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Score from 738 reviews Very good 8.2/10

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DoubleTree by Hilton - Chelsea

hotel One block from Broadway and within walking distance of Madison Square Garden, this hotel in the Chelsea neighborhood of Manhattan offers an on-site restaurant, guestrooms with flat-screen TVs and a...

Most recent booking for this hotel was yesterday at 17:39

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hotel Located on Route 46 East, this motel is just a 15-minute drive from Central Park. It features daily continental breakfast, 24-hour coffee in the lobby and an on-site ATM.

Most recent booking for this hotel was today at 08:22

Score from 129 reviews Good 7/10

Newest reviews for Hilton Garden Inn Chelsea

  • Jane
      United States of America
    August 5, 2014

    Great location, easy to get to everywhere. Room is small but clean with a comfortable bed. Polite, helpful and friendly staff. Will return.

    Our room is right next to the vending and ice machines and a housekeeping supply room. It's noisy in the morning.


  • Cristina
    July 29, 2014

    It was on the location we were looking for and the wi-fi worked ok.

    small room and bathroom


  • Enrique
      United States of America
    July 16, 2014

    That you did not have to use your card to get up to the room.


  • Anonymous
      United States of America
    July 15, 2014

    Service, location, cleanliness, quality, design, concept.

    Noise level. You need better sound insulation. I could hear distinctly the chatter and banter from the room next door. Very discomforting at midnight.


  • Isobel
      United States of America
    July 10, 2014

    Compact, neat fairly small room but with super clean well appointed bath and comfortable bed. Staff okay, porters better than front desk which seemed somewhat uneven.

    See above. No real complaint will return if area warrants.


  • Serdar
    June 25, 2014

    Location is good to catch anywhere. Only some walk.


  • Anonymous
    June 19, 2014

    Very pleasant people working their.


  • Anonymous
      United States of America
    May 27, 2014

    Friendly helpful staff, great views (unusual for NYC), good location on a nice street (lots of plant vendors).


  • Anonymous
    May 26, 2014

    Great location - walking distance to Times Square! Subway at the end of the block to take you wherever you need to go. It was our first time in NY so we were a little apprehensive but overall impressed with the hotel and staff.

    It was expensive to stay in Manhatten so there may be better value for money out there if you book well in advance.


  • James
    May 23, 2014

    Location was right for us. Staff was helpful when we pressed for assistance.

    Took some fast talking to extract the included breakfasts from them. It was part ot the deal, but the staff initially denied all knowledge. Having our confirmation in hand saved the day.


  • Ken
    May 20, 2014

    Location, affordability, WiFi, microwave, mini fridge.

    Very slow elevators, staff unable to print boarding passes for us with simple instructions, no safe in the room for valuables.


  • John
    May 2, 2014

    Stayed at this hotel twice now. Will definitely come back for a third.

    Construction on the street was loud. But that was not the hotels fault. Everything in NYC is under construction.


  • Kenneth
      United Kingdom
    April 23, 2014

    Very convenient location in Manhattan, pleasant and helpful staff, good rates for NYC.

    Nothing, it's a great hotel


  • Marco
    April 19, 2014

    Staff very nice and willing to help and support. Room are very confortable comparing with price. Wireless very good. Miocrowave in the room vrey useful

    We were at 7th floor, not so high, on windy days the wind was passing thru the windows, cooling down the room.


  • Jennifer
      United States of America
    April 16, 2014

    Maid service was good once they showed up

    Maid service was inconsistent . Twice the room hadn't been cleaned by 4pm


  • Francesco
      United States of America
    April 9, 2014

    Comfort! The bed was awesome!

    The location: it's in Manhattan, but a little far from the subway "E", that is the most convenient connection to the JFK.


  • Anonymous
    April 3, 2014

    Location, staff, comfort of rooms

    AC unit too loud


  • Joseph
      United States of America
    April 1, 2014

    Location, price, staff, cookies

    we stayed in 1207 . It was easy to hear other guests outside our room and the opening and closing of doors was very loud.


  • Anonymous
    March 26, 2014

    No safe in room


  • Peter
    March 24, 2014

    Staff were very helpful and the hotel was very clean and comfortable

    Unfortunately we were unlucky to be next door to some young people who played their music very loud. The staff were excellent and gave us a new room and a complimentary breakfast .


  • Ana
      United Kingdom
    March 16, 2014

    Breakfast was amazing Wi-fi worked really well Best location ever!


  • Patricia
      United Kingdom
    March 8, 2014

    how friendly and helpful staff were , breakfast rooms ,


  • Antwionette
      United States of America
    February 28, 2014

    Staff was very pleasant. Comfortable beds

    WiFi did not work. Price was too much for size of room (very small).


  • Josh
      United States of America
    January 30, 2014

    Price, simple check-in, has all basic amenities an average business traveler needs. Great staff.

    Dark rooms, Inefficient layout. Beds are a bit stiff. HVAC constantly running, hard to hear anything else. The towel bar next to sink fell apart and cracked my computer screen.


  • Margaret
    January 28, 2014

    My mother booked on line for me (20 yrs old) and my brother (16 yrs old) to stay in this hotel for 3 nights as 1 adult age 18+ and 1 child. The full payment was made at time of booking.When we arrived to check in at 8.30pm they would not give us our room as they said one of us had to be over age 21. I had to ask my mother who lives in Europe (@1.30am) to scan her passport and email it with her consent directly to the hotel. This requirement should be flagged when booking NOT when arriving at the hotel. The hotel management have still not acknowledged that their website booking page needs to be updated.


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