Hilton San Francisco Union Square

１．チェックインの時に、バラバラで予約をした内容を、ひとつの部屋としてアレンジしていただいたことは、- 感謝します。２．チェックアウト後に空港まで行く際に、ホテルが用意した車があり、タクシー同様の料金で移- 動することができたことは、大変ありがたいことだった。

部屋のミニバーが壊れていて、修理が必要だった。備え付けの家具の引き出しが不調であった。引き出しに物を- 入れると、閉めても勝手に引き出しが出てきてしまう状態だった。いずれも、修理をしてもらったが、事前のチ- ェックが不十分であり不満が残る。

Expensive parking and breakfast buffet, scary neighbourhood after midnight.

very poor internet connectivity despite high prices for it

The room was done very tastefully, very comfortable, had a nice view of the pool from the room.

Very friendly service. Very convenient location. Very good value.

Nice hotel with good ammenities.

The very confusing route from parking to skywalk floor, to tower one floors. Also, price of parking. Very expensive.

Good location and excellent large modern hotel

Breakfast was not included in our rate - we had breakfast in the restaurant once. The buffet breafast was fine but worked out at at about $65 plus service for 2 people which is high if you do not eat much at breakfast.This was a bit of a surprise as breakfast options and pricing were not particularly clearly shown anyplace we could see. Of course there are plenty of place to have breakfast at outside the hotel.

Location excellent for Downtown and easy access to transport links across the city the price was reasonable too

Was noisy. The corridors always seemed to be busy and there was always people banging around. For a large chain hotel I was surprised but it did not make oyur stay any less enjoyable it was a nuisance more than anything

Everything. Location, confort, price. Wonderful

Everything perfect

The hotel has a great location in the heart of the shopping district and within easy reach of the trams

There are a lot of vagrants in the city which made us feel a little uncertain of venturing out at night but getting a taxi was easy

Room Service said food would be delivered in 30 minutes, it was 1 hour

The staff was extremely courteous and helpful. At registration time, the clerk provided answers to all my questions and did not seem in a rush to get me checked in. Furthermore, when checking out the clerk was even more gracious engaging me in conversation and actually raising my spirits with her caring manner.

The many different charges such as a 22 per cent gratuity plus a five dollar service charge for room service. I calculated that a $10 item would cost one $17.20 which prevented me from wishing to utilize room service. Additionally, the minibar was over priced and also subject to a 20 percent restocking fee. Moreover, if one acccidentally left something in the mini-bar a fee would be charged to remove this item. While, the staff and conditions were excellent. I would never order room service or use the minibar.