Hilton San Francisco Union Square  

I like the staff, they we're all kind and helpful. But most of all I like the location. The proximity to shopping, restaurants, and bars is awesome. The town is so cool, but it sucks when you gotta take your car around. Pay for the hotel parking and walk around. And a taxi cab to any thing a bit to far is no more then $10. Fishermen's Wharf was a $7 ride, so $14 if you count both ways. The Zoo is maybe $10 or $11. Well worth it. Location location location!!!!!!

The Lay it is a bit confusing, but thats really not a dislike...it was cool to be in such a huge hotel.

Staff was very kind. Air line computer was very convenient for me.

Easy access to everything. Very comfortable. Staff very friendly andhelpful

A little pricey

Everything I needed was at my fingertips. All staff was incredibly helpful. Great restaurant and a Starbucks in the lobby! Exceptionally clean. Very comfortable beds and large, fluffy, absorbant bath towels. Right in the heart of Union Square and great shopping.

I had a 2 Q bed room reserved and they tried to give me something less 3 times. Each time I got to the room it was not what was confirmed. Then I was charged $150 more on my credit card. They agreed to credit my account, but the two issues leave me less than satisfied about the level of service and ethics of this Hilton property.

Nothing in particular

Rooms are too small

I stayed in a double room. It was excellent for my purpose - I was only in SanFrancisco for 1day/1night. It was centrally located - I was within walking distance of all the sights I wanted to see. The bed was comfortable & the room/washroom was clean - the two things that mattered to me most! There are plenty of restaurants & shops in and around the hotel so there is absolutely no shortage of places to dine/drink. There is also no reason to spend $14 on a continental breakfast buffet for this reason. Do not feel you have to stay at the hotel to eat....there is so much variety in the area!

I've travelled a fair amount and the United States is the only place in the world where you actually have to pay for internet. $14.95 a day for internet services is hilarious! I know the U.S. is going through an economic crisis....but it's silly to have to pay for something that is so basic nowadays. I suggest that the Hilton differentiate themselves by offering free wi-fi in their hotels - you'll definitely attract & retain more customers if you do this.

Breakfast buffet was complimentary and was the best breakfast buffet ever. Staff was great.

Hotel is a little tired...no exhaust fan in bathroom.

It was convenient and central. We had a good upgraded suite and were very comfortable. The concierge service was excellent, as was the valet service for the car.

The coffee shop was boring. Decorated in miserable tones and very noisy. We had one supper there and the food was not good. A large lump of tasteless chicken. We went out for breakfast every day. There was no other restaurant within the hotel.

Location, pleasant staff, comfort, views from upper floors.

I thought it was nice that they let you use Wifi without having to pay for it like you do in other hotels.

We stayed in tower 2, which I am presuming is the tower of a previous non-Hilton hotel that the Hilton bought out. Therefore, the walls were paper thin, and we heard every footstep, baby crying, and people on the street at all hours of the night. It was also Saturday and the room next to us was having a party all night long and we heard every drunk laugh and giggle the entire night, even after we called security the noise persisted. I've slept better at 2 and 3 star hotels, so it was rather amusing that we had such a bad night's sleep at a place with the reputation of the Hilton.

Noisy. Lots of weird building sounds. Maybe from plumbing or boiler.