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19 West 31st Street, New York City, NY 10001 – Show map
Excellent location – rated 9.3/10! (score from 1573 reviews)
Rated by guests after their stay at Herald Square Hotel.
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1573 verified reviews
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Herald Square Hotel's staff speaks: Spanish, English
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Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 30 per day.
24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Laundry
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1573 reviews
Value for money
Show reviews from:
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 9388 reviews Review score
Featuring a restaurant, a lounge and a seasonal rooftop bar, this hotel is a 5-minute walk from Grand Central Terminal. All rooms have free Wi-Fi. A game room with ping-pong is available on site.
Score from 2196 reviews Very good
This Manhattan hotel is a 5-minute walk from the Empire State Building. It features a 24-hour gym and offers colorful rooms with free Wi-Fi, a flat-screen TV and video games.
Score from 1591 reviews Good
Just a 4-minute walk from the famous Empire State Building, this Manhattan hotel features a rooftop bar. The classically furnished rooms include free Wi-Fi, a flat-screen TV and iPod docking station.
Score from 1577 reviews Very good
Nice clean room and bathroom Great Location Nice staff
My room was fantastic and very big. Bed was comfortable and room was cleaned very well.
Lack of staff at front desk at times and some of them were a bit rude and unhelpful
Herald Square Hotel is located centrally and close to all public transportation means. The towels and bed sheets are changed daily. The wi-fi works perfectly. The bar next to the hotel is a great spot for a drink.
The staff at the reception asked for the money even before welcoming. That's not something you may be willing to deal with after a 10 hour flight as well with paying a lot of money even before seeing your room.
My last two stays at the hotel were in upgraded rooms which were roomy and nicely decorated . The queen( or maybe king) size bed was heavenly. The location is several blocks from times square and other hot spots. Empire state building is Just around the corner.l love to walk so l walked everywhere. But cabs and subway stations are everywhere.
The hotel doesn't have a restaurant but big deal! If you can't find a place for meals in new York you're not looking. I dined at an excellent restaurant right next door to the hotel.
location, value for money, complimentary drinks
no fridge in room. window could not be opened or viewed through. no natural light
Horrible front desk staff. Tiny room with no amenities.
Room was exemplary, clean and the bed was formidable. Great value for money.
Cleanliness Friendly staff Nice beds Great location
No ice machine No refrigerator
Location to transport, walking distance to TSQ. Aircon worked well during very hot days.
Communication from front desk..... Needs to inform customers or ask them what they need
Disappointed the room was very small for 3 people. After toilet flush it made a funny noise. Not really clean room. The air conditioner was right above our bed and would blow on us and would wake us up or would keep us awake at times.
The location was quite central. Coffee provided in lobby.
Location of hotel
The room was too small for family
I like the location, I have been going there for many years.
Staff friendly; room changed when I needed convenient plug for CPAP machine; good coffee machine in lounge; great location for tourists;enjoyed reading history of building; diverse clientele
first room was very small and cramped; should be small refrigerators in rooms; microwaves would also be good addition
Good size of bed room & bathroom
no fridge, no counter in bathroom
The hotel is very central to everywhere we wanted to go. It's just off broadway so easy to walk to time square, port authority bus station, madison square garden, empire state building. About a 2mile walk to central park and the water taxi so didn't spend a penny on taxis or subway. The price is as expected for the location. The room was clean, staff friendly and air con and wifi in room were good.
Room was by the elevator but never heard it during the night. Was a small room and was very hot so ac had to be on during the night which was right next to the bed so did struggle to sleep most nights, however, due to cleanliness and location we would stay here again.
10 mins to bus station and Time Square 5 minutes to Empire State Building and Macy's. Value for money, clean and comfy
Air conditioning didn't work and very noisy
Location Friendly staff The lounge
Room very small for price No tea service within room Nice to have the tea and coffee in the lounge but why weren't they available all day in the "city that never sleeps"?
Renovated room: excellent bathroom and bed.
Really very noisy air conditioner in the room made a solid night's sleep impossible.
location (!!) You can walk to some very important places and also have different subway stations close to the hotel. free tea and coffee in the mornings and evenings :-)
view out of the room (a wall...) - but that's NY ;-) If you want to spend some time in your room, it is too small - but NY isn't for staying in your room... so it was ok
great location very central and helpful staff
My boyfriend and I stayed for a Friday and Saturday night for a steal. We paid around $105 a night and we were in the heart of New York City. Every subway was a few blocks away and an endless array of restaurants were at our fingertips. The room was small, but that was to be expected. The bed was surprisingly comfortable. And we slept well each night. For the price and location we would definitely stay here again.
The key was a little confusing to use and we could only get one. A staff member could have let one of us in, but I would have preferred at least two keys. The outlets on our room were in weird
Old hotel Bad smell
Very small room. No place even for the luggages.
No breakfast. For the amount that they charge, even continental breakfast should at least be available. To be fair, there is coffee/tea running for a limited time in the morning and in the afternoon.
The location was excellent. We were either within walking distance of tourist spots or close to public transport to get us to were we wanted to go. The beds were really comfortable and the bedroom and bathroom were clean. The service when our tv broke was speedy and they replaced it without any fuss. I was very happy with my stay and would recommend it to others
I loved the cofee machine, location, helpful staff, luggage storage, cozy room.
AC unit was loud, but it's an old building, so it was nice to have AC.
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