Hilton Chicago    

All the staff was very friendly,my wife and i enjoyed our stay in your hotel

I was not happy with your taxi drivers at the front of your hotel they were all foreigners and not friendly and very rude. This does not make a good image for your hotel or City when I challenge one of the taxi drivers as to why they were so unfriendly his reply was I was not born here,it not my City,so why should I need to be friendly I am just doing my job .

The staf was perfectily! The bedroom was great!!!

Bed was very comfortable; staff (housekeeping, bell staff, reservations) were very accommodating. Overall a great trip.

Lakefront view-lots of bulky furniture in front of windows, so you had lean over the desk and big chair to open the curtains. Did not live up to expectations-I would have booked the cheaper room that did not face the lake if I had known.

I liked the location and the history of the building.

The room was not very clean. It was dusty and their was toenail clippings around the nightstand? The windows were all dirty.

Close to great shopping, close to lakefront.

No free internet for how much we paid for the room. Rooms very expensive.

Clean rooms, great location near all tourist sights, excellent staff...very friendly and helpful

Smoker next to me, smoke came under their door into my room

Friendly Service

No fridge in the room, Snacks and breakfast for HHonors really poor

Friendly Staff

Small Rooms

Air conditioning didn't work well at all. Newly renovated room but I think they overlooked renovating the a/C. I called the desk, who said they would call back or send someone up, neither happened. Hotel seems very dated at this point, even with the redecorating. Well located but tired.

Location

Was suppose to have a minni bar,but they discontinued. Three food carts greeted us at are room. The duct work for the air conditioner rattled the bed wall. The air conditioner itself did not work. 45$ to park at there facilities .

The location was perfect, for our purpose. The staff was pleasant & professional!

The room was filthy. I am allergic to dust, & there was a 1/4 inch of it on every door frame. I had nose bleeds. It took your management over an 1 hr & 30 mins. To come talk to me. Tried to pacify me with a $25 voucher. They also tried to have the room cleaned prior to me being able to speak with a hotel manager, no the room attendant. I was there due to my daughter's prom. I thought this was an institution. I could have spent the same $ elsewhere. I thought the name (hilton) meant quality. They took half off the room, however, with the dirty ROOM& dingy towels, I don't see where that represents the hilton brand, I grew up with! Thank you. Monique babbs

Good location. Meeters and greeters were good. (Not the desk clerks). Help desk couldn't do enough. Wifi good in lobby.

Deco is truly dreadful. The bathroom and bedroom furniture is over ornate too look expensive but is actually cheap looking. Reception desk staff were more onto processing than smiling and helping. Have to pay for wifi in your room.

Old and very small rooms, no security box, very old hotel and expensive.

The location, comfortable beds, parking available.

We picked this hotel because it had a pool and the pool ended up being closed the days we were there. Also, there were 2 of us in the room but only one decent chair. The desk chair was too low and went back to far so it felt unsafe to sit back in it. Hard to reach the plug to use the coffee pot. Overall we were disappointed in the Hilton and wouldn't stay there again.

the view. Historical decor and the history of the hotel.

impersonal and not cozy. Lack of restaurants and lounges . Too big !

the room was very nice and well put together!

the staff wasn't extremely welcoming. Were rude. Heat in the room was at 65 and when I set it to a higher temperture it took 3 hours to raise 3 degrees.

Good Staff and Excellent location

the parking and wifi were not included in the room cost.

It would be easier to say what I didn't like because almost everything was perfect. The room was spacious the T.V. was like add said, there were no hidden fees, I had a wonderful view, the staff were very friendly, even the woman straightening and cleaning my room was very hospitable. All the door men that I came in contact with were wonderful, helpful and charming.Thank you so much for a great birthday weekend.

The only thing that was somewhat disapointing was the size of the bathtub. I had hoped to take a nice soak in my beautiful room but I couldn't even straighten my legs. I tried anyway but the drian didn't seal properly so the tub would not hold water will. Too bad. :(

The room and hotel had great accomodations and everything was above standard.

The woman at the front desk was rude and not helpful when we checked in. Several of the staff members were unfriendly. We did, however, have great service in the restaurant and also found the sevurity extremely helpful and friendly.

The location, cafe and irish restaurant all in the hotel.

When I called prior to reservation asking about parking rules/regulations in parking structure, the lady answering questions was kind of rude.

It was a last minute reservation and thought the rate was good. The location was wonderful. Very comfortable beds, nice clean room and bathrooms.

the safety of the hotel

car parking is very expensive internet is not free my room window was leaking air

Location was perfect

It got very loud on Saturday night after the Halloween party. Had to call security at 1:30 am

Atmosphere

Location was great

I booked a two bathroom room when I checked in I got a one bathroom room