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Newest reviews for Holiday Inn Express Lakeway

  • Gregory
      United States of America
    July 24, 2014

    No matter how low we turned down the AC it was always humid in the room.

    8.8

  • Kent
      United States of America
    June 12, 2014

    The shower head did not fit the attachment that was supposed to hold it in place properly. It was frustrating to have such an issue at a new hotel.

    7.9

  • Kerry
      United States of America
    June 10, 2014

    comfy beds, cleanliness, layout, breakfast

    high price of the room for the night. 209.

    9.6

  • Virginia
      United States of America
    May 21, 2014

    Friendly service. Good breakfast, plentiful choices and hot foods were hot, cold foods were cold. Great coffee in the lobby. Overall a good experience at the facility.

    These are nits...no major problems but things I'd expect in a $200 a night facility. No rubber mat or texturing in tub. This made footing very dangerous. We had to place a hand towel in the tub to avoid slipping and falling. Shower head was much too high to be adjusted by someone less than 6 feet tall. Shower spray was so wide that at 5 ft 4 in, I had trouble getting thoroughly wet or rinsed. Carpet near ac unit was wet from condensation. Coffee packs in room were not adequate. There was only one each of decaf and regular. For a room that was 200 dollars a night, and booked for two people,I would expect better amenities in the room without needing to ask someone to bring more coffee and towels. We were in room 106.

    8.3

  • Rebecca
      United States of America
    May 1, 2014

    Proximity to venue we were visiting.

    Shower head came off in the middle of shampooing my hair. Had to switch rooms while wrapped in a towel. Had to call the front desk and ask for more towels - only had 1 when we checked in. Room surfaces were dusty; noticed a lot of dried drip marks on top of the AC unit by the window... room didn't feel all that clean.

    5.8

  • Victor
      United States of America
    April 22, 2014

    The breakfast was excellent and the location was excellent for us. The rooms were large and very clean.

    9.6

  • Sofia
      United States of America
    April 12, 2014

    Everything

    Nothing

    10

  • Anonymous
      United States of America
    April 8, 2014

    Free breakfast

    cost

    7.5

  • Fran
      United States of America
    April 1, 2014

    Breakfast was very nice. Great selection.

    Slow elevator, but safe and spacious.

    10

  • Susan
      United States of America
    March 30, 2014

    Very friendly staff

    No mini fridge in rooms make a week stay difficult. Also very difficult to exit north out of drive way in

    7.1

  • Annie
      United States of America
    March 29, 2014

    Great staff

    Elevator didn't work the first day. Breakfast always cold.

    7.5

  • Anonymous
      United States of America
    February 20, 2014

    The bed, the shower, & furniture.

    The universal light. Had to ask how to use it. The door lock getting in. Wasn't familiar with it. The cleanliness was poor. Used napkins on desk and unclean desk and unopened crackers left on desk. Used bar soap and shampoo & conditioner left in shower. The colors of hot and cold on shower handle were backwards. There was no refrigerator.

    7.5

  • Jose
      United States of America
    December 13, 2013

    The facility and location.

    F1 weekend hotel cost is too high

    9.6

  • Renee
      United States of America
    December 5, 2013

    As a business traveler, I like comfort and GREAT customer service. This hotel gave me all of that with emphasis place on the style of the room and colors. Excellent and well done!

    Nothing to say here

    10

  • Jeanette
      United States of America
    November 29, 2013

    Convenience

    Several things- -no maps of area -small sign on a/c at window directing you to wall control would be a lot smarter -for a new hotel, repairs should be completed sooner -drain tray on juice dispenser was half full at 6:45 AM-not good.

    7.5

  • Marcel
      Germany
    November 15, 2013

    The chlorine taste in the juices was horrible, maybe put a filter in.

    10

  • Onda
      United States of America
    November 8, 2013

    Everything! The hotel is new. Staying at a 3 star hotel, we received 5 star service. The staff was especially friendly and very helpful.

    10

  • Joe
      United States of America
    October 27, 2013

    your coffee and breakfast can be considerably improved!

    9.2

  • Anonymous
      United States of America
    October 24, 2013

    Hotel was modern with good breakfast and fitness room. Staff was exceptional especially Ken at front desk went above and beyond our expectations.

    9.6

  • Philip
      United States of America
    October 23, 2013

    Excellent rooms. Very quiet. Larger bathroom. A/C that actually worked. Comfortable beds.

    Could improve breakfast a little bit. Cinnamon rolls were frozen and did not thaw out before our meal was over. Rock-had biscuit.

    9.6

  • Craig
      United States of America
    October 2, 2013

    the desk clerks were incredible. the nite guy at check in needs a raise. I think his name his ken. he could not have possilbly been more helpful or friendly. the day guy was exceptional as well I just did not need his help as much.

    a little pricy

    7.5

  • Gregory
      United States of America
    September 18, 2013

    Breakfast was good. Bed was comfortable.

    Could not give us the room we reserved a month earlier.

    6.7

  • Carmen
      United States of America
    September 3, 2013

    Staff, Breakfast

    8.3

  • Anonymous
      United States of America
    July 26, 2013

    hot tub outside, breakfast, ice maker snacks

    no elevator was told it would be ready to use in 4 hrs and it wasn't in use for the full time of 24 hrs we were there, the bed is very hard, the shower head kept slipping off the holder.

    4.6

  • Janet
      United States of America
    July 12, 2013

    breakfast

    bed was a bit too hard

    9.2

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