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hotel Offering on-site fitness facilities, Holiday Inn Express Worcester is located in Worcester, Massachusetts. Free Wi-Fi access is available.

Most recent booking for this hotel was yesterday at 14:19

Score from 43 reviews Very good 8/10

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Most recent booking for this hotel was yesterday at 18:38

Score from 83 reviews Good 7.5/10

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Newest reviews for Hilton Garden Inn Worcester

  • Celina
      United States of America
    August 28, 2014

    location and pleasant staff

    parking wasn't on-site but rather, in a parking garage across a wide (double lane) street

    7.1

  • Will
      United States of America
    August 28, 2014

    For Business the location is great.

    For Leisure it is over priced without amenities.

    7.1

  • Lynne
      United States of America
    August 19, 2014

    2 adult sons were Not given the double queen we booked OUTRAGEOUS

    6.7

  • Anonymous
      United States of America
    August 7, 2014

    Size of the rooms and close to several restaurants.

    Bed was to hard for my taste.

    7.5

  • Tom
      United States of America
    July 29, 2014

    Front desk Breakfast Cleanliness

    Parking across street.

    8.8

  • Susan
      United States of America
    July 25, 2014

    the staff was so friendly and helpful. we were in worcester to see colleges and had to cancel the second day. the front desk staff were happy to oblige. there was no cancellation fee and they held our bags while we ate lunch before departing.

    there is nothing negative i can say about our stay.

    8.3

  • Wendy
      United States of America
    July 19, 2014

    My husband and I were both very disappointed with our stay at Hilton Garden in Worcester. The staff was average, to a couple being downright rude., the room was nothing great either, I have actually had better rooms and service at Holiday Inn Express. The Hotel said soda & vending machines on each floor, which was totally false, we had to go fromm our room on 7th floor to the lobby's small convince store whit h did not carry much at all. Room service we tried twice and was not doing room service. Unos pizza in attached building would deliver off their small menu only between 4:30 pm and 9pm. Information in room stated continental Breakfast status at 6 am, or you could also order, special breakfast meals from a menu, ie, pancakes, omelets, eggs and bacon, We went down for breakfast and everything was over priced. Even continental breakfast which in most hotels is included with stay. Bed was not comfortable at all!! Both my husband and I had back surgery, and we were in alot of pain upon waking. Could not wait to leave. I booked this 2 months in advance and paid in full. (I had gotten a special on booking .com 2 nights for $176 total, with name your own price) Upon getting to hotel, front desk, said I was prepaid for 2 nights, and upon leaving received paper under door stating 0 balance due. The very next day the Hilton hotel took another $176 out of our bank account. I phoned hilton numerous times stating our dissapointment, and also asking why more $ was taken out. Rudely a manager, Mark, went on saying that only one night was paid and they charged for 2nd night. I specifically asked when checking in, if we only stay one night, could I get refund, our plans had changed, he said No you are already paid for both nights????? Upon checking out we spoke to 3 different staff members telling them we were not pleased at all with their hotel.

    3.3

  • Anonymous
      United Kingdom
    July 10, 2014

    The lovely soft luxurious linen in bedroom and bathroom

    Nothing, all was very lovely. Thankyou.

    10

  • Anonymous
      United States of America
    July 8, 2014

    I liked the location and that it was central to everything in the city. As well as the restaurant down stairs and the pool.

    The staff was apathetic. We were misinformed about the facilities and parking is not free. The sheets were stained.

    6.3

  • Karen
      United States of America
    July 8, 2014

    The hotel was so nice. The rooms were clean and updated. I loved having a keurig and refrigerator. The beds were very comfortable.

    The pool area becomes very slippery when wet. The tile should have some kind of grip on it. My son fell in the pool area and smacked his head. Also the hot tub was not working.

    9.2

  • Lonnie
      United States of America
    July 2, 2014

    Location, service, cleanliness,and parking.Swimming pool was great. Eateries within walking distance. Found an excellent nite club a block away.

    No valet service. Refrigerator never got cold. One more hour for breakfast. Missed it every morning. Closed at 10 am.

    9.2

  • Anonymous
      United States of America
    June 30, 2014

    We were milady surprised and delighted at how comfortable our room was and really appreciative of the friendly and helpful staff, across all departments in the hotel.

    The breakfast needs improvement - the prepared food is SO salty to an unhealthy level and the meat and fruit are not good quality. The teas, coffee and eggs were wonderful! The parking situation is not ideal. Having to park and repair all the time is not convenient.

    10

  • Anonymous
      United States of America
    June 18, 2014

    Happy with every single thing.

    Only negative is that there was a light bulb burned out in the bathroom.

    10

  • Dalton
      United States of America
    June 13, 2014

    Wi-Fi was spotty at best very slow. But there was no charge for the Wi-Fi.

    9.2

  • Heather
      New Zealand
    June 1, 2014

    Wonderful staff

    Nothing

    8.8

  • Laura
      United States of America
    May 9, 2014

    The hotel was very clean and quiet.

    Being across from the Police Station it was noisy with sirens and vehicles going in and out. The 15 minute loading parking was occupied by people who parked and ten when across the street or even worse down the street for long extended times. Having to park in a parking garage across the street from the hotel was highly inconvenient and as a solo traveler I felt unsafe parking there.

    7.1

  • Morgan
      Canada
    April 16, 2014

    We loved the breakfast and felt it was well worth the small additional fee we had to pay.

    Having to pull a U-turn to get from the hotel to the parking garage was a little nerve wracking for myself, being from out of state and all.

    9.6

  • Joseph
      United States of America
    April 15, 2014

    The room was not as advertised on your site, I paid extra for a room with a a living room couch as pictured and this was not the case on arrival and I was told that was something I needed to speak with booking.com about not the hotel. Also there was food in the fridge, old food, and the room did not look cleaned at all, however the beds were made. We had a fine stay by our own valition but were not impressed by the bait and switch tactic that seems to have been used.

    5.4

  • Heather
      United States of America
    April 13, 2014

    Very friendly staff, nice facility, comfortable room with enough space for a rollaway bed and family of five.

    Noisy location, parking inconvenient.

    9.2

  • Tonia
      United States of America
    April 5, 2014

    The hotel staff was friendly and helpful. The room was a good size, very clean and the beds comfortable. The breakfast offered was delicious. All of the details such as a Keurig in the room and a towel sculpture on the bed also made our stay more enjoyable. The next time we are in the Worcester area we will definitely stay here again.

    10

  • Brenda
      United States of America
    April 1, 2014

    I check in on Friday went out to have a cigarette came bk room key didnt work....then Saturday morning went to DCU came bk and door was not locked told the desk had to go bk for dance competition came bk around 6 door still wasnt locked was finally fixed on Sunday so anyone could have stolen anything my daughter was worried all day that someone would steal her costumes we couldnt sleep wondering if anyone went threw are stuff i had to ck the whole room beforey daughter would even go in..we left on Sunday didnt even stay till Monday and apparently noone noticed cuz i was charged for staying sunday nite. This was my 3rd year staying there in March but not to sure where myself or my whole dance studio will stay next time.

    6.3

  • Ben
      United States of America
    March 8, 2014

    Nice size room, easy parking

    9.2

  • Susan
      United States of America
    February 27, 2014

    Nice clean room and bathroom. Coffee out early.

    Parking across street. Expensive breakfast for just a couple of eggs. Toilet didn't work.

    7.9

  • John
      Canada
    February 11, 2014

    The staff were all helpful and friendly above and beyond the'call of duty'. They gave us good information about the city,including the easiest way to get around. The freshly prepared breakfast was tasty and good value for money. The room was excellent,as was the parking facilities. It was a pleasure to be there for the night.

    That we couldn't spend a few more nights.

    10

  • Jennifer
      United States of America
    February 10, 2014

    The shuttle drivers, valet and front desk were accomodating and very informative- great job!

    9.6

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