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19 West 31st Street, New York City, NY 10001, United States of America – Show map
Excellent location – rated 9.2/10! (score from 1781 reviews)
Rated by guests after their stay at Herald Square Hotel.
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1780 verified reviews
They speak your language!
Herald Square Hotel's staff speaks: Spanish, English
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WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 30 per day.
24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Laundry
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1781 reviews
Value for money
Show reviews from:
Just a 4-minute walk from the famous Empire State Building, this Manhattan hotel features a rooftop bar. The classically furnished rooms include free Wi-Fi, a flat-screen TV and iPod docking station.
Score from 1918 reviews Very good
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 11253 reviews Review score
Ideally located in Times Square, this Manhattan hotel has a 24-hour front desk. Edison Hotel - Triumph Group is just an 8-minute walk from Rockefeller Center and a 10-minute walk from Bryant Park.
Score from 167 reviews Good
This Midtown Manhattan boutique hotel is north of Madison Square Park in the NoMad neighborhood. Residential-inspired rooms offer Art Nouveau style and free Wi-Fi.
Score from 838 reviews Good
Loved the location. The room was small but clean, nicely decorated, and comfortable. The bathroom was beautiful and spacious. The large cedar closet also a nice feature. Most of the staff were very friendly and helpful.
No food available in hotel at all. Ice only available on first floor. Having to be buzzed in made it feel like perhaps the neighborhood was unsafe although it didn't appear to be. They only give you one key card.
noisy radiators at 4.30 am and again at 6.30
The friendliness of the staff especially Monica .Always welcoming and ready to help with anything .I have been a customer for years and like the location .
My room was ready early in morning so I was able to check in and go about my day.
kids screaming up and down the halls. Woke me up because they were so loud.
The cleanliness of our room. The proximity of the hotel.
The front office clerks behaved sullen at most of our time. There was a limited time to drink complimentary coffee which was really early. The lockers are provided for only for a day. Wi-fi was annoying. You have to re-join the network almost every 15 minutes.
The overall ambiance.
The NYC taxes and imposed fees
The Hotel is in a perfect location When we arrived at the hotel we were upgraded to a newly refurbished room it was very big had a comfortable bed and a well equipped new bathroom. Loved the coffee maker on the ground floor, We had latte's very day, Staff very friendly
Comfortable , clean bed.
The morning coffee bar was good. I would have liked o have some breakfast food items.
Couldn't have picked a better location,just a few blocks from the Empire State Building! Clean and basic but the bed was soooo comfortable and just what was needed after being on your feet all day. Excellent value for money and would stay again.
Very central. Close to all amenities.
Not enough Hot water. Cold showers most mornings. Small rooms.
The shower hot water did not stay hot. It would take a very long time to get hot and then it would quickly go back to bring cold
Being stung for another $100 on top of an already expensive stay. This detail should be made more clear at the time of booking
Pretty hotel in the Middleton of Manhattan. Very nice people.
The heater made noises.
The beds The location The staff
Need table between 2 beds Need towel hooks to hang in bathroom Need 2 wastebaskets Hardwood to replace carpet.
Never slept in more comfortable bed! Room size, for NYC, was uncramped. Very clean. Loved the fact a shower cap was among the bathroom toiletries.
We managed to change to another room on level 9 and this room was great !
We booked a double bed room for 4 days. On the date of arrival, we requested for a renovated room as we have read the comments from other reviewers to request for a renovated room. However, we are told that they do not have double room which were renovated. We are provided with an old and small double bed room where the shower is faulty. This room is located on level 8. We stayed in this room for 1 night. The next day , we informed the reception and requested to transfer to another room . We were given a room located on level 9 . This room is much better. We enjoy the 3 days stay at Herald Square Hotel. I think the hotel should consider upgrading that double bed room located at level 8 as this room is really below our expectation.
Francisco, the concierge/bellhop/janitor is very helpful and does a wonderful job! Very cheerful with his work, very unlike New York stereotype! Great hotel location!
Rooms are dark.
Great bed! Friendly staff :-) Super value for NYC
Beautiful bathroom with a nice bathtub size.
The windows didn't seal well, especially if the cold wind is blowing. Even though they tried to resolve the issue still you could feel the cold air.
Hotel isn't bad overall- it's not crazy cheap but for New York it's a good budget option. Free coffee machine was a nice touch, and we enjoyed the big plasma TV in the room.
Staff were rude and at times threatening- at one point I had to return across town to hotel as reception had phoned the room twice, and very aggressively told her to "pay your rent or we will remove you"- despite having a copy of my credit card which they had already pre charged. It was a mistake on their part but handled really badly by them, and left us feeling like unwanted visitors, not hotel guests
We had never been to New York and were intimidated and nervous about our choice of hotel...Then we got there and got up into our room. This is a great hotel for the price. Its location is close to shopping and a nice short walk to times square. Grand Central Terminal is also walking distance. The staff and hotel try to go out of there way to help you with anything they can, which was great. Room was very clean and a decent size. Bigger than the pictures show. Loved the Life Magazine pictures on the 7th floor. Bathroom floor was all tile, and very clean. Hot water never once ran out on me when having a shower. This hotel far exceeded our expectations. Staff was great, and easy to deal with. We will stay there again. My wife had a conference at another hotel which was twice the cost, and after being to that other hotel, I had to write a review to recommend this hotel. Excellent.
I can't think of anything...maybe the fact that I had to re-enter my wifi password if I stopped using my internet on my phone for a while. It would time out...but that was a minor thing.
Herald Square is in a great location for the theatre district, midtown area and lower Manhatten. The staff were always very helpful and the rooms we had were spacious, clean and comfortable
The noise of the radiator switching on and off at night was very loud and there was not a lot of natural light due to a security blind being down all the time.
Confortable beds, great location, for the money you are paying in NYC is the best you can get. Free coffee is good in winter cold mornings. The room was very spacious and clean. I would recomend 100%
The location is amazing
The internet was disconnecting and the staff was very very rude all the time
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