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hotel Located less than one mile from Austin-Bergstrom International Airport, this Austin hotel offers airport shuttle service.

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Newest reviews for Holiday Inn Express Hotel & Suites Austin Airport

  • Robert
      United States of America
    August 26, 2014

    When I booked the room rate was 114.00 when I arrived price was 124.00

    6.3

  • Anonymous
      United States of America
    July 19, 2014

    Had a very good breakfast and a comfortable bed.

    Loud a/c that didn't cool very good.

    6.7

  • Anonymous
      United States of America
    July 15, 2014

    Cleanliness and beds were comfy

    Construction on feeder road made it difficult to get in and out and also outside noise at 7 am in morning. I was vacationing so it was hard to sleep in

    7.1

  • Anonymous
      United States of America
    July 13, 2014

    I liked the location of the hotel, the room, the breakfast and the free parking.

    I did not like one particular lady at the front desk who was there when I checked in. Initially, she was nice and wasn't going to charge me extra for checking in a little early. But she did not like the fact that I booked a double suite (meant for 4) for myself. And then she said I have to pay extra for the 3 others who did not come with me. She constantly argued with me that I checked the box for 4 occupants at the time of booking. Even if I did, she cannot then charge me extra for each of those people--the room is meant for 4. She did not give the rate I was promised by Booking.com I had to call customer service at Booking.com to straighten it out. After that, the lady at the front desk said she would charge me extra for checking in early!! Very bad customer relations. Since I did not opt for free cancellation price for the room, I was forced to stay there. But the other people who worked at the front desk were very helpful.

    7.1

  • Erica
      United States of America
    June 20, 2014

    Great price for the location

    7.5

  • William
      United States of America
    June 3, 2014

    Breakfast and parking for airport

    Pools were filled with somme residue from trees, so we didn 't get to swim.

    8.8

  • Karen
      United States of America
    June 1, 2014

    Everything . Location to airport, food, employees. and I will definitely stay again.

    10

  • Miranda
      United States of America
    April 23, 2014

    Great staff as well as breakfast. Clean room.

    Nothing

    9.2

  • Matthew
      United States of America
    April 14, 2014

    Close to Circuit of the Americas

    Because MotoGP was in town, the price was 3X what you'd normally pay ($550 inc tax for 2 nights). Don't like being gouged, but most of the other hotels were doing it. Plus they tried to charge me another $100, until I pointed out that price I had been quoted on Booking.com

    7.5

  • Lidya
      United States of America
    April 8, 2014

    Breakfast was good, rooms spacious, comfortable beds

    AC unit didn't cool enough and internet to slow

    9.2

  • Aaron
      United States of America
    April 1, 2014

    Everything was great no problems

    None

    10

  • Michael
      United Kingdom
    March 12, 2014

    The breakfast was appalling !

    2.9

  • Anonymous
      United States of America
    March 4, 2014

    Breakfast was good, rooms were spacious.

    We had two rooms and had requested a quite area of hotel but we were assigned rooms near the elevators, we were moved upon request. We were charged $10.00 more than the booking quote for the double bed suite. Rm. 404. The commode handle was loose and came off during the stay. Rm. 402 Upon leaving I didn't have a good feeling about my stay.

    6.3

  • Anonymous
      United States of America
    March 4, 2014

    Beds and pillows were amazing!

    All was good.

    10

  • Scott
      United States of America
    November 26, 2013

    Staff was very responsive to all our needs

    Room was way jacked up over normal rate

    7.9

  • Emily
     
    October 10, 2013

    Pillow selection, both soft/firm pillows, soft sheets on the bed, FREE WIFI!! lots of cable channels, and a dvd player.

    two walls of paint in the room looked kind of shabby- like DIY sponge effect? The ceilings were quite low.

    8.8

  • Robert
      United States of America
    October 1, 2013

    Good location near the concert venue Austin 360. Facility was clean and well run. Staff was cordial and helpful. Easy hop to the airport.

    Construction in area made access a little difficult. Not really their fault.

    8.8

  • Anonymous
      United States of America
    August 13, 2013

    Proximity to airport.

    Rooms smelled musty, bed mattress smelled and had urine stains on both sides. Requested to move to another room and urine stains were on that mattress as well. Used an entire can of Lysol in room and smell never went away. Front desk staff blamed it on the humidity. Pillows were nice.

    4.6

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