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5905 Kirkman Road, Orlando, FL 32819, United States of America – Show map
|Double Room with Two Double Beds - Non-Smoking|
|King Suite - Non-Smoking|
|Standard Suite - Smoking|
|Suite - Non-Smoking|
|King Room - Non-Smoking|
|Standard Suite - Non-Smoking|
|Double Room with Two Double Beds - Disability Access|
|Double Room with Two Double Beds - Smoking|
|King Room - Smoking|
|King Suite - Smoking|
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192 verified reviews
They speak your language
Holiday Inn & Suites Orlando Universal's staff speaks: French, Spanish, English
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Fitness Center, Game Room
Food & Drink
WiFi is available in public areas and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Designated Smoking Area
French, Spanish, English
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
One child under 19 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Ideal Alternatives for You
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 192 reviews
Value for money
Show reviews from:
Featuring an unrivaled location, directly across from the entrance to Universal Orlando Resort, this hotel features first-class amenities, numerous free services and is close to all the area's main...
Score from 543 reviews Very good
In a great location on International Drive, this Orlando hotel features free scheduled transportation to Walt Disney’s Epcot and Universal Studios Orlando.
Score from 1174 reviews Good
This Orlando hotel provides free shuttle service to nearby attractions including SeaWorld and Walt Disney World.
Score from 1021 reviews Excellent
This Orlando hotel is 10 miles from Disney World and within 2 miles of SeaWorld and Universal Studios. A free shuttle service to theme parks, American hot breakfast, and free Wi-Fi are provided.
Score from 875 reviews Good
The location is convenient for travelers going to Universal Studios!
No option for early check-in. The maids were slamming the doors to the rooms around 8am making in imbearable to sleep. Was asked 3 times within 20mins if wanted house keeping with a knock on the door.
Very conveniently located, check out was a breeze the included breakfast was wonderful. The rooms were clean, spacious and stylish. Everyone was courteous and polite.
I did not like that check in was a little difficult because we could not find a cart and had many bags.
We couldn't open the window, therefore the air wasn't fresh.
Everything, the staff was great and very helpfull and friendly. Great value for being so close to Universal parks as well as many other things to do in orlando. Looking forward to staying there again.
The staff was extremely nice and knowledgeable and the location was perfect. Pool was good, always heated.
We could not adjust the air, just could turn off, room with six and we only had a one cup coffee maker and only had one bag of coffee (decaff). Had refrig but no ice (ice trays) and didn't have a ice bucket. The controller to one of the TVs didn't work and a lamp didn't work. Price was high for these kind of issues.
Walking distance from Universal parks
The hotel seems a bit old, there is too much noise all around
1. queues at checkin /checkout 2. delay in storing and retrieving baggage 3. noisy air condtioner
Was upgraded to a suite. The beds were great
Trying to pay at the front desk with travelers checks. They did not have a glue how to cash them in. Think the front desk staff needs to be retrained in this matter.
Excellent Taxi Service Comfortable bedding No charge for parking
This Hotel is directly across the street from the them park so u can walk and save money the hotel is only a few miles away from shopping outlets. The staff is very friendly and helpful!!
I purchased this hotel and it stated that it has free breakfast included in the price...well that was not true the breakfast is $10.00 at tgi Fridays that connected to the hotel.
Longer walk to Universal than expected.
The cooked eggs and meat were OK.
The rest was a disaster. This facility is handled by TGIF for Holiday Inn. TGIF are absolutely clueless about how to do breakfast. Apparently they only have one other facility like this in the world. No proper table setting, no cereal (they had run out and didnt have for 2 days!!). Staff and Manager incredibly rude.
Loved how close it was to all convenient places.
Did not like the fact that it is a pet friendly hotel but you can not leave the pet alone in the room.
Easy access from Highway Close Proximity to Universal Beautifull suite comfortable and clean.
TGIF Fridays which serves Holiday Inn & Suites Orlando Universal, Service was from excellent to poor in one week very inconsistent.
We mostly liked the location
The door's locks were broken The rooms were too old While reserving by booking.com breakfast was included in the suit's charge, but then we discovered that we had to pay for it at Fridays
Friendly & helpful staf
No any porter stand by at Main Entrance
the location is perfect if you want to visit universal studios nice big rooms
queen size beds instead of king size the breakfast in TGIFriday is really below any level - it is dirty, little variation...
Great location at a walking distance from universal studios & lot of space on the suites.
I liked the location, comfort and cleanliness of the hotel. The staff was excellant as well.
I did not like the gym. There were no free weights at all and typically this is something I look for in a hotel work out facility.
The front desk staff was very helpful.
The senior staff at customer service was rude, Mimi in particular. First day our bathroom was not cleaned and the room not vacuumed, just hanged fresh towels and wasn't cleaned the second day even after I complained. So two consecutive days we had a dirty bathroom. Third day I complained and it was cleaned. The sheets are changed daily but not washed properly because Id find hair in my bed. When I complained, I was told that house keeping staff had left and I would be provided sheets but I had to change them myself. They need to change the house keeping in charge because it is obvious she doesn't care.
The location was good. Close to universal and the I ride trolley.
Staff at guest services uninformed about the bus service. No tickets sold there. Access keys did not work. Had to get engineer to help on 2 occassions to open the door. Left a bag for a relative to fetch as it broke. She cannot locate the bag at baggage. Where did it disappear to. I left a few items of clothong for her.
Close to I-Drive The staff were friendly The location was perfect and very close to Universal Studios
No safe boxes at the rooms I booked a smoking king bed room but it wasn't available so they provided me with 2 queen beds room No concierge services
Best location for universal
Location, beds very comfortable, staff really friendly, great that TGI Friday's was connected to it.
Very noisy, people banging doors all night.
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