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Newest reviews for Hilton Garden Inn BWI Airport

  • Michele
      United States of America
    June 10, 2014

    front desk staff and housekeeping staff were very nice and hospitable. Room was very clean and comfortable.

    credit card charge was $70.00 over what was stated on my invoice when i checked out. i called the billing department and the employee was very rude in her explaination that the additional charge was just temporary and would drop off my charges. She gave the impression she was tired of explaining this to quests. I suggest they tell guests up front that the additional charge they see will drop off and also the empolyee in billing get some customer service training.


  • Katharina
    May 24, 2014

    Super friendly and helpful personal -- I even got cheese for breakfast!


  • Maxine
      United States of America
    May 22, 2014

    Coffee and cookies in the lobby!

    The pool seemed so small!


  • Dennis
      United States of America
    May 17, 2014

    The atmosphere in the lobby is very nice, food was good

    Bar and kitchen needs to stay open longer especially since its right behind bob Evans........have to cater to your type of clientele


  • Ella
      United States of America
    May 16, 2014

    I love the location and the faculity. The room was very clean and spacious. I love the pool and hot tub.

    The staff was very rude and unprofessional. To be more specific it was the life guard on duty and the supervisor Mr. Ron. Mr. Ron was very rude and he expressed to us that he didn't have time to deal with our little situation!!! Other customers where even disturbed by the way I was being treated and ignored by Mr. Ron. I will never come back to that location again I feel very disrespected and I am in shock that this happend. My first stay was so wonderful so I came back and received the worst service ever.


  • Duane
      United States of America
    May 13, 2014

    Very clean ,the bed was wonderful ,and the food was very good ,I would stay there again


  • Tashana
      United States of America
    May 7, 2014

    The adjustable bed settings were very relaxing and convenient. Attendant in bar/grille very professional and friendly.

    Breakfast was not included and very expensive for one adult and child under 3. Pool was small and not heated. Hot tub was filthy. Staff seemed insincere.


  • Bridget
      United States of America
    May 1, 2014

    The staff were so helpful, proffessional and made us feel very welcome I loved this hotel, it was clean, comfortable, felt safe and breakfast was perfect. My son loved it also, Perfect weekend


  • John
      United States of America
    April 8, 2014

    Everything was neat, clean the staff was efficient and cordial. Can't ask for any more than that.


  • Juan
      United States of America
    March 26, 2014




  • Juan
      United States of America
    March 9, 2014

    room and bath clean,staff was great,central located

    prices for you breakfast too high


  • Anonymous
      United States of America
    September 25, 2013

    The beds were very comfortable!!


  • Kimberly
      United States of America
    August 14, 2013

    Very clean and comfortable and the staff was always helpful and cheerful.

    Can't think of a thing! It was all wonderful.


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