We made two reservations for our stay, one with Holiday Inn, the other with Booking.com. We choose to cancel the res with Holiday Inn as we were able to get breakfast included for the same price with Booking.com. The room we reserved, since we figured we would be at the parks for most of the days of our stay, was a basic "hotel" room, which we thought would be adequate based on the pictures provided by both sites. The room was nothing at all what we expected and resembled a maid's closet. It was an interior room, with the window overlooking an atrium. Nowhere on either business's website does it state you may end up in an interior room. Even though we stayed in what the Front Desk referred to as the "hotel" section of the property, you do not receive daily maid service. You need to call to have clean towels delivered, to have more coffee setups for daily use, etc. Trash is left out in the hallways by guests. The room, although updated, was dark and stuffy. The only mirrors in the room are in the bathroom, one above the vanity and the other behind the bathroom door, which is very inconvenient if you have multiple people trying to get ready. The kitchenette is equipped for your basic cooking needs, we refused to cook as there is no ventilation. Yes, there is a vent above the cook top, but the air is vented at your face and without a window to open, we opted not to permeate our room with cooking smells. The front desk staff was beyond rude and lacking any ability to accommodate our dissatisfaction, in fact, in trying to fix the situation they worsen the problem by spending 15 minutes in figuring out how much we would owe in cleaning fees as we hadn't stayed in our room for a long enough period of time if they were able to move us to another room for more money per night, in addition to charging us for the proper cleaning fees owed. They also blamed Booking.com for misrepresenting the property and the room we had booked.
The best part of our stay was taking advantage of the water sports at Orange Lake, the kids really enjoyed jet skiing and tubing. We also had a nice time lounging by the pool.