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7491-A New Ridge Road, Hanover, MD 21076 – Show map
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13 properties in Hanover
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44 verified reviews
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Hilton Garden Inn Baltimore Arundel Mills's staff speaks: English
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BBQ Facilities, Sun Deck
Fitness Center, Hot Tub, Indoor Pool
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Free! Wired internet is available in all areas and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Room Service, Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
3:00 PM - 11:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
Extra beds are not available.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of total guests in a room is 2.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 44 reviews
Value for money
Show reviews from:
Less than a half-mile from shopping at Arundel Mills, this hotel provides a free shuttle to Baltimore Washington International Airport, 6 miles away.
Score from 99 reviews Wonderful
Located next to Arundel Mills Mall shopping center and minutes from Baltimore Washington International Airport, this hotel features comfortable accommodations and numerous free amenities, including...
Score from 72 reviews Wonderful
This all-suite hotel is located off of the Baltimore-Washington Highway and offers free shuttle service to Baltimore/Washington International Thurgood Marshall Airport.
Score from 94 reviews Excellent
Situated minutes from several major highways and interstates, this hotel features modern amenities, and is an ideal location for exploring the surrounding area, including downtown Baltimore and...
Score from 34 reviews Excellent
The rooms were nice.
There was a party in the lobby that was so loud we could not hear the lady at the counter. The kids from the party were running all over the hotel. The pool was out of towels and there was trash on the floor in our room from the guest before us.
We were happy with the cleanliness of the room and the central location to restaurants and night life. The staff was extremely helpful when we asked for recommendations.
the hotel was beautiful and most importantly clean! fantastic location and loved the free shuttles that ran all night to nearby locations. the drivers were all friendly as well. comfortable room. will definitely come back again.
the elevators were wwaaaayyyyy to slow. the staff members were nice but a couple of them spent too much time talking to each other that helping the guests. plus those same staff members didn't offer us a casino voucher. someone else at the front desk offered me and my husband free casino $15 dollar voucher I was surprised because I was there for 2 whole days and was never offered that! the only reason I got it was because my husband went to the front desk and asked them a question. It seems like SOME staff members aren't on the same page as others. we ended up going to the casino and having a great time but most likely wouldn't have gone if we were not given that voucher.
my kids enjoyed the pool area.
I hated my stay at this hotel. The front end manager was completely unhelpful. The front end person double charged me and did not even apologize. I will never stay at this hotel again!!!!!!!!!!
How I was accommodated
The miscommunication About The grilling area
Less in room service's
The lobby was beautiful and was impressed with the infused waters and choices of coffee.
The front staff could of been a little more helpful with offering information pertaining to eating facilities, etc. and my bathroom could have been cleaner.
The hotel and stay was great! I have no complaints at all. Would definitely return.
I just think breakfast should be included.
Customer service Decor Bed
friendliness of the staff, helpful, cordial. This was at the reception and at the Bar/restaurant
I came from Europe and had no transport the location makes it hard to move by foot especially to the shopping Mall. I was not aware that the they had a free bus shuttle to the casino. The casino is located right in the middle of the shopping Mall. I walk back and forth from the hotel on the road for 2 days unaware of the transportation that you provide. The hotel provide a free shuttle to the train station, to the BWI Airport and to the Casino. What I thought was really missing was an advertising/sign board at the reception advising customers of the shuttle service that you propose it should be well advertised which I thought was not and in my view undermines your shuttle service a lot. You should print a poster with the slogan No cars? No transport? we provide transport every half an hour to etc etc please make your reservation with the reception etc etc. that would have been great. Anyway walking to the Mall was also a good exercise but a bit dangerous as there is no footpath to reach the Mall.
Everyone was so nice. Our room was very clean. Staff was willing to help us with what ever we needed. When we got there they let us check in early. Over all our stay was great. We will come back .
I didn't like that the pool was not open during the the week. We had to wait till after 4 pm to use it. We couldn't use it during the morning time or afternoon.
i liked how the staff were friendly there and how there were activities to do there. the fitness center opened 24 hours and the indoor pool was nice as well.
snacks there were too high a kit kat bar was $3.18 for a regular size candy bar. prices on that stuff were too high other than that everything was nice.
Everything was so clean and beautifully decorated. The bed was very comfortable.
We did not like having to wait so long for the shuttle to have to go to the Airport before we could get taken to the casino. We ended up driving ourselves to the casino.
Very comfortable visit.
Shuttle service was good. Hotel was in great location.
Some staff members were very rude and unprofessional!
I loved almost everything about my experience. The facility was amazing and in a great location.
There were only two things that I did not like (however they are not major deal breakers) 1) The woman who answered the phone when I called about the wifi could have stayed on the line with me until I confimed that I was connected (it took multiple attempts and shouldnt have) 2) Even though the parking lot was plowed for the snow, I had to cross a mountain of snow or go all the way to the end and come around to get to the front door.
Sodas cost entirely too much!! Held too much money from my account. I had to request a receipt.
room size; comfortable bed; dining facilities; and serving staff
outside air draft at entrance while seated in dining facility; small dining area
My sister and I were there for a weekend of Christmas shopping and really like the hotel shuttle that took us back and forth to the mall. One shuttle driver went put of way when our car was out of gas. He took us to gas station to get some gas and then assisted us with putting on tank. His name wax Larry.
My sister left her car running(accidentally of course) for two days. When we went leave the cat was out of gas and battery was dead. We accepted it was our fault but it seemed everyone at the hotel from front desk to maintenance to restaurant waitress and the police knew for the two days but no one tracked us down nor even posted a note on front door or at desk. I truly think Someone could have been more on top of this since it was apparent it was a guest of the hotel.
The hotel is located in a good location. Nice facilities.
The breakfast was expensive.
Clean, modern, friendly staff.
Carpet in hallway worn, outlet cover dangling, bathroom no vent fan.
Staff very Friendly
Cocktail Bar had no frozen Cocktails, Swimmin Pool ws So Cold and closed very early..
check in time and the restaurant prices
Check out time
Close to mall excellent staff shuttle service onsite services
Demeanor of other guests during our stay large group of loud ghetto dwellers made bar undesirable, not hotels fault
24 hour shuttle service to casino and the shopping mall. short wait for the shuttle
Breakfast ended too early should be at least until 11:00
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