of those places even if you complained it would not make a difference. I am not sure why it got such a rating on booking.com. That is why I picked it.
Unfriendly staff. The housekeeping staff knocked on my door about 4 times between 9:30am and 11:45 am , which was un pleasant. I would not stay here again nor would I recommend it to others
Basic facilities in bedroom
Location was great, the coffe machin was an unexpected treat, the stuff was kind and helpful, the room was clean.
wifi - terrible, I wish there was a coffee maker in the room.
The room was on the first floor so it was renovated. It was small and not much of a view but the bed was awesome. The bathroom extremely clean and attractive. The air conditioner was perfect and the room was extremely quiet. I sLept like a baby. The lady that checked me in and out was so sweet and friendly. I felt very welcomed. I will be back. The location is perfect and close to do much and subways.
Can't find anything to mention. Very pleased with my stay.
Location of the hotel is really good. We stayed in the renovated room and it was clean. Free coffee and tea in the morning and afternoon.
We were 1st time in NY and didn't expect and never experienced such awful view before. Easy to say there was another wall in front of our window and almost no daylight in the room. Since we used it only to sleep overnight it wasn't a big deal. Looking to the architecture of the city I would expect the same from many other hotels of this price range.
good location close to most important places and subway station, nice place downstairs to have a cup of coffee, convenient bed, historical pictures on walls, fair equipment in the room
noisy aircondition, no teapot in the room, coffee machine out of duty in evenings
Location, very close to everything, complimentary coffee and personnel and cleanliness.
I missed daylight, shampoo, body lotion...
Dirty & gross, needs a complete remodel on the inside. We were afraid to touch anything there. I would not recommend it.
the sheets and towels, the bathroom
the lobby and luggage storage made me worried for my safety. the room was hot and the airconditioner really noisy and blew right onto the bed
Fantastic value at a great hotel. Te bedroom was tastefully decorated and comfortable. The staff were friendly and helpful. The complimentary drinks in the lounge
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