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Most recent booking for this hotel was yesterday at 13:28

Score from 152 reviews Good 7.9/10

Newest reviews for Southaven Inn Express - Memphis International Airport/Graceland

  • Anonymous
      United States of America
    August 19, 2014

    A\C worked exceptionally well. Better than even some of the larger chain hotels. Bed was Very comfortable. Shower was Great.

    Although the room appeared to have been cleaned (by spray); this room was filthy. There were hairs and dirt near the headboard, between the mattress and wall. This had to be cleaned. There was a wad of hair on the office chair too.

    6.3

  • Montana
      United States of America
    August 17, 2014

    Location was great, just a few miles from Graceland.

    7.9

  • Deann
      United States of America
    August 1, 2014

    Our air conditioning didn't work properly

    5

  • Lisa
      United States of America
    July 13, 2014

    The price and location were good for a quick stay for a very early flight out of Memphis. The beds were very comfortable and we loved that! I would wait until they officially become a Comfort Inn before staying here.

    Maybe it was just OUR room, but the door lock didn't work, the carpet was wet and there were empty red solo cups on the floor behind the desk! (We were looking for an outlet) The room smelled like urine and when we asked for some Febreze to cover up the smell, they didn't have anything, nor tried to suggest to have us moved to another room. We couldn't get out of there fast enough!

    5.4

  • Marlena
      United States of America
    July 8, 2014

    I like the comfort wyfi for the kids they enjoyed it help find address where we wanted to go

    A couple of family members didn't like the way the staff treated them when they asked for towel and said that the rooms were not cleaned when we got back

    7.1

  • Rosemary
      United States of America
    July 8, 2014

    Pool and breakfast was great, the lady providing or taking care of the breakfast was very polite and helpful. There was a great variety of items to choose from, however, they did want pancakes.

    Remote did not work in the room

    10

  • Gary
      United States of America
    July 8, 2014

    Clean room Good staff Great value

    10

  • Chris
      United States of America
    July 7, 2014

    Very nice close to highway Memphis and interstate bar b que !!!!

    Missed the coffee maker

    9.6

  • Anonymous
      United States of America
    July 6, 2014

    Nice staff, very quiet location.

    8.3

  • Melanie
      United States of America
    June 23, 2014

    Booked a non smoking room, got a smoking room, asked for a different room but none were avaliable even though parking lot was empty.Pool was disgusting , breakfast was nothing to be desired and housekeeper was complaint the front desk about cleaning rooms. Will never stay there or recommend the hotel..and I thought I was booking a Holiday Inn Express. .haha far from it

    3.3

  • Anonymous
      United States of America
    May 20, 2014

    Everyone was friendly. Enjoyed our stay. Would definitely stay again.

    It smelled like smoke in the hallways even though we stayed in a non smoking room.

    7.9

  • Tawnya
      United States of America
    May 20, 2014

    Really nice hotel!!! Friendly very clean!!! Close to plenty stores, strip malls, eateries. They rate it a 2 star ** but I would give it a 3 star ***

    You passed it up because they don't have a sign and they don't tell you that, even when you call.

    6.7

  • Brenda
      United States of America
    May 11, 2014

    clean rooms, comfortable bed. spacious.

    woke up sunday morn. no hot water.my friend asked for discount on room bill or resolve issue.

    8.3

  • Apryl
      United States of America
    April 23, 2014

    I loved the location, the staff, and my overall stay

    My son was a little disappointed that the pool wasn't open but overall he enjoyed himself

    10

  • Adrian
      United States of America
    April 21, 2014

    I liked the rooms. Very beautiful, clean and comfy. Receptionist could do a lot better.

    I did not like that there was not an Ethernet cord in the room for those who don't have Wi-Fi or their WiFi isn't working.

    8.3

  • Gwendolyn
      United States of America
    April 15, 2014

    The service was great.

    9.2

  • Josephine
      United States of America
    April 11, 2014

    A buy difficult to locTe, as it does not front the road, but still a great place to stay. Staff was friendly and very helpful.

    9.2

  • Karen
      United States of America
    April 1, 2014

    This place was very dirty.Jennifer at front desk gave me a different room than what I paid for. when I told her I paid for a double smoking not a single non smoking she said there were no more rooms available. I told her I want what I paid for and she gave me attitude. There was hair in the tub,dust everywhere. the hotel is changing owners and when u call for delivery, nothing in the gives u address or name of hotel.breakfast was a joke.coffee was cold and taste like garbage. Going to the parking lot through side door there was cigarette butts inside door and pickles on the floor for two days...very nasty hotel.. even left messages for owner to call me and 3 days after I left, I'm still waiting.do not go to this nasty hotel...

    2.5

  • Anonymous
      United States of America
    March 27, 2014

    The room was very clean. Loved having a magnified mirror mounted on the wall in the bathroom. The bed was extremely comfortable. Easy on and off freeway and access to different places to eat.

    Would have liked a coffee pot in the room. The continental breakfast was great. I would have preferred fruit and yogurt added to the breakfast choices.

    10

  • Anonymous
      United States of America
    March 17, 2014

    I liked that the facility was clean and the staff was friendly and helpful.

    I did not like the size of the room. It was hard to be comfortable in such a small space for an adult and two teens. I did not particularly like the neighborhood. It seemed isolated with little options within walking distance. Also, it was hard to find because the building was marked "Holiday Inn" when all reservations stated "Southaven Inn". Wifi does not work well with cell phones as it kept shutting down and we had to continually re-enter the code. I did not bring my laptop or tablet so I am not sure how well it works with those devices.

    5.8

  • Nickla
      United States of America
    March 12, 2014

    My husband, and I really enjoyed our stay. The room was clean, complimentary coffee, also excellent WiFi. Our stay was very comfortable, also pleasing.

    7.5

  • Carson
      United States of America
    November 15, 2013

    The bed is comfortable!

    After checking in the office chair was broke, the coffee pot did not work and there were no ashtrays in a smoking room! For a 100.00 plus dollar room per night ther is no excuse for any of the above listed issues!

    5.8

  • Gilda
      United States of America
    September 20, 2013

    The staff was rude an country. The room wasn't very clean. The location was poor. The room price was too much for the money I paid. I wish I could get a refund.

    3.8

  • Rosalyn
      United States of America
    August 21, 2013

    Location off of interstate.

    Cable company had cable off and internet.

    10

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