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Newest reviews for Holiday Inn Express Los Angeles Downtown West

  • Florence
    August 29, 2014

    One of the staff,Aida to be precise was very good.She is the best for me and made my stay worthwhile .She was very polite and has empathy. Joanne was a total opposite.She needs to go for training on customer service .

    There was no microwave in the room and the kitchen was locked so I was told by the staff at the reception I couldn't warm my food which was in the refrigerator .I had to go to bed hungry.It was a sorry experience.


  • Fatima
      United States of America
    August 11, 2014

    I had to book a new hotel, as the last one did not meet my expectations, the staff were more than helpful, by letting us keep our bags under their care while our room was prepared and we went sight-seeing. Everything was really clean and I felt very comfortable staying there.

    The only thing I didn't like as much was the location, during the day it felt nice, but at night I felt slightly uncomfortable. The only reason I say that is because one of their doors was locked when we arrived late from Koreatown, other than that this is a really nice place to stay.


  • Anonymous
      United States of America
    August 11, 2014

    Considering the location, the hotel looked nice, had a pleasant aroma upon entering the building, beds were comfortable

    I called the front desk a few times later in the evening for house keeping concerns, the front desk clerk seemed a bit unwilling to help. I had to state the urgency of why I wasn't able to before responding to my request. Also..there was at least one day the house keeping did not clean the room. Not sure why it was skipped. Parking space was small


  • Rana
      United Arab Emirates
    August 10, 2014


    Location is in a dangerous area in downtown. Dirty and creepy neighborhood. No system in the hotel reservation as my friend's reservation was cancelled in the same day we arrived with NO sort of notification (email or phone). Not all the staff were friendly. Reception staff were giving wrong travel information for customers. The room does not have all the facilities listed in the website. The breakfast is horrible. The toilets are not clean. .................. in general ... A DISASTER


  • Mu'th
      United Arab Emirates
    August 9, 2014




  • Sue
      United States of America
    July 29, 2014

    Didn't have microwave like it stated in paper. Mini fridge wasn't working. Ice machine had black stuff in ice cube.


  • Jonathan
    July 27, 2014

    The Holiday inn was well situated for our needs. The room was adequate for us and we stayed for six nights. The breakfast was OK, would have been better. If they had bacon every day instead of two days in six and a bit of a fight to get any. The staff were great, very helpful and attentive. The shuttle bus service was also very good. We would certainly stay here again and recommend it to anyone.


  • Bobby
      United States of America
    July 18, 2014

    Breakfast was a good value. The facility was in good condition. The staff was friendly.

    The hotel it self is nice and the staff is nice as well however we had 4 people in our room and they failed to give us enough towel and wash cloths. I asked for them several times they even made not of it and still could not get it correct it was a bit annoying trying to get the kids a bath without wash cloths. We were there for 5 nights and none of the nights did we have enough dispute making it know on our reservation and to the staff. The first night I called and the front desk agent assured me that they were coming I ended up using hand towels to bathe with. The service is a bit poor if you need to be accommodated in anyway. The staff needs to pay closer attention to detail!


  • Jorge
      United States of America
    July 11, 2014

    Great place real clean


  • Luis
      United States of America
    June 27, 2014

    The staff was very friendly and efficient. Clean room. Felt safe inside the holiday inn. Iron and blow dryer were provided in room. The furnishings were modern and the overall holiday inn was very clean.

    The location was not too nice, at night scary even. The price was much higher from 2 years ago when I stayed here. Only one elevator was a nuisance.


  • Omar
      Saudi Arabia
    June 16, 2014

    Good internet

    Location !! Breakfast is just ok.. No varieties at all


  • Anonymous
      United States of America
    June 11, 2014

    Modern rooms, enough parking, good breakfast, close to the city.

    Spa did not buble, smoking smell on nonsmoking room, too many people selling on the corner and the other side of the block.


  • Anonymous
      United States of America
    May 23, 2014

    Staff were friendly, room was clean, and plenty of food during breakfast.

    Only 1 floor out of 5 had a working ice machine. It had only 1 elevator so the wait was much more than anticipated.


  • Christina
      United States of America
    May 11, 2014

    No WiFi connection what so ever. And Jacuzzi was not hot at all.


  • Ashley
      United States of America
    April 21, 2014

    Location, staff, shuttle service, breakfast

    wifi in my room was poor (room 308)


  • Melissa
      United States of America
    March 26, 2014

    One of your managers Martin went out of his way to make us feel at home.

    I didn't care too much for the location, and when Martin left who drove us to our location and said he wouldn't leave us stranded and would have them pick us up. Once he left the front office wouldn't go out of there way to pick us up at 9:45pm because the drive left at 10pm.. That wasn't good at all and we were very upset and had to find other transportation from our location at the Staples Center that was only a few minutes away..


  • Sokbunarong
      United States of America
    March 13, 2014

    staff that was eagar to please. They will facilitate to your every need. Great people skills.

    One of the people who rented a room left a stink on the counter that was unbearable.


  • Gloria
    January 21, 2014

    The staff was very accommodating. They responded to your needs immediately..very kind and respectful.

    The location was 2 blocks away from the better (cleaner) part of town...was not threatened.


  • Hansheng
      United States of America
    January 3, 2014

    Near a metro station, and there is a park nearby

    I doubt that they really change the towel because I saw some yellow spots on the towel which makes me uncomfortable.


  • Anonymous
      United States of America
    October 18, 2013

    Every single staff person was friendly, courteous, and helpful.

    Having a shuttle to get back and forth form Dodger Stadium for two games was one of the main reasons I chose the hotel in the first place. This resulted in me having to spend $100 that I was not planning on spending. But the staff was very helpful in calling a taxi for me.


  • Matthew
      United Kingdom
    October 1, 2013

    Complimentary shuttle bus to the Dodgers stadium was unexpected bonus.

    Missing the last 3 innings of the Dodgers game to catch the shuttle bus as the driver finished at 10pm


  • Jesus
    September 6, 2013

    Excellent location to visit LA and its surroundings! Infamous LA traffic was never a problem

    They don't have enough staff. Room shower didn't drain appropriately and leaked. Front desk clerk at our arrival was rude and unhelpful. If I had the chance to cancel my reservation and not being charged one night, I'd have moved to another hotel. Breakfast area gets very busy


  • Haiying
    August 23, 2013

    Good rooms and staffs

    The location of the hotel


  • Anonymous
    August 14, 2013

    Your Shuttle service was excellent for folks without own transport. All staff & Management were extremely friendly


  • Anonymous
    July 30, 2013

    The hotel is ok! Nice breakfast, nice room, clean.. No complainings at all

    The localization is not good... if you will rent a car... the experience is not so bad.


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