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Property Highlights

Free WiFi

Places of Interest:

Empire State Building (0.2 miles)
Show map Herald Square Hotel

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Newest reviews for Herald Square Hotel

  • Ronald
      United States of America
    September 3, 2014

    Staff friendly; room changed when I needed convenient plug for CPAP machine; good coffee machine in lounge; great location for tourists;enjoyed reading history of building; diverse clientele

    first room was very small and cramped; should be small refrigerators in rooms; microwaves would also be good addition

    8.8

  • Chong
      United States of America
    September 2, 2014

    Good size of bed room & bathroom

    no fridge, no counter in bathroom

    7.1

  • Anonymous
      United States of America
    August 31, 2014

    The hotel is very central to everywhere we wanted to go. It's just off broadway so easy to walk to time square, port authority bus station, madison square garden, empire state building. About a 2mile walk to central park and the water taxi so didn't spend a penny on taxis or subway. The price is as expected for the location. The room was clean, staff friendly and air con and wifi in room were good.

    Room was by the elevator but never heard it during the night. Was a small room and was very hot so ac had to be on during the night which was right next to the bed so did struggle to sleep most nights, however, due to cleanliness and location we would stay here again.

    7.9

  • Jennifer
      United Kingdom
    August 30, 2014

    10 mins to bus station and Time Square 5 minutes to Empire State Building and Macy's. Value for money, clean and comfy

    Air conditioning didn't work and very noisy

    10

  • Richard
      United Kingdom
    August 30, 2014

    Location Friendly staff The lounge

    Room very small for price No tea service within room Nice to have the tea and coffee in the lounge but why weren't they available all day in the "city that never sleeps"?

    6.7

  • Anonymous
      United States of America
    August 30, 2014

    Renovated room: excellent bathroom and bed.

    Really very noisy air conditioner in the room made a solid night's sleep impossible.

    7.1

  • Maria
      Austria
    August 27, 2014

    location (!!) You can walk to some very important places and also have different subway stations close to the hotel. free tea and coffee in the mornings and evenings :-)

    view out of the room (a wall...) - but that's NY ;-) If you want to spend some time in your room, it is too small - but NY isn't for staying in your room... so it was ok

    7.5

  • John
      United Kingdom
    August 26, 2014

    great location very central and helpful staff

    7.5

  • Anonymous
      Brazil
    August 26, 2014

    Location

    Old hotel Bad smell

    4.6

  • Sally
      United Kingdom
    August 23, 2014

    The location was excellent. We were either within walking distance of tourist spots or close to public transport to get us to were we wanted to go. The beds were really comfortable and the bedroom and bathroom were clean. The service when our tv broke was speedy and they replaced it without any fuss. I was very happy with my stay and would recommend it to others

    8.8

  • Bj
      United States of America
    August 20, 2014

    I loved the cofee machine, location, helpful staff, luggage storage, cozy room.

    AC unit was loud, but it's an old building, so it was nice to have AC.

    8.8

  • Anonymous
      Portugal
    August 20, 2014

    The location is excelent and quite near the Empire State Building with lots of diners and food courts around. The room was very good, clean and well maintained. Staff was professional and available to help.

    The lifter closer to the room was often occupied by maintenance, probably, due to the repairs on the outside. I really hope it will be quick to sort it out.

    8.8

  • Annmarie
      United Kingdom
    August 19, 2014

    Location staff cleanliness

    View from room and corridor

    8.8

  • Annabel
      United Kingdom
    August 15, 2014

    Easy to walk to many attractions, room at the back was so quiet hardly realised we were in such a busy city

    7.9

  • Abdul
      Saudi Arabia
    August 14, 2014

    The location.

    WIFI facility coverage. Business Centre facility.

    7.9

  • Rebecca
      United Kingdom
    August 14, 2014

    Perfect location,2 blocks away from Empire State Building and Macy's/shopping area,clean spacious bathroom, and extremely comfortable bed, excellent value for money

    9.6

  • Robb
      Canada
    August 10, 2014

    The beds are very comfortable. We also enjoyed the Life Magazine history of the place. The location is excellent.

    The room decor was not at all like the photos on the website. I would even say it was shabby. The carpet was threadbare, there was no night- table to set glasses or watches on. The Wi-Fi changes constantly. The lobby is cramped. The elevators are tiny and scary.

    6.3

  • David
      Canada
    August 9, 2014

    The location was pretty good. Pretty centrally located and was easy to get on the subway and be equal distances from stuff uptown and downtown. There is guest laundry. Room was cleaned well and even though hotel was older, it didn't seem run-down.

    Our room was a bit small. However, it wasn't really an issue because we were out most of the time. It was the size of a smallish bedroom with a normal sized bathroom.

    8.8

  • Delia
      United States of America
    August 8, 2014

    We were given one of the newly refurbished twin rooms which was considerably large and spacious. It was modern with a big bathroom with 2 sinks. the towels were new and fluffy and the bedlinen was white crisp cotton with lovely thick duvets.

    Nothing to complain about

    10

  • Anonymous
      United States of America
    August 5, 2014

    Nice room: confortable, clean and spacious.

    The check in time at 3pm is too late.There is a luggage storage service but have to tip for that. No breakfast (but free coffee machine)

    5.8

  • Anonymous
      United States of America
    August 5, 2014

    By far the worst hotel stay I've ever experienced. Stay as far away from this place as possible. It was hot as hell the a/c didn't work, power kept blinking off and the people are very rude.

    3.8

  • John
      United States of America
    August 5, 2014

    You had to be buzzed in like you were at a prison. The staff at the front desk had no social skills and were not pleasant. The bed sheets looked dirty with hair still on the sheets. I am not a complainer and always smiled and said thank you. It was one of those places even if you complained it would not make a difference. I am not sure why it got such a rating on booking.com. That is why I picked it.

    3.3

  • Namrata
      United States of America
    August 3, 2014

    Unfriendly staff. The housekeeping staff knocked on my door about 4 times between 9:30am and 11:45 am , which was un pleasant. I would not stay here again nor would I recommend it to others

    4.6

  • Gillian
      United Kingdom
    August 3, 2014

    Location

    Basic facilities in bedroom

    6.3

  • Eti
      Israel
    August 2, 2014

    Location was great, the coffe machin was an unexpected treat, the stuff was kind and helpful, the room was clean.

    wifi - terrible, I wish there was a coffee maker in the room.

    7.5

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