The stay was hell. The front desk people were rude and arrogant. We stayed there on the eve of my wedding with my sister. It was through booking.com at the rate of $99.00 which was okay, I thought because prior to booking i read about late check out and it was for a $50 fee. We checked in late about 10pm or so on Saturday night. My wedding was at 5pm Sunday and the bridal car was scheduled to pick us up at 3:30.
Halfway through make up and pictorial and preparation, the front desk guy called us and asked if we were checking out. When I said we were staying over, he said we were gonna be charged $189.00 more, late check out would warrant the same rate. When I said I got the rate for $99/night he said that was nit gonna happen because the booking was through a third party vendor. I told him about the late check out fee of $50 and he said we either pay $189 or vacate the room RIGHT AWAY because they needed the room, they were busy, they are a BUSINESS travel hotel. Did not even offer anything despite me explaining my situation. I had to beg for 15 minutes allowance so we can all pack. He kept saying we were past the check out time, etc.half naked, make up and hair half done, luggage and goen and flowers in tow, we cacated the room.It was around 1:45 -2ish.
When I got to the lobby to check out, no apologies were offered and instead the guy said "it's supposed to be a happy day for you". I retorted "yeah, but you ruined it for me". Instead of an apology they all laughed and they murmured something as i was walking away from them.
We tried to finish make up and hair in the bathroom at the lobby, (although we did not finish for obvious reasons).
We all hung out and waited for the bridal car, but because we were kicked out earlier, my sister and I were in our jeans with half done hair do and make up!
So never book at the rotten, dirty Hilton people. I think motel 6 would have been a better choice than an over rated, rude staffed, dirty Hilton.