Holiday Inn Express Madison Square Garden  

Free Wifi. Inclusive Breakfast would have been good if you could get to it.

We booked for 4 nights but left after 1. Perhaps this is ok for a cheap deal, with a room on a higher floor but we had a terrible experience. The first room we were put in was a joke, room 112 with a door directly into the lobby and breakfast area, next to the elevator, and a noisy ice machine. No other rooms available, except one with a half-broken door lock (no safe in room either, so felt very secure!) This was on the 'cellar' level which has a few rooms and then various employee break rooms, toilets, offices, cleaners cupboards. It is not ok to vacuum past midnight, or fix toilets at 4.30am, or shout and chatter in the break room all night. Bad nights sleep for over $300. Ridiculous. We gladly used their free internet to book another much nicer hotel and checked out.

Location for Penn station and the front desk staff were good and gave us a good recomendation for a nearby resteraunt.

The bed looked as if it had been slept in and the sheets had marks on them we asked got these to be changed and they did this immediately I had asked for a quiet room as we had a 5.30am start but we got a 2nd floor room at the front I did wonder if it would be quiet but trusted it would be, big mistake the bin men were out in force at 3.30am nice.

Quiet room, nice people, excellent location!

To less tables and chairs for breakfast - too many people every morning.

I didn't like any thing in particular but teh room was O.k although the restauarant was very poor and the room service not good beside nothing provdied by the reception

Bad food facilities bad mangmenet no hospitility not a friendly spirit reception

The price that we got on booking.com was lower then go with the Holiday Inn Express's website (even being a vip member of the hotel chain), location to Time Square and walking distance to Central park and other highlight sites. The room were clean (yes, small, but still very nice to stay in), hotel staff were welcoming, helpful & friendly, the breakfast was good and enough food for everyone. Having the computers in the main lobby was easy to use and there was chairs & tables to sit outside if you wanted. Plus coffee & water through out the day.

For some reason the toilets on the 3rd level would all make this loud noise through the pipes when you flushed them, which sounded like a train horn, (weird) but the washroom were still very clean and had a lot of towels to use. The street out front of the hotel is busy and can be loud day & night at times, ear plugs to help fall asleep was an excellent idea to bring on the trip. But you have to remember that this is the City that never sleeps, so keep that in mind when it's night time.

location and price

poor complimentary breakfast, not sufficient seats, long waiting line in the morning to get a table,

Location was great: only 10min. Walking from Time Square, 3min. To Penn Station what is important, if you come from jfk, good breakfast and free coffee/tea during the day,

Room was relatively small, but ok for the price we paid.

Sooooo close to Penn Station.!! Really great breakfast. Bedding very comfortable.

Room soooooo small. 2 beds, no room to walk or sit. It was a corner room, don't know if they were all so small?

Clean, good price, and only two blocks from Madison Square Garden. The free breakfast is always very good--especially the biscuits.

The heating is noisy when the fan is on. For some reason tho, even w/ the heat up to 75 degrees, I couldn't get warm.

The location was walking distance to Penn Station, Macy's,subways.

Breakfast area was in lobby so very cramped and crowded

Excellent location with evertyhing of valued interest just around the corner.

During my stay at the hotel I found it was hard to breath. It felt like I was constantly breathing in glass and my two friends felt the same. Every time id leave for the day id feel better. And as soon as I returned to stay the irritation started. Try investing in air purifiers. I'm sure you can afford it at your "deals"

Tha statff was extremely nice