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Property Highlights

Free WiFi

Places of Interest:

Empire State Building (0.2 miles)
Show map Herald Square Hotel

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Newest reviews for Herald Square Hotel

  • Jessica
      United Kingdom
    September 16, 2014

    Nice clean room and bathroom Great Location Nice staff

    10

  • Anonymous
      Australia
    September 12, 2014

    My room was fantastic and very big. Bed was comfortable and room was cleaned very well.

    Lack of staff at front desk at times and some of them were a bit rude and unhelpful

    7.1

  • Birce
      Turkey
    September 11, 2014

    Herald Square Hotel is located centrally and close to all public transportation means. The towels and bed sheets are changed daily. The wi-fi works perfectly. The bar next to the hotel is a great spot for a drink.

    The staff at the reception asked for the money even before welcoming. That's not something you may be willing to deal with after a 10 hour flight as well with paying a lot of money even before seeing your room.

    8.8

  • Maureem
      United States of America
    September 10, 2014

    My last two stays at the hotel were in upgraded rooms which were roomy and nicely decorated . The queen( or maybe king) size bed was heavenly. The location is several blocks from times square and other hot spots. Empire state building is Just around the corner.l love to walk so l walked everywhere. But cabs and subway stations are everywhere.

    The hotel doesn't have a restaurant but big deal! If you can't find a place for meals in new York you're not looking. I dined at an excellent restaurant right next door to the hotel.

    9.6

  • Bernadette
      Ireland
    September 9, 2014

    location, value for money, complimentary drinks

    no fridge in room. window could not be opened or viewed through. no natural light

    8.8

  • Anonymous
      United States of America
    September 8, 2014

    Horrible front desk staff. Tiny room with no amenities.

    2.9

  • Martin
      Bulgaria
    September 8, 2014

    Room was exemplary, clean and the bed was formidable. Great value for money.

    10

  • Anonymous
      United States of America
    September 8, 2014

    Cleanliness Friendly staff Nice beds Great location

    No ice machine No refrigerator

    7.5

  • Ken
      Australia
    September 7, 2014

    Location to transport, walking distance to TSQ. Aircon worked well during very hot days.

    Communication from front desk..... Needs to inform customers or ask them what they need

    6.7

  • Anonymous
      Canada
    September 7, 2014

    Disappointed the room was very small for 3 people. After toilet flush it made a funny noise. Not really clean room. The air conditioner was right above our bed and would blow on us and would wake us up or would keep us awake at times.

    The location was quite central. Coffee provided in lobby.

    4.6

  • James
      United Kingdom
    September 6, 2014

    Location of hotel

    The room was too small for family

    5.8

  • Jean
      Canada
    September 3, 2014

    I like the location, I have been going there for many years.

    10

  • Ronald
      United States of America
    September 3, 2014

    Staff friendly; room changed when I needed convenient plug for CPAP machine; good coffee machine in lounge; great location for tourists;enjoyed reading history of building; diverse clientele

    first room was very small and cramped; should be small refrigerators in rooms; microwaves would also be good addition

    8.8

  • Chong
      United States of America
    September 2, 2014

    Good size of bed room & bathroom

    no fridge, no counter in bathroom

    7.1

  • Anonymous
      United States of America
    August 31, 2014

    The hotel is very central to everywhere we wanted to go. It's just off broadway so easy to walk to time square, port authority bus station, madison square garden, empire state building. About a 2mile walk to central park and the water taxi so didn't spend a penny on taxis or subway. The price is as expected for the location. The room was clean, staff friendly and air con and wifi in room were good.

    Room was by the elevator but never heard it during the night. Was a small room and was very hot so ac had to be on during the night which was right next to the bed so did struggle to sleep most nights, however, due to cleanliness and location we would stay here again.

    7.9

  • Jennifer
      United Kingdom
    August 30, 2014

    10 mins to bus station and Time Square 5 minutes to Empire State Building and Macy's. Value for money, clean and comfy

    Air conditioning didn't work and very noisy

    10

  • Richard
      United Kingdom
    August 30, 2014

    Location Friendly staff The lounge

    Room very small for price No tea service within room Nice to have the tea and coffee in the lounge but why weren't they available all day in the "city that never sleeps"?

    6.7

  • Anonymous
      United States of America
    August 30, 2014

    Renovated room: excellent bathroom and bed.

    Really very noisy air conditioner in the room made a solid night's sleep impossible.

    7.1

  • Maria
      Austria
    August 27, 2014

    location (!!) You can walk to some very important places and also have different subway stations close to the hotel. free tea and coffee in the mornings and evenings :-)

    view out of the room (a wall...) - but that's NY ;-) If you want to spend some time in your room, it is too small - but NY isn't for staying in your room... so it was ok

    7.5

  • John
      United Kingdom
    August 26, 2014

    great location very central and helpful staff

    7.5

  • Anonymous
      Brazil
    August 26, 2014

    Location

    Old hotel Bad smell

    4.6

  • Sally
      United Kingdom
    August 23, 2014

    The location was excellent. We were either within walking distance of tourist spots or close to public transport to get us to were we wanted to go. The beds were really comfortable and the bedroom and bathroom were clean. The service when our tv broke was speedy and they replaced it without any fuss. I was very happy with my stay and would recommend it to others

    8.8

  • Bj
      United States of America
    August 20, 2014

    I loved the cofee machine, location, helpful staff, luggage storage, cozy room.

    AC unit was loud, but it's an old building, so it was nice to have AC.

    8.8

  • Anonymous
      United States of America
    August 20, 2014

    Like the coffee and tea station the whole day. Like the location too.

    Let's be fair. One of the staff who happened to be the one I encountered the most at the reception (if you can even call it reception) was rude and unfriendly. I work for a big international company as a guest service rating officer and was definitely not happy with the staff. One of the bell boys was nice but the Indian guy was rude and demanding for a bigger tip for carrying my handbag for right about 4 steps down.

    6.3

  • Anonymous
      Portugal
    August 20, 2014

    The location is excelent and quite near the Empire State Building with lots of diners and food courts around. The room was very good, clean and well maintained. Staff was professional and available to help.

    The lifter closer to the room was often occupied by maintenance, probably, due to the repairs on the outside. I really hope it will be quick to sort it out.

    8.8

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