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19 West 31st Street, New York City, NY 10001, United States of America – Show map
Excellent location – rated 9.2/10! (score from 1884 reviews)
Rated by guests after their stay at Herald Square Hotel.
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1886 verified reviews
They speak your language!
Herald Square Hotel's staff speaks: Spanish, English
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WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 30 per day.
24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Laundry
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1884 reviews
Value for money
Show reviews from:
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 12029 reviews Review score
This boutique hotel is located 1 minutes’ walk from Madison Square Park in New York. Wi-Fi access is available.
Score from 1244 reviews Good
Just a 4-minute walk from the famous Empire State Building, this Manhattan hotel features a rooftop bar. The classically furnished rooms include free Wi-Fi, a flat-screen TV and iPod docking station.
Score from 2203 reviews Very good
Featuring a restaurant, a lounge and a seasonal rooftop bar, this hotel is a 5-minute walk from Grand Central Terminal. All rooms have free Wi-Fi. A game room with ping-pong is available on site.
Score from 3663 reviews Very good
The location was perfect for eating out with lots of bars near by and ideal for sightseeing
Disappointed that complimentary coffee, hot drinks not availble, contrary to the hotel features descibed.
Friendly, helpful staff. Great location of Hotel.
VERY noisy old heaters in the room. Make sure you bring your ear plugs to sleep through it. Staff should definitely alert guests about this on arrival!
The bed was a dream - very comfortable! Bathrooms are wonderfully appointed. All the mod cons and super clean. In the middle of all the touristy action - Times Square, shopping, Broadway, Herald Square.
Almost every thing (not clean, price, service...)
My room was changed twice during a 2 day stay over the weekend due to water issues and shower head issues. I was not compensated for it.
The location is perfect in the center of the city. If you want to be in the middle of the action this is the cheapest hotel in the area you will find.
convenience and economy in one place
Close to Penn Station
When the air conditioning was on the room got too cold and when it was off it got too hot. We were on the ground floor tho so maybe that made a difference.
It was well situated for everything we wanted to do.times square shops Empire State Building subway and more. It was nice coming back to our comfy bed when we were tired too
Rude staff exept for the bell boy. Lift was old and very slow. Washing machines didn't work after money was put in, no refund. Left a bad taste on what was going to be a good trip
Wi-fi dropping all the time. We had to enter the code provided by them each time to connect to the network Hot water sometimes was not coming but after waiting 10 minutes, all ok. Kind staff during the day but bit rude during evening Bed was very high...we had to escalate it
Excellent location, chocolates on reception everyday, we bought some things prior to our arrival and they took care of it, we were upgraded to a bigger room (and very quiet). Pillows very confortable
There was no light in my room, but the location truely compensates, i was there to be out to enjoy the city instead of the hotel after all.
The great location, 5 mins walk to Penn Station, 10 to Times Square.
No coffee in room or hotel.
Old interior, bathroom not clean at check-in. Air conditioning too loud.
Location close to Herald Square and Subway. Bedding comfort.
No tea/ coffee facilities.
Fantastic location and quality bedroom. Excellent 24hrs deli just around the corner
the location is ideal being walking distance to the major sightseeing spots. room was clean and comfy and staff was friendly and helpful
Staff were efficient but some definitely did not have a friendly disposition.
We had a recently renovated room which was smallish but big enough for our needs and comfortable bed. Bathroom facilities were excellent.
Rooms were small
The staff was very friendly and helpful and everything was very clean and seemed like it had been recently redone
Only one thing - our shower took AAGESS to heat up and when it did there wasn't much hot water. Was a shame because it looked great and it was the only thing wrong with our room.
The location of the hotel couldn't have been any better. The staff were very helpful. Bed was SUPER comfortable. Free wifi. Bathroom was very nice. Overall its a very nice hotel - I would stay there again.
The housekeeping was off they kept. Putting our oldtowels up until I just dreched them in water. We found a used Q-tip that wasn't ours, which was gross.
That we were a block away from everything. The staff was very friendly and they let us check in early !
-Heaters eather fried us up or made very loud clanky noises during the night. -Wifi very unstable.
Location, price, comfort, friendly staff - Chris saved the day for os! :-)
Best hotel In New York staff was wonderfull, if you come to NY take this one for sure.
The water for my shower couldn't seem to stay a consistent temperature. The radiator was loud and clanking. That's about it.
The street it's located on seems pretty iffy at night and nothing wonderful in the daylight, but it is steps away from the subway and Herald Square/Fifth Avenue shopping. The room was much smaller than depicted in the pictures and the bed pretty much filled the room...BUT the bed was the most comfortable hotel bed I have ever experienced. Perfect to relax on after a long day of walking. The bathroom was huge -- not a lot of amenities or even wash cloths, just a lot of soap. The downstairs lounge is lovely with lots of tables to eat at and comfy chairs to sit back in. There's an ice and vending machine on the first floor along with a laundry room where detergent is already provided. They even have a steam press. There is baggage check and even lockers with keys available for the price of a $2. token to store your belongings. The decor and ambiance in the lobby is pleasant. The best part of this hotel however is the staff. Everyone from behind the front desk to the bellman to the housekeepers seem to care about the comfort of their guests. They were very kind, pleasant and accommodating above and beyond what was expected. Their old-fashioned service was really appreciated and made for a most pleasant stay. They truly understand hospitality better than the bigger name hotels.
Free wifi but poor reception , had to login every time you used it
Staff very friendly Hotel in great location
Clean could open window a tub and history of bldg
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