Hilton New York

Spacious rooms and friendly accomodating and helpful staff.Fantastic location so close to Times Sq , subway and many other attractions.

for meeting, shopping.

noisy, too big

The ease of check-in & the availability to check in early. Great location & courteous staff.

The room was large by nyc standards and the location was wonderful!!

Excellent hotel with good service, and location is great/ Would stay in in again.

the concierge was good and helpful

We are frequent guests of Hilton properties worldwide... but this property dissapointed me extremely... i have never seen more rude and mean staff.. the house keeping department would enter our room at 9am without knocking.... they open the door and once the door is half opened they use to knock... this was absolutely appauling... we complained that our room was a connecting room and the next door ladies were soooo loud at 7am in the morning that we couldnt sleep well... very very dissapointing i hope these points get accross to the responsible person...

we love the location , clean room , comfertable , the hotel is near fifth avenue and times squier

The staff at reception desk were not that friendly. It could be beause we were ther during the new year holidays, where the hotel was very crowded with guests.

I like the location and the facilities

The breakfast area was very small and over crowded. The bath room required upgrading and redesigning.The room service food was also not up to the standard.

Hilton New York is a reliable home away from home that lives up to the Hilton name. The registration staff and concierge staff are all professional, friendly and efficient. It's not the most luxurious but given the NYC hotel prices, it's definitly above average in comfort. There's no surprises, you get what you pay for. The best location for a first time mid-Manhattan tourist, it's within walking distance to everywhere. i.e.: theatre, dining, shopping, tour bus, central park.

1) The housekeeping staff were loud in the hallways (even in the morning when you want to sleep in), some did the minimal in the room. i.e.: Didn't always re-stock coffee & teas, etc. 2) The side doors to the hotels were always locked, you had to walk around to the main door, where the crowds were, all the time. 3) As well the taxi line up was forever long. (sometimes 20 mins during late afternoons to early evenings) Eventhough it has a driveway (not all hotels do), it was always chaotic. (not too orderly)

location was exceptionally convenient to shopping, museums, central park and theatre district. Good restaurants and delis nearby in 7th and Broadway.

room was small. No wine glasses provided and replenishment of coffee service had to be constantly requested.

Staff was very pleasant and helpful.

I did not like the charge for internet services, or the charge for the fitness facilities.

The location is good.

I called ahead of time to make sure my daughter could check in earlier in the day since my flight was very late. I was told that this would not be a problem. When she arrived your hotel staff refused to check her in and she had to wait in a coffee shop for over four hours. This is unacceptable. Also the hotel seems too big to be managed well.