Hotel Cass - A Holiday Inn Express at Magnificent Mile    

The great service we had from our housekeeper, Virginia.

The length of time you had to wait for the lifts

Comfortable bed. Extremely friendly and cooperative staff. Close to theater and shopping

our room was extremely small. We had no refridgerator. One person had to suck in their gut in order for the other person to pass by in order to use the bathroom . Noise level was aweful. Cars honking, Ambulance sirens all night long.

Excellent location! Staff was very pleasant and complimentary.

N/A

The breakfast was nice.

The bed sheet is dirty and smells really bad. The house keeping lady started to knock our door to remind us to check out around 9:00am. And woke us up three times before we check out.

nice spot near shopping street

room is way too small.

The position

Room was cold

Great location, nice historic hotel

Very small room, not very good breakfast, WiFi works fine however it's annoying that you must log in to the network everytime you open your computer :/

The staff is outstanding and went the extra mile or two to help (especially Fran and the young lady working the front desk early on the morning of April 18!)

Nothing comes to mind

Staff was extremely helpful in guiding me to walkable destinations. Great breakfast variety.

Not having a easy chair in my room.

Very professional always busy hard working staff.

Rooms were a bit small but it was expected and if my boyfriend wasn't so tall it wouldn't have been an issue at all.

It was clean and easy.

The breakfast was one of the most horrible hotel breakfasts I have ever had, we only ate the first of three mornings and that was one of the selling points of the hotel. It was processed horrible food served on styrofoam plates that melted under my toast, also plastic knives and forks. There was a little fruit but it was very under ripe. Half of the people in the room had to eat off their laps as there is not enough tables. The hotel was very noisy, the walls are very thin and the cleaning staff start very early, we could hear people using the toilet above us and the hotel staff were yelling and chatting to each other before 8 am even on a Sunday. They knocked on our door to clean our room before 9am despite the do not disturb sign.

Clean, Friendly staff, great breakfast.

Small size room caused clostrophobia.

Everything. Very friendly staff. Comfy bed with huge screen. Very tasty and generous breakfast.

Not soundproof. Everything can be heard from the corridor. No fridge in the room.

Location is excellent; close to good shopping; close to public transportation; very good free breakfast

Room was smaller than what I am use but manageable.

Staff was awesome, breakfast was good, rooms were always clean, safe in every room was nice

N/A

The location was fine for my purposes

There is no such thing in this hotel as a quiet room. All open directly onto the elevator hall. And the heating units were like having a jet engine right next to your bed! The room was tiny. There was not even room for a small writing surface or a normal sized chair to sit on. For one night, it probably would be OK, but for 5 nights, it was a real trial.

Good Location. Excellent Staff.

Room small a dheating noisy. Breakfastverybasic,

Location Comfy bed

Breakfast Toilet paper was 1/3 size from the start and no backup toilet paper.

Staff were good, continental breakfast was value friendly.best was location. We could walk to most of our destinations and when come back this Summer will stay here again.

Our room was next to the heating/cooling system and I am a light sleeper. My bed caved in the middle, gave me a back ache.

The hotel is close to the magnificient mile and it is affortable.

The parking cost.

Friendly and helpful staff Location is great

Rooms are really small

Great Hotel in great location of Chicago for a good price...I enjoyed stay there...

It is a GREAT value. The staff is helpful and friendly, the hotel was clean, the location is great (close to all the downtown activities and great restaurants) and I was amazed at the great breakfast in the morning. This is going to be me "go-to" place for overnight trips to Chicago for entertainment & shopping.

Again, it's about location, location, location. It's right near the metro station and the magnificent mile. You can easily reach anywhere. There are a couple of nice restaurants nearby. It's good if you want to see the city, stay at a comfortable hotel, and get a good price for it. Hotels in the loop are generally expensive. Another option would be to stay in near north. It's safe and convenient.

The room is rather small, but it's okay if you are not looking for a really big and fancy room.

Clean

It was the coldest hotel we have ever experienced. Very drafty room. You could feel and see the breeze and hallway was also cold which came in under the door. Have been sick since i stayed there.