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19 West 31st Street, New York City, NY 10001 – Show map
Excellent location – rated 9.3/10! (score from 1556 reviews)
Rated by guests after their stay at Herald Square Hotel.
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1556 verified reviews
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Herald Square Hotel's staff speak: Spanish, English
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Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 30 per day.
24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Laundry
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Herald Square Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1556 reviews
Value for money
Show reviews from:
Just a 4-minute walk from the famous Empire State Building, this Manhattan hotel features a rooftop bar. The classically furnished rooms include free Wi-Fi, a flat-screen TV and iPod docking station.
Score from 1514 reviews Very good
This Manhattan hotel is a 5-minute walk from the Empire State Building. It features a 24-hour gym and offers colorful rooms with free Wi-Fi, a flat-screen TV and video games.
Score from 1576 reviews Good
Featuring a restaurant, a lounge and a seasonal rooftop bar, this hotel is a 5-minute walk from Grand Central Terminal. All rooms have free Wi-Fi. A game room with ping-pong is available on site.
Score from 2042 reviews Very good
Featuring a rooftop bar, this hotel is in the Midtown West neighborhood of Manhattan, just a 10-minute walk from Times Square. Wi-Fi access is provided free of charge to guests.
Score from 39 reviews Excellent
I like the location, I have been going there for many years.
Staff friendly; room changed when I needed convenient plug for CPAP machine; good coffee machine in lounge; great location for tourists;enjoyed reading history of building; diverse clientele
first room was very small and cramped; should be small refrigerators in rooms; microwaves would also be good addition
Good size of bed room & bathroom
no fridge, no counter in bathroom
The hotel is very central to everywhere we wanted to go. It's just off broadway so easy to walk to time square, port authority bus station, madison square garden, empire state building. About a 2mile walk to central park and the water taxi so didn't spend a penny on taxis or subway. The price is as expected for the location. The room was clean, staff friendly and air con and wifi in room were good.
Room was by the elevator but never heard it during the night. Was a small room and was very hot so ac had to be on during the night which was right next to the bed so did struggle to sleep most nights, however, due to cleanliness and location we would stay here again.
10 mins to bus station and Time Square 5 minutes to Empire State Building and Macy's. Value for money, clean and comfy
Air conditioning didn't work and very noisy
Location Friendly staff The lounge
Room very small for price No tea service within room Nice to have the tea and coffee in the lounge but why weren't they available all day in the "city that never sleeps"?
Renovated room: excellent bathroom and bed.
Really very noisy air conditioner in the room made a solid night's sleep impossible.
location (!!) You can walk to some very important places and also have different subway stations close to the hotel. free tea and coffee in the mornings and evenings :-)
view out of the room (a wall...) - but that's NY ;-) If you want to spend some time in your room, it is too small - but NY isn't for staying in your room... so it was ok
great location very central and helpful staff
Old hotel Bad smell
The location was excellent. We were either within walking distance of tourist spots or close to public transport to get us to were we wanted to go. The beds were really comfortable and the bedroom and bathroom were clean. The service when our tv broke was speedy and they replaced it without any fuss. I was very happy with my stay and would recommend it to others
I loved the cofee machine, location, helpful staff, luggage storage, cozy room.
AC unit was loud, but it's an old building, so it was nice to have AC.
The location is excelent and quite near the Empire State Building with lots of diners and food courts around. The room was very good, clean and well maintained. Staff was professional and available to help.
The lifter closer to the room was often occupied by maintenance, probably, due to the repairs on the outside. I really hope it will be quick to sort it out.
Location staff cleanliness
View from room and corridor
Easy to walk to many attractions, room at the back was so quiet hardly realised we were in such a busy city
WIFI facility coverage. Business Centre facility.
Perfect location,2 blocks away from Empire State Building and Macy's/shopping area,clean spacious bathroom, and extremely comfortable bed, excellent value for money
The beds are very comfortable. We also enjoyed the Life Magazine history of the place. The location is excellent.
The room decor was not at all like the photos on the website. I would even say it was shabby. The carpet was threadbare, there was no night- table to set glasses or watches on. The Wi-Fi changes constantly. The lobby is cramped. The elevators are tiny and scary.
The location was pretty good. Pretty centrally located and was easy to get on the subway and be equal distances from stuff uptown and downtown. There is guest laundry. Room was cleaned well and even though hotel was older, it didn't seem run-down.
Our room was a bit small. However, it wasn't really an issue because we were out most of the time. It was the size of a smallish bedroom with a normal sized bathroom.
We were given one of the newly refurbished twin rooms which was considerably large and spacious. It was modern with a big bathroom with 2 sinks. the towels were new and fluffy and the bedlinen was white crisp cotton with lovely thick duvets.
Nothing to complain about
Nice room: confortable, clean and spacious.
The check in time at 3pm is too late.There is a luggage storage service but have to tip for that. No breakfast (but free coffee machine)
By far the worst hotel stay I've ever experienced. Stay as far away from this place as possible. It was hot as hell the a/c didn't work, power kept blinking off and the people are very rude.
You had to be buzzed in like you were at a prison. The staff at the front desk had no social skills and were not pleasant. The bed sheets looked dirty with hair still on the sheets. I am not a complainer and always smiled and said thank you. It was one of those places even if you complained it would not make a difference. I am not sure why it got such a rating on booking.com. That is why I picked it.
Unfriendly staff. The housekeeping staff knocked on my door about 4 times between 9:30am and 11:45 am , which was un pleasant. I would not stay here again nor would I recommend it to others
Basic facilities in bedroom
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