Hilton San Francisco Union Square  

Good clean and comfortable rooms. Staff very good . Close to the shops and the cinema at westfield

The Starbucks in the hotel shuts early and also it appears that anyone can walk into the reception area. Also don't bother with the hotel parking as right across the road is a private company who offer it cheaper

Friendly staff.

The room was clean and quite eventhough its located in the middle of the city. No sound from outside come inside the room except for the fire engine truck.

The bulding and the elevators are kind of old.

I stayed in a double room. It was excellent for my purpose - I was only in SanFrancisco for 1day/1night. It was centrally located - I was within walking distance of all the sights I wanted to see. The bed was comfortable & the room/washroom was clean - the two things that mattered to me most! There are plenty of restaurants & shops in and around the hotel so there is absolutely no shortage of places to dine/drink. There is also no reason to spend $14 on a continental breakfast buffet for this reason. Do not feel you have to stay at the hotel to eat....there is so much variety in the area!

I've travelled a fair amount and the United States is the only place in the world where you actually have to pay for internet. $14.95 a day for internet services is hilarious! I know the U.S. is going through an economic crisis....but it's silly to have to pay for something that is so basic nowadays. I suggest that the Hilton differentiate themselves by offering free wi-fi in their hotels - you'll definitely attract & retain more customers if you do this.

It was within walking distance of my final destination.

The bathroom had built up dirt in the corners and the tub was too small. There was rubbish on the floor in the main room area, the ironing board was missing and the lack of complimentary coffee in the rooms is an oversight for a four star hotel.

The staff were friendly and readily available to help answer questions, give directions and/or provide opinions of nearby restaurants.

Although, the room was clean, it smelled like cigarette and the bathroom had an unpleasant (sewer) smell.

Great views, lots of staff available, friendliness.

The price at booking online needs to be made based upon what you'll actuially have to pay on check-out, ie no single-occupancy tax was mentioned (as this was my first trip to San Francisco I ddin't know about this charge and was very disappointed that it wasn't highlighted at the time of reservation), also the breakfast offered was a continental type only for which I had to pay an upgrade to allow me to have a full breakfast (this is the first time that a full breakfast hasn't been included in the advertised rate of bed and breakfast and I have stayed at many Hilton hotels). Also the hotel lobby area is very busy at all times which makes it looks hectic; an area away from the main lobby for people to relax in would be a nive idea.

Location, decor, room amenities, starbucks!

Location

Price of rooms

The location of the hotel was just at the heart of the downtown sf. It provides the standards of a 4* for a chain hotel. The rooms are equipped with necessities. There are many rooms available for all times since the hotel is too large.

Since the hotel is too large and located in 3 different towers, it was very crowded mainly in the lobby area. It is not a very good value for money since it was over 200 dollars per night

Location is excellent. Cooperative staff

The room was comfy and very clean even the location is excellent for union square for the purpose of shopping and city trip

The wifi isn't free in the room only the lopy

Good location quite near Union Square and Powell Street

Hotel looks a bit dated (especially the room) and could do with a revamp