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Hilton Garden Inn Worcester
35 Major Taylor Boulevard, Worcester, MA 01608 – Show map
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 28 at 4:07 PM from the United States.
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7 properties in Worcester
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72 verified reviews
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Hilton Garden Inn Worcester's staff speak: Spanish, English
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Fitness Center, Indoor Pool
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Free! Wired internet is available in the business center and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 8.95 per day.
Private parking is available on site (reservation is not needed) and costs USD 12.95 per day.
Room Service, 24-Hour Front Desk, Laundry, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Safe, Non-smoking Rooms, Facilities for Disabled Guests
From 4:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! Up to three children under 18 years stay free of charge when using existing beds.
Free! Any additional older children or adults stay free of charge when using existing beds.
One older child or adult is charged USD 15 per night in an extra bed.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hilton Garden Inn Worcester accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 72 reviews
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location and pleasant staff
parking wasn't on-site but rather, in a parking garage across a wide (double lane) street
For Business the location is great.
For Leisure it is over priced without amenities.
2 adult sons were Not given the double queen we booked OUTRAGEOUS
Size of the rooms and close to several restaurants.
Bed was to hard for my taste.
Front desk Breakfast Cleanliness
Parking across street.
the staff was so friendly and helpful. we were in worcester to see colleges and had to cancel the second day. the front desk staff were happy to oblige. there was no cancellation fee and they held our bags while we ate lunch before departing.
there is nothing negative i can say about our stay.
My husband and I were both very disappointed with our stay at Hilton Garden in Worcester. The staff was average, to a couple being downright rude., the room was nothing great either, I have actually had better rooms and service at Holiday Inn Express. The Hotel said soda & vending machines on each floor, which was totally false, we had to go fromm our room on 7th floor to the lobby's small convince store whit h did not carry much at all. Room service we tried twice and was not doing room service. Unos pizza in attached building would deliver off their small menu only between 4:30 pm and 9pm. Information in room stated continental Breakfast status at 6 am, or you could also order, special breakfast meals from a menu, ie, pancakes, omelets, eggs and bacon, We went down for breakfast and everything was over priced. Even continental breakfast which in most hotels is included with stay. Bed was not comfortable at all!! Both my husband and I had back surgery, and we were in alot of pain upon waking. Could not wait to leave. I booked this 2 months in advance and paid in full. (I had gotten a special on booking .com 2 nights for $176 total, with name your own price) Upon getting to hotel, front desk, said I was prepaid for 2 nights, and upon leaving received paper under door stating 0 balance due. The very next day the Hilton hotel took another $176 out of our bank account. I phoned hilton numerous times stating our dissapointment, and also asking why more $ was taken out. Rudely a manager, Mark, went on saying that only one night was paid and they charged for 2nd night. I specifically asked when checking in, if we only stay one night, could I get refund, our plans had changed, he said No you are already paid for both nights????? Upon checking out we spoke to 3 different staff members telling them we were not pleased at all with their hotel.
The lovely soft luxurious linen in bedroom and bathroom
Nothing, all was very lovely. Thankyou.
I liked the location and that it was central to everything in the city. As well as the restaurant down stairs and the pool.
The staff was apathetic. We were misinformed about the facilities and parking is not free. The sheets were stained.
The hotel was so nice. The rooms were clean and updated. I loved having a keurig and refrigerator. The beds were very comfortable.
The pool area becomes very slippery when wet. The tile should have some kind of grip on it. My son fell in the pool area and smacked his head. Also the hot tub was not working.
Location, service, cleanliness,and parking.Swimming pool was great. Eateries within walking distance. Found an excellent nite club a block away.
No valet service. Refrigerator never got cold. One more hour for breakfast. Missed it every morning. Closed at 10 am.
We were milady surprised and delighted at how comfortable our room was and really appreciative of the friendly and helpful staff, across all departments in the hotel.
The breakfast needs improvement - the prepared food is SO salty to an unhealthy level and the meat and fruit are not good quality. The teas, coffee and eggs were wonderful! The parking situation is not ideal. Having to park and repair all the time is not convenient.
Happy with every single thing.
Only negative is that there was a light bulb burned out in the bathroom.
Wi-Fi was spotty at best very slow. But there was no charge for the Wi-Fi.
The hotel was very clean and quiet.
Being across from the Police Station it was noisy with sirens and vehicles going in and out. The 15 minute loading parking was occupied by people who parked and ten when across the street or even worse down the street for long extended times. Having to park in a parking garage across the street from the hotel was highly inconvenient and as a solo traveler I felt unsafe parking there.
We loved the breakfast and felt it was well worth the small additional fee we had to pay.
Having to pull a U-turn to get from the hotel to the parking garage was a little nerve wracking for myself, being from out of state and all.
The room was not as advertised on your site, I paid extra for a room with a a living room couch as pictured and this was not the case on arrival and I was told that was something I needed to speak with booking.com about not the hotel. Also there was food in the fridge, old food, and the room did not look cleaned at all, however the beds were made. We had a fine stay by our own valition but were not impressed by the bait and switch tactic that seems to have been used.
Very friendly staff, nice facility, comfortable room with enough space for a rollaway bed and family of five.
Noisy location, parking inconvenient.
The hotel staff was friendly and helpful. The room was a good size, very clean and the beds comfortable. The breakfast offered was delicious. All of the details such as a Keurig in the room and a towel sculpture on the bed also made our stay more enjoyable. The next time we are in the Worcester area we will definitely stay here again.
I check in on Friday went out to have a cigarette came bk room key didnt work....then Saturday morning went to DCU came bk and door was not locked told the desk had to go bk for dance competition came bk around 6 door still wasnt locked was finally fixed on Sunday so anyone could have stolen anything my daughter was worried all day that someone would steal her costumes we couldnt sleep wondering if anyone went threw are stuff i had to ck the whole room beforey daughter would even go in..we left on Sunday didnt even stay till Monday and apparently noone noticed cuz i was charged for staying sunday nite. This was my 3rd year staying there in March but not to sure where myself or my whole dance studio will stay next time.
Nice size room, easy parking
Nice clean room and bathroom. Coffee out early.
Parking across street. Expensive breakfast for just a couple of eggs. Toilet didn't work.
The staff were all helpful and friendly above and beyond the'call of duty'. They gave us good information about the city,including the easiest way to get around. The freshly prepared breakfast was tasty and good value for money. The room was excellent,as was the parking facilities. It was a pleasure to be there for the night.
That we couldn't spend a few more nights.
The shuttle drivers, valet and front desk were accomodating and very informative- great job!
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