Holiday Inn San Francisco - Golden Gateway  

Run down old rooms. Very bad ventilation. Heater makes room very hot.turning it off makes room very cold they wouldn't count my membership points because I booked through booking.com

Great hotel. Many good eating joints around.

Quiet comfortable convient reasonable price. Hotel staff was great we were there for our 10yr anniversary and I must say I enjoyed this honeymoon better then our first. Breakfast at the hotel was a little over priced and needs more of a variety. Nut what we had was good.

The bed was a bit.too soft. And the restaurant staff was not great. We were sat bit never given a menu until.after our drinks were brought. Took a bit long too.

Great location, rooms and bath very nice and clean, great view, chambermaids very helpful, extras for our 9 family members, sunny room, nice french linen, good shower, entrance convenient - drive right up - Starbucks next door

The ladies at the reception were very nice and professional. On the 2nd last night the 2 men at the reception told me that we had to check out as the room was just for 4 nights. I had to contact e-bookers for them to prove that we reserved for 5 nights, but the men at the reception were very loud, rude and arrogant. In the end we were right but lost over an hour and ruined our plans as a family together after a very sad family funeral. Also we did not receive our telephone messages that our family members left for us.

I had chose this hotel because I thought was a perfect location my Conference and also close enough for my Husband and 2 young daughter to roam around the city with everything close by and that the hotel had a wifi internet and garage was also available, which was all convenient for me since I was there for a business trip and also made into a family trip as well. What I did not like was, the day before my check in day I called the hotel to make a request and doing this ahead of time would make easier on everyone not only for me and my family but I thought it would be nice to make the hotel staff know and specifically told them exactly what I was requested and also to make their job easier, but came to find out that nothing was done and to top it off they still charged my husband card when in fact my reservation was already paid in full even before we got there. As my request my husband was just to check in w/ my 2 young daughter under my name thru the reservation and for him to tell front desk his first name. Needless to say I was very disappointed with my experience, They seriously need to train their staff. That is a must. Hotel was nice except the staff. Need major action toward employee training.

As making a reservation thru a third company as booking.com is, need to communicate with the hotel staff. Booking.com need to make sure to update phone #. I had called and got a bakery instead. So third company and hotels, I highly recommend some good communication there.

Great, central location. We had a very nice corner room with lots of light.

The front desk staff was only marginally competent.

Room had a beautiful view of the city. Staff were very helpful

Location - bar had good drinks . Front desk staff when I checked in was excellent.

Expensive as is everything in San Francisco

close to some great restaurants, downtown SF, and public transportation

The ease of the check-in process and the cleanliness of our room. Also we were on the 24th floor and had a spectacular view of the city and skyline of San Francisco. The efficient work of the concierge in helping us with a couple of local day trips was also much appreciated.

The hotel was in a great location for sightseeing. I used public transportation during my stay. Access is convenient. I had a room on a higher floor with a view of the city and partial view of bay.

I noticed the front desk staff offered different levels of service to guests. Unfortunately I received a lower quality of service. The staff was never rude. However I was given a room next to the elevator. Thankfully it wasn't too loud. But I was told they would not consider moving my room unless the noise kept me awake my first nights stay. And the rooms next the elevator are smaller than the others. It would help if the hotel upgraded their windows because you can hear street noise even on high floors.

Front desk, housekeeping, and bell staff were very friendly and helpful. I needed my final bill adjusted and the gentleman who helped me with check out was polite and accommodating. Extremely customer- centered staff.

I had a bit of difficulty navigating the room key and parking ticket, needing to go up steps and through two doors to get to the garage, having to get the room key out for the elevator to go to my floor. We did find the exit without stairs on our third day. While it was a bit of a hassle, I do appreciate the precautions taken for my safety/security.