눉The AC system was not working properly
Simply put, we were not able to set the desired temperature or shut it off.
The AC system constantly cooled the room to about 62-65 Degrees.
No matter what we set at the thermostat, it just kept on cooling and blowing cold air. Also, during most nights it upped the ante several times in the middle of the night by increasing its fan speed to an hurricane-like setting. While the air vents already weren’t the most quiet to begin with, the increased fan speed made the rattling even worse and kept us awake all night. I tried directing the vents into a different direction but that made the rattling even louder.
I’ve placed a total of four calls to the front desk and went there in person two times but the issue was never taken care of despite the promise to handle it quickly.
We had three visits from a technician to our room.
The first on our third day, more than one ad a half day after my initial complaint. He basically told me that we should adjust to the cold AC and he has set his AC in his house to 60 °F. Since it cooled - which in his mind was the “working” condition - he left.
Quite frankly, we don’t quite care how your technician sets his AC in his home. We went to Florida to get some warm weather. And needless to say, when you advertise a premium room with air conditioning the least thing one can expect is, that he can set the AC to whatever temperature he wishes.
We both got the flu during our second night with you. A constant stream of cool air is not what we are used to and prefer.
I called the front desk again, they promised to take care of it. Nothing changed.
After we arrived back in the evening on our sixth day we found a note from a technician in our room informing us, that the error was located and fixed.
The next night determined that to be a lie. The AC behaved just like the nights before. We set it to 75° F, it simply cooled the room down to 62°F this night.
눇Great Location, excellent pool area, large rooms.