There was renovations going on in the main lobby, which was quite
scruffy, but not noisy. This is probably why we were upgraded, as was,
I assume, as meany other guests as they had rooms. Seriously though, so
long as the price is right, this is the best place to stay for the
We booked this hotel because it's very close to Universal, also, I
generally like Hilton hotels.
Well, we were close to the theme park, we were upgraded to the concierge floor (not sure what that meant, but we got a very large room with a great view, robes and a free continental breakfast, which was yummy).
The bed was super-comfy, the diningroom elegant, with excellent service, but the best bit was walking hope from the theme park, which took 10 minutes walking slow, down hill (get the free shuttle to the park if you don't want to walk).
We only stayed two nights, and we arrived just before midnight, and the reception staff couldn't have been more helpful if she'd tried. Because we arrived so late, we opted for a room service snack, which was very nice. Unfortunately, my husband got tomato sauce on his robe, so the day staff must have taken it foe washing, also they didn't replace some of the towels we used, so he complained to reception. They responded by upgrading our continental breakfast to the full monty. We even got a card of apology!
When we come back to Universal, we will definately stay here again.