눉Upon arrive to the hotel, we checked in no problem. We were given a set of keys for a room on the 3rd floor. We went upstairs, went I. The room, and this room was already occupied. So, I go down stairs, get the correct keys for our correct room... And again, I walk in, the bed is not made, and there is luggage in this room as well. I go back downstairs, explain the situation, we were given another set of keys for another room, but was given the wrong room number. Back downstairs I went, and got the correct room number to go with those keys. This room wasn't occupied, BUT - the phones in the room didn't work, the bed side lamps were both broken. We've NEVER had this issue before staying here, and we stay here at least 3-4x per year. Overall the hotel is nice, the hotel staff is wonderful. My only hope is that the chaos from NASCAR weekend is the reasoning behind the mishap!
눇The staff is always so friendly when we stay here, and they did try to resolve the problems we were having the best they could. The facility is very nice and up to date as well. We stay here 3-4x per year, and have always had a pleasant experience here!