Noisy patrons across the hall - college town. Staff should know better than to put college kids in the same area of the building as business travelers, older couples and/or families with children
North Tower rooms were average - clean but, bed was too soft, pillows too hard and excessive water leaked on floor when showering.
The staff is exceptionally friendly, cheerful, helpful and accommodating. All of them were very pleasant.
We had a terrible first night due to noisy heater, too soft bed and people across the hall partying loudly all night while staying in the North Tower. We finally complained at 3am and the staff took care of it.
Requested a different room the following night and staff made sure everything was taken care of, gave us a discount, free breakfast and apologized for the inconvenience, turning a bad stay into a good stay.
Executive Tower is much nicer than North Tower.
And did I mention that the staff are all just so pleasant to interact with?